Find work in Canada.

622,893 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 35 mins ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 1 hour ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Build and manage client relationships at a senior level and identify client service opportunities.
Added 1 hour ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 1 hour ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 7 hours ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
…innovative companies at every stage of their growth journey. As a Senior Treasury Manager within Commercial Banking, you will play a strategic role in helping organizations operating in the…
Added 7 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 8 hours ago
WP
Enclosure Project Manager - Diagnostics
Walter P Moore
Toronto, ON
- Full-time
…The qualified individual will investigate and determine the service life of building enclosure assemblies. They will perform enclosure review to assess air infiltration, rain water control,…
Added 11 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
…recovery activities, and acts as the delegate for the Credit Manager when they are away. The position is ideal for an experienced credit professional who wants to grow into a future…
Added 12 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued…
Added 13 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
…recovery activities, and acts as the delegate for the Credit Manager when they are away. The position is ideal for an experienced credit professional who wants to grow into a future…
Added 13 hours ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 15 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 15 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 15 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 16 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 19 hours ago
BT
Senior Tax Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Build and manage client relationships at a senior level and identify client service opportunities
Added 22 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
…transformation teams. You work closely with the Pillar 5 Program Manager and regularly interact with pillar leaders, initiative owners, project managers, specialized partners and senior…
Added 23 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 day ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 1 day ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie Canada is seeking a Senior Manager, Business Human Resources to join our HR team.
Added 1 day ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day…
Added 1 day ago
J
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.

Esri Canada

Senior Customer Success Manager, Prairies

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

Senior Customer Success Manager, Prairies

Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.

Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad direction and a high degree of autonomy, this role owns strategic customer success outcomes, renewal and growth performance, and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to ensure sustained value realization, retention, and net revenue growth.

This role will be hybrid in Edmonton, Alberta.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Senior Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $105,100 to $128,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

Apply About employer

More about this job

Responsibilities

Lead strategic customer success for complex, high-value GIS accounts, serving as a trusted advisor to executive stakeholders and developing multi-year strategies that drive adoption and measurable value. Own renewal, retention, and expansion outcomes while coordinating cross-functional teams, resolving escalations, and mentoring less-experienced customer success managers.

Requirements

Requires at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts, with demonstrated ownership of customer success, retention, renewals, and expansion. Candidates should have executive engagement, strategic planning, negotiation, analytical, and cross-functional leadership experience, plus a post-secondary degree or diploma in GIS, Geography, or a related discipline, or equivalent education and experience.

Skills

Customer Success Management
Strategic Account Management
GIS
Location Intelligence
Customer Retention
Renewal Forecasting
Revenue Growth
Account Planning
Cross-Functional Team Leadership
Negotiation
Risk Mitigation
Customer Health Analysis
Value Realization
Mentoring
Business Acumen

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Geographic Information Systems
GIS
Location Intelligence
Customer Success
Enterprise Software
Customer Success Strategy
Strategic Account Planning
Digital Transformation
Platform Adoption
Customer Retention
Renewal Management
Revenue Growth
Professional Services
Training
Customer Health
Forecasting
Risk Mitigation
Value Realization
Return On Investment
Cross-Functional Teams
Sales
Project Management
Policy And Program Delivery
Account Expansion

Report this job