Jobs in Canada

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Added 8 mins ago
S
Senior Engineer, Transmission Line and Substation Structures
Stantec
Laval, QC
- Full-time
Build and maintain strong client relationships, acting as a trusted advisor and ambassador for Stantec.
Added 8 mins ago
S
Senior Engineer, Transmission Line and Substation Structures
Stantec
Montreal, QC
- Full-time
Build and maintain strong client relationships, acting as a trusted advisor and ambassador for Stantec.
Added 9 mins ago
CF
Associate Director, PSP Operations
Canadian Forces Morale and Welfare Services
Ottawa, ON
- Full-time
You will serve as a trusted advisor to PSP leadership, Base/Wing stakeholders, and senior program managers, fostering strong partnerships that support effective program delivery and…
Added 9 mins ago
OI
Principal functional SME– Retail & Athleisure Planning
OKAYA INFOCOM
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 9 mins ago
UO
Employer Relations Specialist
University of Calgary
Calgary, AB
- Full-time
Build client loyalty by communicating continuously and becoming a trusted advisor. This involves meeting with employers virtually or in-person, on or off-campus, to discuss their hiring…
Added 9 mins ago
R
Financial Advisor
RBC
Barrie, ON · Innisfil, ON
- Full-time
Demonstrated ability to build trust and maintain long-term client relationships
Added 39 mins ago
VC
Physician - Complex Care, Oak Care Centre (OCC)
Vancouver Coastal Health
Vancouver, BC
- Part-time
Foster collaborative inter-professional practice environment that enhances client centered services within the Long-term Care Program
Added 39 mins ago
MF
Project Manager
Mako Financial Technologies
Montreal, QC
- Full-time
Stakeholder Diplomacy: Serve as a trusted advisor and primary liaison for the client. Navigate complex organizational structures to align technical SMEs, compliance officers, and C-suite…
Added 39 mins ago
Team Lead, Network
Trans Mountain
Calgary, AB
Must have a valid Class 5 driver’s license
Added 1 hour ago
D
Account Director (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $90,000 to $100,000 CAD / year
Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
Added 1 hour ago
A
District Manager, (HUNTER) Majors Accounts
ADP
Calgary, AB
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 1 hour ago
B
Personal Insurance Advisor
BrokerLink
Slave Lake, AB
- Full-time
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Added 1 hour ago
C
Sr. Consultant, Workforce Planning and Operating Model Strategy
CIBC
Toronto, ON
- Full-time
…future-state role and operating model strategies, and long-term workforce plans that enable business growth and evolving client needs. You’ll partner with senior leaders and…
Added 1 hour ago
RH
Director of Sales
Robert Half
Brantford, ON
- $140,000 to $175,000 CAD / year
- Full-time
This role is focused on building and strengthening long-term customer relationships, identifying opportunities for mutual growth, and ensuring alignment across commercial, supply chain,…
Added 1 hour ago
P
Account Manager (IT Staffing)
Procom
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
This is more than a sales job; it's a chance to find your voice and unlock your potential, building a long-term career with a company where you can control your earnings, leverage…
Added 1 hour ago
IR
Executive Counselor (Trusted Advisor to CIOs & Technology Leaders) | Financial Services, Insurance, Professional Services & Not-for-Profit
Info-Tech Research Group
Canada
- Full-time
Own a portfolio of approximately 20–25 member organizations, building trusted, long-term relationships with their executives and learning each member’s business context, priorities, and…
Added 3 hours ago
CF
Associate Director, PSP Operations
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON
- Full-time
You will serve as a trusted advisor to PSP leadership, Base/Wing stakeholders, and senior program managers, fostering strong partnerships that support effective program delivery and…
Added 4 hours ago
MW
Associate Investment Advisor
Manulife Wealth
Dorval, QC
- Full-time
The Associate Investment Advisor will play an important role in managing and servicing our existing client relationships. You will work closely with the advisory team to provide clients…
Added 12 hours ago
J
Key Account Manager
Jobgether
Canada
- Full-time
…identifying new business opportunities. Acting as a trusted advisor, you will build strong, long-term relationships with key stakeholders and help partners maximize their business…
Added 14 hours ago
EF
Senior Client Service and Planning Associate
Entrust Financial Services
Winnipeg, MB
- Full-time
This is a valued, permanent client service and planning support position. Licensing can broaden your responsibilities as a licensed assistant, with no expectation that you move into an…
Added 15 hours ago
A
Personal Banking Advisor - Lethbridge Paramount
ATB
Lethbridge, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 15 hours ago
IW
Senior Administrative Assistant - Winnipeg, MB
IG Wealth Management
ON · Ontario, Canada
- Full-time
Must develop a strong working knowledge of Advisor Portal and be competent in running reports related to Wealth Advisor and region activity (i.e. Business Insights Dashboard reports, Client…
Added 17 hours ago
CU
Graduate Awards, Finance and Planning Officer
Carleton University
Ottawa, ON
- Other
The incumbent must possess the following qualifications: · In addition, the incumbent must have a dedication to the highest level of client service and high expectation for quality
Added 17 hours ago
P4
Director Sales, Asian Markets
Pier 4 Ltd.
Toronto, ON
- Full-time
Passion for real estate, alternative investments, and building long-term client relationships.
Added 17 hours ago
AF
Personal Banking Advisor - Lethbridge Paramount
ATB Financial
Lethbridge, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!

Esri Canada

Senior Customer Success Manager, Prairies

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

Senior Customer Success Manager, Prairies

Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.

Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad direction and a high degree of autonomy, this role owns strategic customer success outcomes, renewal and growth performance, and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to ensure sustained value realization, retention, and net revenue growth.

This role will be hybrid in Edmonton, Alberta.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Senior Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $105,100 to $128,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead strategic customer success for complex, high-value GIS accounts, serving as a trusted advisor to executive stakeholders and developing multi-year strategies that drive adoption and measurable value. Own renewal, retention, and expansion outcomes while coordinating cross-functional teams, resolving escalations, and mentoring less-experienced customer success managers.

Requirements

Requires at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts, with demonstrated ownership of customer success, retention, renewals, and expansion. Candidates should have executive engagement, strategic planning, negotiation, analytical, and cross-functional leadership experience, plus a post-secondary degree or diploma in GIS, Geography, or a related discipline, or equivalent education and experience.

Skills

Customer Success Management
Strategic Account Management
GIS
Location Intelligence
Customer Retention
Renewal Forecasting
Revenue Growth
Account Planning
Cross-Functional Team Leadership
Negotiation
Risk Mitigation
Customer Health Analysis
Value Realization
Mentoring
Business Acumen

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Geographic Information Systems
GIS
Location Intelligence
Customer Success
Enterprise Software
Customer Success Strategy
Strategic Account Planning
Digital Transformation
Platform Adoption
Customer Retention
Renewal Management
Revenue Growth
Professional Services
Training
Customer Health
Forecasting
Risk Mitigation
Value Realization
Return On Investment
Cross-Functional Teams
Sales
Project Management
Policy And Program Delivery
Account Expansion

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Work requirements

Jobs in Canada