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Added 7 hours ago
S
VP, Consumer Business
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
We're hiring one leader to run our consumer business: the Snaplii wallet, Snaplii Cash, rewards and cashback, and the growth, retention and operations behind them.
Added 8 hours ago
U
Team Lead, CPG
Uber
Toronto, ON
- Full-time
Own and evolve the CPG Ads sales and account management strategy with a focus on sustainable growth, client retention, and cross-platform expansion.
Added 9 hours ago
T
E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
Experience developing executive reporting dashboards and presenting insights to leadership.
Added 11 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
This role requires deep technical expertise across Microsoft 365 and the Copilot portfolio, strong executive communication skills, customer-centric leadership, and the ability to lead…
Added 14 hours ago
GL
Customer Solutions Specialist
goeasy Ltd.
Halifax, NS
- Full-time
…Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment…
Added 14 hours ago
D
Manager, M&A Execution, Human Capital
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Toronto, ON
- Full-time
Talent development: Develop high-performing people and teams through coaching, feedback, staffing support, recruitment, retention, and hands-on leadership of delivery teams.
Added 14 hours ago
A
Account Executive - Existing Customer Growth
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- Full-time
Strong customer engagement, executive relationship depth and retention of key accounts.
Added 15 hours ago
CO
Manager of Operations Administration
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- Full-time
Manage the preservation, tracking, retrieval and disposal of all department records and files at the Lake St Service Centre in accordance with approved practice and retention schedules.
Added 15 hours ago
M
Director, Marketing Strategy and Business Management
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Toronto, ON · Montreal, QC
- Full-time
Use AI, insights and analytics to support planning and executive reporting, evaluate activities, and identify opportunities for shared approaches and efficiencies across regions.
Added 15 hours ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
Manage portfolio performance using premium, rate, exposure, retention, growth, concentration, claims and loss trends; implement corrective actions.
Added 15 hours ago
P
Technical Account Manager | Gestionnaire de comptes technique
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Remote, Canada
- Full-time
- Remote
…cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash…
Added 15 hours ago
VP Sales & Marketing (Bilingual Eng/Fre)
Banyan Software
Montreal, QC
…built a growing, loyal base of dental customers, with high retention and an expanding product set. There is real room to grow, both within existing customer relationships and in new markets…
Added 15 hours ago
DS
Account Executive
Delbridge Solutions
Toronto, ON
- Full-time
We are looking for a proactive, entrepreneurial, and growth-oriented Junior Account Executive to join our team. This is an excellent opportunity for someone who thrives in a fast-paced…
Added 15 hours ago
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
…directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key…
Added 16 hours ago
EC
Senior Customer Success Manager
Esri Canada
Vancouver, BC
- $102,600 to $128,200 CAD / year
- Full-time
Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Added 16 hours ago
M&
Account Manager/Executive- HR Division
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Toronto, ON
- Full-time
The Inside Account Executive - HR Division is a hybrid Account Management/Account Executive role focused on ensuring our clients are serviced and renew year-over-year while also leveraging…
Added 16 hours ago
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Canada
- Full-time
Behavioral analytics; cohorts, funnels, retention; event instrumentation; cohort sync and event streaming with Braze
Added 17 hours ago
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Senior Account Manager
Encircle
Kitchener, ON
- Full-time
closely with the Customer Success team and Revenue Leadership to grow net revenue retention and
Added 17 hours ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
…helping navigate competitive deals, and joining customer and executive conversations when your experience can make a…
Added 18 hours ago
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Business Development Manager | GTA
Digicast
Toronto, ON
- Full-time
…sectors. With strong growth in Toronto, the opening of our new Executive Briefing Centre, and a turnkey broadcast-capable studio environment, we are expanding our presence in the…
Added 18 hours ago
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National Key Account Manager
Solina
Toronto, ON
- Full-time
…position. The incumbent is accountable for profitable growth, retention, customer strategy, commercial agreements, forecasting and the successful commercialization of customer-specific…
Added 19 hours ago
SD
Executive Assistant to the Secretary Treasurer - Communications Specialist
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Penticton, BC
- $75,858 to $94,822 CAD / year
- Full-time
Working directly with the Secretary-Treasurer and the Board of Education, the Executive Assistant/Communications Specialist is responsible for providing a broad range of senior…
Added 19 hours ago
Key Account Manager II
Liberty Utilities
Moncton, NB
…municipal and residential customer accounts, including both executive, government leaders and operators to promote growth and customer loyalty through excellent service. This role is also…
Added 19 hours ago
Key Account Manager II (Natural Gas Utility)
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…municipal and residential customer accounts, including both executive, government leaders and operators to promote growth and customer loyalty through excellent service. This role is also…
Added 19 hours ago
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Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

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Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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