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EssilorLuxottica Group

Assistant Manager

Kelowna, BC, V1Y 6H2, Canada

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Job details

Apply by: Jan 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 952206
Store #: 002385 Sunglass Hut
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. .

MAJOR DUTIES AND RESPONSIBILITIES

Ensures the Luxury Retail point-of-view is well presented when communicating with the media.
Directs and monitors all sales and operations activities of the store to ensure operating income and sales objectives are met.
Recruits and hires superior talent with experience in a luxury service environment.
Creates and maintains bench strength with a clearly defined succession plan.
Develops associates by providing clear, motivating and constructive performance feedback in a timely manner.
Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.
Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.
Recognizes associates for their performance and service.
Maintains extremely high standards of presentation and service.
Communicates the Luxury Leadership Team feedback based on business needs not wants.
Communicates trends and competition activity to the Luxury Leadership Team.
Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Set aggressive action plans.
Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

High School Diploma or equivalent
Sales experience
Strong financial acumen
Effective oral and written communication
Polished appearance and public communication skills
Organizational and time management
Team building and management proficiencies
Strong interpersonal skills
Critical thinking skills
Analytical and computer proficient
Detail oriented
Flexibility to work non-traditional hours including evenings and weekends

PREFERRED QUALIFICATIONS

5+ years management experience in the luxury service industry

Pay Range: 18.25 - 0.00

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

The Assistant Manager assists in leading store operations to meet financial and sales goals while delivering a luxury retail experience. They are responsible for recruiting, developing, and motivating a high-performing team to ensure excellent customer service and operational standards.

Requirements

Candidates must have a high school diploma or equivalent and strong sales experience, with a preference for 5+ years of management experience in the luxury service industry. The role requires strong financial acumen, effective communication skills, and the flexibility to work non-traditional hours.

Skills

Sales management
Team building
Financial acumen
Customer service
Leadership
Recruitment
Performance management
Communication skills
Time management
Critical thinking
Analytical skills
Computer proficiency
Detail oriented
Public communication
Succession planning
Asset protection

Benefits

Health care
Retirement savings
Paid time off
Vacation
Employee discounts
Bonus
Commission plan

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury retail
Sales management
Store operations
Team leadership
Financial data analysis
Recruitment
Performance feedback
Succession planning
Customer experience
Asset protection
Merchandise presentation
Public relations
Event management
Trend analysis
Competitive analysis
Staffing
Management development
Business operations
Sales goals

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