Find work in Canada.

623,495 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
Lead commercial negotiations and contract discussions through project award.
Added 7 mins ago
BM
Supervisor -Grounds Maintenance - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to supervise, lead and support the grounds maintenance team with various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is…
Added 7 mins ago
PI
Workface Planner Lead
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
…of competing priorities, apply now to be a Workface Planner Lead with Phoenix Industrial. As a leader in Construction, Fabrication, Maintenance, and Modularization, we pride ourselves on…
Added 7 mins ago
PI
Quality Control Administrator
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
This role plays a critical part in ensuring project quality documentation is accurate, complete, and delivered in accordance with contractual requirements while supporting Phoenix's…
Added 7 mins ago
PI
Crane Operator
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Report hazards to relevant authorities and Project Management
Added 7 mins ago
EB
Operations Lead
Ephla Bio
Toronto, ON
- Full-time
50% project delivery: scientific and company initiatives, from plan to completion
Added 7 mins ago
GF
Manager, Financial Planning & Analysis
General Fusion Inc.
Richmond, BC
- Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 23 mins ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term…
Added 37 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
…planning and delivery communications, streamlining the process of project delivery and…
Added 37 mins ago
EC
Coating Inspector – Contractor – British Columbia
Equadron Consultants Inc.
Vancouver, BC
- Contract
The coating inspector will lead all in-process and final coating inspections in the field. This position ensures construction work follows the project specifications, drawings, and…
Added 1 hour ago
TS
Senior Healthcare Architectural Technologist
TalentSphere Staffing Solutions
New Westminster, BC
- Full-time
Working alongside experienced Architects and Project Managers, you'll play a key role in delivering healthcare projects from design development through construction.
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Focus and prioritize work based on the daily project requirements
Added 2 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 2 hours ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
…planning and delivery communications, streamlining the process of project delivery and…
Added 2 hours ago
U
Sr Community Developer - For Honor
Ubisoft
Montreal, QC
- Full-time
…opportunities by collaborating with transversal stakeholders as they lead the global community strategy, creating and executing global plans, and work with a distributed international team…
Added 2 hours ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
Lead, design, and conduct Human Health Risk Assessments (HHRA) and Ecological Risk Assessments (ERA) for major transportation projects (i.e. Hamilton LRT, Pearson Airport), infrastructure…
Added 2 hours ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Added 2 hours ago
J&
Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Lead evidence-based policy positions, advocacy strategies, submissions, consultation responses, briefing materials and stakeholder engagement plans.
Added 3 hours ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Translate requirements into clear payload performance parameters and maintain bidirectional traceability throughout the project lifecycle.
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 3 hours ago
NM
Director, Project Controls Red Chris Block Cave
Newmont Mining Corporation
Vancouver, BC
- Full-time
Lead the regional project controls function for major capital projects by establishing best-in-class systems, processes, and teams that enable accurate forecasting, risk management,…
Added 3 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 3 hours ago
LC
Senior Process Engineer
Linamar Corporation
Guelph, ON
- Full-time
…manufacturing processes for new and existing production lines. You will lead process improvement initiatives, analyzing and recommending the most effective solutions while ensuring…
Added 4 hours ago
M
RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
IT lead of each project as well as the project team members in the analysis,
Added 4 hours ago
M
RQ11845 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
The objective of this project is to build a modern online Registration system

Esri Canada

Senior Customer Success Manager, Prairies

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

Senior Customer Success Manager, Prairies

Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.

Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad direction and a high degree of autonomy, this role owns strategic customer success outcomes, renewal and growth performance, and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to ensure sustained value realization, retention, and net revenue growth.

This role will be hybrid in Edmonton, Alberta.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Senior Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $105,100 to $128,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

Apply About employer

More about this job

Responsibilities

Lead strategic customer success for complex, high-value GIS accounts, serving as a trusted advisor to executive stakeholders and developing multi-year strategies that drive adoption and measurable value. Own renewal, retention, and expansion outcomes while coordinating cross-functional teams, resolving escalations, and mentoring less-experienced customer success managers.

Requirements

Requires at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts, with demonstrated ownership of customer success, retention, renewals, and expansion. Candidates should have executive engagement, strategic planning, negotiation, analytical, and cross-functional leadership experience, plus a post-secondary degree or diploma in GIS, Geography, or a related discipline, or equivalent education and experience.

Skills

Customer Success Management
Strategic Account Management
GIS
Location Intelligence
Customer Retention
Renewal Forecasting
Revenue Growth
Account Planning
Cross-Functional Team Leadership
Negotiation
Risk Mitigation
Customer Health Analysis
Value Realization
Mentoring
Business Acumen

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Geographic Information Systems
GIS
Location Intelligence
Customer Success
Enterprise Software
Customer Success Strategy
Strategic Account Planning
Digital Transformation
Platform Adoption
Customer Retention
Renewal Management
Revenue Growth
Professional Services
Training
Customer Health
Forecasting
Risk Mitigation
Value Realization
Return On Investment
Cross-Functional Teams
Sales
Project Management
Policy And Program Delivery
Account Expansion

Report this job