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Added 28 mins ago
EC
Director, Communications and Engagement
ErinoakKids Center for Treatment and Development
Mississauga, ON
- Full-time
The Director, Communications and Engagement is a strategic leader, advancing the ErinoakKids mission through strategic communications, family, community and stakeholder engagement, and…
Added 28 mins ago
OH
Lead, Performance, Accountability & Funding Allocation
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Barrie, ON · Brampton, ON · Mississauga, ON
- Full-time
…Funding Allocation – Central Region, you will serve as a trusted advisor and primary contact for assigned Health Service Providers (HSPs), overseeing Service Accountability Agreements,…
Added 28 mins ago
T
Buyer
TalentMinded
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- Full-time
Career growth. You will have the opportunity to deepen your expertise in strategic sourcing, supplier management, and production planning while expanding your understanding of custom…
Added 28 mins ago
GF
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- Full-time
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Added 28 mins ago
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Serve as a strategic advisor to senior executives on Finance data risks, data quality, and opportunities to improve reporting and insights.
Added 42 mins ago
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Added 42 mins ago
SB
Human Resources Director
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- Full-time
…employees across our London and Kitchener offices. You will provide strategic leadership across talent management, employee relations, performance and development, compensation and…
Added 42 mins ago
B
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
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The role serves as a trusted advisor to senior leadership, enhancing executive reporting through actionable risk insights, meaningful risk narratives, and a clear understanding of residual…
Added 42 mins ago
B
Strategic Change Manager
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- Full-time
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Added 57 mins ago
PS
Advisor, Data Analytics Enablement
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- Full-time
As an Advisor, Data Analytics Enablement, you’ll:
Added 57 mins ago
Manager, Analytics
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Added 58 mins ago
TI
Buyer
TalentMinded Inc.
Toronto, ON · Scarborough, ON
- Full-time
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Added 58 mins ago
EC
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
CI
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- $90,000 to $1,000,000 CAD / year
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Added 1 hour ago
D
Senior Advisor, Business strategies
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As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 1 hour ago
Finance Strategic Business Advisor
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Added 1 hour ago
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Added 1 hour ago
R
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RBC
Vancouver, BC
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Enables collective achievement of our strategic goals
Added 1 hour ago
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Mississauga, ON
- Full-time
…Acceleration Program (MTAP). This leader will serve as a trusted advisor to senior executives and portfolio stakeholders, driving clear, consistent, and high-impact change management…
Added 1 hour ago
D
Senior Advisor, Full-Scope Cross-Sector Intrusion Testing
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Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
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Added 1 hour ago
B
SENIOR BUSINESS ADVISOR - TECHNOLOGY AND OPERATIONS
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Montreal, QC
- Full-time
Added 1 hour ago
IF
Senior Legal Counsel, Compliance (Temporary position – 18 to 24 months)
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- Full-time
Act as a strategic advisor and collaborate closely with stakeholders across Canadian lines of business, including Claims, Underwriting, Brokers, Cyber and Technology, and Risk Management.

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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