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MU
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EssilorLuxottica Group

Retail Sales Associate

Port Coquitlam, BC, Canada
Coquitlam, BC, V3B 5R5, Canada

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Job details

Apply by: Dec 30, 2026
Experience: 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 952425
Store #: 000946 LensCrafters
Position:Casual Part-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
Assist with minor adjustments and repairs.
Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
Understands and adheres to all brand policies and procedures.
Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

High school diploma or equivalent.
2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
Must be punctual and reliable. Timeliness and dependability are essential.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
Demonstrated ability to achieve sales targets and exceed customer expectations.
A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

Experience operating a POS system.
Luxury sales or eyewear industry experience.

Pay Range: 18.25 - 23.49

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

The Retail Sales Associate is responsible for providing exceptional customer service and building strong client relationships to achieve sales targets. They will also maintain the store environment, perform minor repairs, and provide personalized product recommendations.

Requirements

Candidates must have a high school diploma and at least two years of retail sales experience, preferably in the eyewear or luxury industry. Strong communication skills, reliability, and the ability to work flexible hours are essential requirements for this role.

Skills

Customer service
Sales
Product knowledge
Upselling
Cross-selling
Relationship building
Communication
Interpersonal skills
Organizational skills
Attention to detail
Multi-tasking
Problem-solving
Analytical thinking
POS system operation
Optical adjustments
Teamwork

Benefits

Health care
Retirement savings
Paid time off
Vacation
Employee discounts
Bonus
Commission plan

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Eyewear
Customer Service
POS System
Optical
Luxury Retail
Product Knowledge
Upselling
Cross-selling
Inventory Management
Brand Policies
Omnichannel Support
Warranties
Lens Technology

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