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Added 12 mins ago
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- Full-time
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Spécialiste du support client bilingue/ Bilingual Client Support Specialist
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Added 15 hours ago
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Essential Turbines

Account Manager, Helicopter Engine MRO

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 4, 2027
Experience: At least 3 years in the helicopter or turbine engine world, ideally with account management, sales, or customer relations experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Title: Account Manager, Engine MRO

Reports to: Director Sales & Marketing

Located: Montreal, Canada

Department: Sales

If you have spent time around Rolls-Royce M250 or RR300 engines, as an AME, in a shop, at an operator, or selling parts and overhauls, and you want a customer-facing role where that knowledge does the heavy lifting, this job was written for you.

Essential Turbines is an engine and component MRO specializing in the Rolls-Royce M250 and RR300, with facilities in Montreal, Vancouver, Malta and Phoenix. Our customers fly EMS, law enforcement, utility, agricultural and tour helicopters, and they measure us by one thing: how fast and how reliably we get their aircraft back in service.

Position Overview

Essential Turbines is growing, and we are seeking an experienced Account Manager, Engine MRO to support commercial and government helicopter customers from our Montreal operation.

The Account Manager, Engine MRO will serve as a point of contact for the assigned commercial and military accounts, ensuring exceptional service delivery, fostering long-term relationships, and driving business growth within the helicopter and aerospace industry. This role requires a blend of relationship management, technical understanding, and business acumen to meet client needs and achieve company objectives.

Key Responsibilities

Serve as one of the primary contacts and advocate for key clients, building and maintaining strong, long-term relationships.
Develop and execute tailored account management strategies, including account planning and customer prioritization.
Respond promptly to client inquiries regarding services, projects, billing, and technical support to ensure satisfaction.
Identify and pursue upselling and cross-selling opportunities for module/engine-related products and services.
Negotiate, prepare, and execute contracts for services, equipment rentals, and special agreements.
Prepare accurate, timely quotes and proposals for turbine services, repairs, and parts, ensuring compliance with client needs and company policies.
Collaborate with internal teams to gather information for quoting, including scope, pricing, and delivery timelines.
Present and explain quotes and proposals to clients, addressing questions and revising documentation as needed.
Monitor account performance, track key metrics, and report on revenue and retention progress.
Resolve client issues efficiently by coordinating with relevant departments to deliver timely solutions.
Stay current on industry trends, client developments, and the competitive landscape to proactively meet client needs.
Represent Essential Turbines at industry events, trade shows, and client meetings.
Maintain accurate records of all account activities, communications, and agreements in CRM and internal systems.
Assist with creating Pro-Forma / invoicing to avoid any delays in communications for receiving payment, IAW AR schedule

Qualifications

Bachelor’s degree in business or a related field (preferred).
At least 3 years in the helicopter or turbine engine world, ideally with account management, sales, or customer relations experience
Strong communication, negotiation, and interpersonal skills with a customer-centric approach.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
Ability to analyze account data, forecast sales, and develop strategic account plans.
Technical aptitude or familiarity with turbines or engines
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Willingness to travel for client meetings, site visits, and industry events as required (percentage to be determined).

About the Company

Our Purpose: Engines trusted to fly. Powering missions that matter.

Our Mission: We deliver disciplined, high-quality engine and component MRO (maintenance, repair and overhaul) that keeps aircraft mission-ready - combining deep expertise, reliable execution, and solutions built around our customers’ operational realities.

We are climbing to PEQ Performance - Power, Expertise, Quality - the operating principle that drives everything we do. Our values define who we are:

Quality is Essential – we don’t cut corners, we define them;
Customer Outcomes First – our success is measured by how well our customers operate;
Uncompromising Integrity – honesty, accountability, and respect in every interaction;
Every Engine. Every Time. – the same disciplined standard, no shortcuts, no exceptions; and
Built on Trust. Powered by People. – experienced teams who take ownership and stand behind their work

Essential Turbines Inc. (ETI) is a leading Engine MRO providing services across the globe. ETI operates out of facilities in Montreal, Vancouver, Malta and Phoenix, AZ. Our company specializes in the RR250 & RR300 Engines (Rolls Royce) and has special capabilities in mature engines for fighter jets. We have a global base of operators and customers, in various industries including emergency services, law enforcement, agricultural, industrial and tourism. ETI strives to be the leader in high-touch customer service, leading turn-around times and quality.

Essential Turbines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

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More about this job

Responsibilities

Manage commercial and military customer accounts, build long-term relationships, respond to client needs, and identify opportunities to grow sales of engine-related services and products. Prepare and negotiate quotes, proposals, and contracts; coordinate solutions across internal teams; monitor account performance; and maintain accurate customer records.

Requirements

At least three years of experience in the helicopter or turbine engine industry is required, ideally in account management, sales, or customer relations; technical familiarity with turbines or engines is also sought. A business-related bachelor's degree is preferred, along with strong communication, negotiation, analytical, and problem-solving skills, CRM and Microsoft Office proficiency, and willingness to travel as needed.

Skills

Account Management
Sales
Negotiation
Contract Management
Quoting And Proposal Preparation
Upselling And Cross-Selling
Revenue Forecasting
Account Planning
CRM Software
Microsoft Office
Turbine Engine Technical Knowledge
Problem-Solving
Client Issue Resolution
Communication
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Helicopter Engine MRO
Maintenance, Repair And Overhaul
Rolls-Royce M250
RR300
Turbine Engines
Aerospace
Commercial Accounts
Military Accounts
Account Management
Sales
Account Planning
Customer Prioritization
Upselling
Cross-Selling
Contract Negotiation
Quotes And Proposals
Engine Repairs
Parts
Equipment Rentals
Revenue Forecasting
Customer Retention
CRM
Salesforce
HubSpot
Microsoft Office
Pro Forma Invoicing
Accounts Receivable
Client Issue Resolution
Industry Events

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