Jobs in Canada

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Added 6 mins ago
RL
Account Manager – Niagara Region & GTA West
RENO Lighting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Note: Duties may evolve with business needs. This Schedule A forms part of the employment agreement for the Account Manager – GTA North role.
Added 6 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Sudbury, ON · Greater Sudbury, ON
- Full-time
Participate in industry-leading training and development programs.
Added 6 mins ago
BL
Legal Assistant - Labour & Employment
BC Legal Management Association
Vancouver, BC
- Other
Perform client account management: review, edit and prepare pre-bills for review by LPs, verify fees and disbursements, prepare write-offs and address client inquiries regarding billing in…
Added 21 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Corner Brook, NL
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 21 mins ago
WE
[Wattpad] Delivery Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
- Full-time
We’re looking for a Delivery Manager to lead the planning, execution, and delivery of the web and mobile experiences that millions of Wattpad readers and writers rely on every day, taking…
Added 21 mins ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
(Account Manager, Senior Account Manager, Account Supervisor, Client Success Specialist, Customer Success Manager, Account Director, Senior Project Manager, Product Lead, etc.)
Added 21 mins ago
W
(CAN) Manager, Business Operations eCommerce
Walmart
Mississauga, ON
- Full-time
Operational planning focuses on supply needs, with the manager developing incentives to optimize resource efficiency. The manager collaborates with stakeholders to drive program expansion…
Added 21 mins ago
MF
HR Internship
McConnell Foundation
Montreal, QC
- Temporary
LocationCandidates must be based in Toronto, Ontario · ModeHybrid – Must reside within Canada
Added 36 mins ago
NT
Account & Operations Manager
Nella Toronto
Toronto, ON · North York, ON
- Full-time
Employment Type: Full-Time | On-Site (5 Days per Week)
Added 36 mins ago
CI
Account Manager
Cowan Insurance Group
Brantford, ON
- Full-time
This position reports to the Manager, Personal Insurance. As an Account Manager, you provide exceptional service to our Personal Insurance customers and insurance markets by servicing and…
Added 36 mins ago
M
Energy & GHG Management Specialist
Metrolinx
Canada
- Full-time
Comprehensive health and dental benefits, and wellness spending account
Added 51 mins ago
MF
Plan Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 51 mins ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.
Added 51 mins ago
D
Senior Manager, Training
Docker
Remote, Canada
- Full-time
- Remote
…software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure…
Added 51 mins ago
Customer Coordinator
Molson Coors
Toronto, ON
…projects across the province. Reporting to the Sales Enablement Manager, you will play a critical role in ensuring accuracy, efficiency, and collaboration across multiple functions while…
Added 1 hour ago
OD
50% Registered Early Childhood Educator (RECE) - Regular - Agincourt Rd PS - PM EDP (2:45pm - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
The successful candidate must have good communication skills in order to effectively communicate with parents, staff, and students
Added 1 hour ago
LD
Manager of Facility Services & Capital Asset Management
Limestone District School Board
Kingston, ON
- Full-time
The Limestone District School Board is seeking an accomplished and forward-thinking Manager of Facility Services and Capital Asset Management to provide leadership and strategic direction…
Added 1 hour ago
AP
Business Development Manager - Automated Parking Systems & Vertical Transportation
Alliance Parking Solutions
Brantford, ON
- Full-time
…combination of on-site work and some work from home. The Business Development Manager is responsible for identifying and pursuing new business opportunities, generating leads, closing…
Added 1 hour ago
OD
Complex Care Itinerant Educational Assistant System Support (100%) - Regular (External/Casual)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
Under the direction of the Program Manager of Educational Assistants, Learning Support, the Complex Care Team Itinerant Educational Assistant (IEA) provides direct support to students…
Added 1 hour ago
A
Client Care Coordinator
Amplifon
Winnipeg, MB
- Full-time
…effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of…
Added 1 hour ago
T
New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
CP
Property Manager
Choice Properties
Woodbridge, ON
- Full-time
Hybrid Model: Four days per week in office
Added 1 hour ago
OE
Senior Account Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned…
Added 1 hour ago
AW
Portfolio Manager -Agency
Arterra Wines Canada
Mississauga, ON
- Full-time
The Portfolio Manager – Agency will be responsible for championing the development and implementation of comprehensive commercial strategies across our Agency Wine Portfolio. This position…
Added 1 hour ago
Customer Account Manager – Fire Alarm – Quebec City or Jonquière
Siemens
Quebec, QC · Saguenay, QC
Join our Service team within the Fire Alarm division as an Account Manager. This position can be based in Jonquière or Quebec City and will give you the opportunity to manage a portfolio of…

Esri Canada

Senior Customer Success Manager, Prairies

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Job description:

Senior Customer Success Manager, Prairies

Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.

Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad direction and a high degree of autonomy, this role owns strategic customer success outcomes, renewal and growth performance, and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to ensure sustained value realization, retention, and net revenue growth.

This role will be hybrid in Edmonton, Alberta.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Senior Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $105,100 to $128,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead strategic customer success for complex, high-value GIS accounts, developing multi-year strategies and advising senior stakeholders on enterprise GIS and location intelligence. Own renewal, retention, and expansion outcomes while coordinating cross-functional teams, resolving escalations, and mentoring other customer success managers.

Requirements

Requires at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts, with demonstrated ownership of customer success, retention, renewals, and expansion. Candidates should have executive stakeholder and cross-functional leadership experience, strong strategic and analytical skills, and a post-secondary degree or diploma in GIS, Geography, or a related discipline; equivalent education and experience may be considered.

Skills

Customer Success Management
Strategic Account Planning
Customer Retention
Renewal Management
Revenue Growth
GIS
Location Intelligence
Cross-Functional Leadership
Forecasting
Risk Mitigation
Negotiation
Customer Health Analysis
Business Acumen
Mentoring
Value Realization

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Geographic Information Systems
GIS
Location Intelligence
Customer Success
Enterprise Software
Professional Services
Training
Digital Transformation
Customer Success Strategy
Account Planning
Customer Retention
Renewal Forecasting
Revenue Growth
Risk Mitigation
Value Realization
Return On Investment
Cross-Functional Teams
Sales
Project Management
Customer Health
Data Analysis
Policy And Program Delivery
Mentoring

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Work requirements

Jobs in Canada