Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 27 mins ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…molecular computing, advancing ideas from discovery through technology development and transfer. Working across materials, biological and information sciences, the Research Associate…
Added 27 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Senior Services Project Manager – UKG Pro Suite
Added 27 mins ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 27 mins ago
HA
Opportunities Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…meaningful purpose. We take pride in pushing the boundaries of technology and customer experience to deliver something that has never been done before. We are a fast-moving organization…
Added 27 mins ago
CI
Senior JAMF / Apple Endpoint Architect - Contract
Compugen Inc
Mississauga, ON
- Contract
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think…
Added 27 mins ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
Team Leadership: 1 to 2+ years of experience directly managing teams of two or more, or equivalent experience serving as a senior mentor guiding the daily deliverables of junior analysts.
Added 28 mins ago
Corporate Project Management Office - Senior Project Manager
Alberta Pensions Services Corporation
Edmonton, AB
We are looking for a Senior Project Manager who can turn high-profile ideas into coordinated action and lasting results.
Added 42 mins ago
CN
Waste Lifecycle Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Must have a good working knowledge of the Company, departmental organization, directives, programs, standards and administrative procedures
Added 57 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 57 mins ago
K
Sr Product Manager - Virality, Referrals & KOL
Kraken
Canada
- Full-time
Senior ownership and hands-on execution. You set strategy, make hard priority calls, align teams without relying on reporting lines, and deliver autonomously. You use AI and working…
Added 57 mins ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
Added 57 mins ago
A
Senior Business Analytics Manager
Autodesk
Toronto, ON
- Full-time
…finance organization. We work with central engineering and technology teams to influence the creation of company-wide finance and GTM data infrastructure. We also build data products…
Added 57 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 57 mins ago
A
Senior Business Analytics Manager
Autodesk
Toronto, ON
- Full-time
…finance organization. We work with central engineering and technology teams to influence the creation of company-wide finance and GTM data infrastructure. We also build data products…
Added 57 mins ago
M
Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Manulife is seeking a highly motivated Senior Product Delivery Manager to join our Global Wealth and Asset Management (GWAM) Technology team. This role sits at the intersection of business,…
Added 1 hour ago
P
Vice President, Wealth Advisory & Business Development
PortfolioHiWay
Toronto, ON
- Full-time
Licensing & Registration: Must hold relevant licenses and registration (e.g., IIROC licensing, PM Registration) as required by CIRO
Added 1 hour ago
RB
Senior Manager, Business Intelligence & Reporting
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 hour ago
RB
Senior Business Deposit Specialist
Royal Bank of Canada
Burlington, ON
- Full-time
Do you enjoy building custom deposit solutions that help clients and communities grow? As a Senior Business Deposit Specialist, you will design, structure, present, and negotiate tailored…
Added 1 hour ago
Senior Technical Program Manager, Procurement Lifecycle
Amazon
Toronto, ON
As the team's Technical Program Manager III, you will own the development of Inbound Instructions: a complex, multi-organization initiative to change how Amazon orders and merchandises…
Added 1 hour ago
AR
Events & Field Marketing Manager
Angus Reid
Vancouver, BC
- Full-time
Reporting to CMO, we're looking for a organized, proactive, detail-oriented Events & Field Marketing Manager to join Rival Technologies. In this role, you'll help deliver high-quality trade…
Added 1 hour ago
SR
Senior EAM / CMMS Implementation & Operations Manager
Stellar Recruitment Inc.
Vancouver, BC
- $100,000 to $140,000 CAD / year
- Full-time
Strong project management, communication, and stakeholder management skills, with the ability to engage effectively with frontline technicians through to senior leadership.
Added 1 hour ago
C
IT Operations Support Engineer
CanDeal
Toronto, ON
- Full-time
Reporting to the Senior Manager of Technology Operation and a part of the TOMS (Technical Operations Management and Support) team, the IT Operations Support Engineer ensures the continual…
Added 1 hour ago
SM
Strategic Partnerships & Business Development Manager
STRIDE Management Corp
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 1 hour ago
L
Senior Manager, Product and Operations, AI/ML Science
lululemon
Vancouver, BC
- Full-time
As a Senior Manager, AI/ML Science, you lead a team of Applied AI/ML Scientists, setting scientific direction, building delivery capability, and ensuring your team produces rigorous AI/ML…
Added 1 hour ago
SM
Senior Product Manager
STRIDE Management Corp
Calgary, AB
- Full-time
We are looking for a Senior Product Manager / Product Owner to lead the strategy, development, delivery, and ongoing evolution of innovative B2B and B2C lottery technology products in a…

Esri Canada

Senior Customer Success Manager, Prairies

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

Senior Customer Success Manager, Prairies

Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.

Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad direction and a high degree of autonomy, this role owns strategic customer success outcomes, renewal and growth performance, and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to ensure sustained value realization, retention, and net revenue growth.

This role will be hybrid in Edmonton, Alberta.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Senior Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $105,100 to $128,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead strategic customer success for complex, high-value GIS accounts, serving as a trusted advisor to executive stakeholders and developing multi-year strategies that drive adoption and measurable value. Own renewal, retention, and expansion outcomes while coordinating cross-functional teams, resolving escalations, and mentoring less-experienced customer success managers.

Requirements

Requires at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts, with demonstrated ownership of customer success, retention, renewals, and expansion. Candidates should have executive engagement, strategic planning, negotiation, analytical, and cross-functional leadership experience, plus a post-secondary degree or diploma in GIS, Geography, or a related discipline, or equivalent education and experience.

Skills

Customer Success Management
Strategic Account Management
GIS
Location Intelligence
Customer Retention
Renewal Forecasting
Revenue Growth
Account Planning
Cross-Functional Team Leadership
Negotiation
Risk Mitigation
Customer Health Analysis
Value Realization
Mentoring
Business Acumen

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Geographic Information Systems
GIS
Location Intelligence
Customer Success
Enterprise Software
Customer Success Strategy
Strategic Account Planning
Digital Transformation
Platform Adoption
Customer Retention
Renewal Management
Revenue Growth
Professional Services
Training
Customer Health
Forecasting
Risk Mitigation
Value Realization
Return On Investment
Cross-Functional Teams
Sales
Project Management
Policy And Program Delivery
Account Expansion

Report this job

Work requirements

Jobs in Canada