Jobs in Canada

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Added 12 mins ago
TH
Associé(e) aux ventes - Porte et fenêtre (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
The RBC Dominion Securities Management team located in Winnipeg is looking for an Assistant Branch Operations Manager to join their team. A leadership position within the branch network,…
Added 12 mins ago
TH
Lumber & Building Material Sales Part Time - KITCHENER
The Home Depot Canada
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
TH
Cashier : Part Time - DUNCAN
The Home Depot Canada
Duncan, BC
- Part-time
Added 12 mins ago
TS
Meat & Seafood Associate
T&T Supermarket
Calgary, AB
- Part-time
Reporting to the Meat & Seafood Department Manager (or his/her delegates), the Meat & Seafood Associate is responsible for preparing various meat and seafood products in advance for…
Added 28 mins ago
SI
Sales Associate
Staples Inc.
Richmond, BC
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
Huntsville, ON
- Full-time
Must have knowledge of the establishment's culinary genres
Added 1 hour ago
EE
Wind Turbine Solutions Manager (Canada)
Envision Energy
ON · Ontario, Canada
- Full-time
1. Responsible for solution support in wind turbine sales across overseas markets, establishing and maintaining technical and business communication platforms with different types of…
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Own end-to-end customer development and project-based sales for wind/storage (incl. BESS) projects in Canada; achieve annual signing, collection, and key-customer coverage targets. Build…
Added 1 hour ago
T
Marketing Specialist
Troika
Penticton, BC
- Full-time
Reporting to the Brand Manager, this role will focus on developing and executing marketing strategies and campaigns across Troika's real estate portfolio, with a strong emphasis on…
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
Tillsonburg, ON
- Full-time
Must have knowledge of the establishment's culinary genres
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
Niagara Falls, ON
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
Forecast sales and payroll with District Manager to drive store results.
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
Dartmouth, NS
- $20.7 to $25.9 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 1 hour ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
Somerville, NB
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
NB · Grand-Sault/Grand Falls, NB
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
3
Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
Are you looking for a career where your sales expertise and business development skills will make a real impact at an innovative, fast-growing company?
Added 2 hours ago
BK
shift manager - fast food restaurant
Burger King®
Winnipeg, MB
- Full-time
Must have knowledge of the establishment's culinary genres
Added 2 hours ago
BK
shift manager - fast food restaurant
Burger King®
Bathurst, NB
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 2 hours ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 2 hours ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 2 hours ago
S
Client Experience and Services Manager, Stores
sephora.com
Thunder Bay, ON
- Full-time
As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the…

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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Work requirements

Jobs in Canada