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Added 12 mins ago
Sr Cust Service Rep/Station
FedEx Canada
Calgary, AB
Full-time
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the…
Added 41 mins ago
Accounts Receivable Specialist
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Vancouver, BC
Full-time
…dispute resolution while partnering with project managers, sales teams, and customers to improve collections and reduce bad debt. The position also supports reporting, maintains accurate…
Added 41 mins ago
Guest Experience Representative
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Part-time
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Added 41 mins ago
Customer Experience Leader
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Added 41 mins ago
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Added 41 mins ago
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Added 57 mins ago
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Added 57 mins ago
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Added 1 hour ago
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Inside Sales Representative
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Inside Sales and Service Representative
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Added 1 hour ago
Customer Experience Representative
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Specialty Services and Programs (Rental and Ticket Staff) - Ski Hill
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Marchandiseur / Merchandiser
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Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…

Closed listing

EssilorLuxottica Group

V2S Advanced_French version

Hamilton, ON, Canada
Dundas, ON, L9H 4H4, Canada

Closing date: Oct 11, 2026
Experience: Minimum of 2 years of experience in technical services
Posting language: English
Posted: May 1, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Requisition ID: 864182
Position:Temps plein

Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Service Technician – Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.

MAJOR DUTIES AND RESPONSIBILITIES

Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
Train clients on how to use the equipment
Rebuild used equipment for resale
Identify and manage the level of spare parts required to repair the equipment
Verify and label standard exchange spare parts to be returned to the head office
Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
Register all cases as work order cases and report travel schedule
Update the database after each service call and produce a weekly report of repairs and trips made
Prepare equipment for demonstrations at clients’ business sites and optical shows
Visit existing clients for periodic follow-ups
Participate to optical trade shows occasionally

BASIC QUALIFICATIONS

College degree in electromechanical or electronics (optical knowledge is an asset)
Minimum of 2 years of experience in technical services
Network and IT knowledge
Good communication skills, both oral and written
Valid driving license in the province of employment/location
Able to lift up to 35 kg (75 pounds)
Flexibility for working hours on the road
Frequent travelling required with some overnight stays

PREFERRED QUALIFICATIONS

Pay Range: 50 497,61 - cust_50thpercentile]]

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

About employer

More about this job

Responsibilities

The Service Technician provides technical support, installation, maintenance, and repair for optical equipment at client sites. They are also responsible for training clients, managing spare parts, and documenting service calls.

Requirements

Candidates must have a college degree in electromechanical or electronics and at least 2 years of experience in technical services. A valid driver's license and the ability to lift up to 35 kg are required, along with flexibility for frequent travel.

Skills

Electromechanical
Electronics
Technical support
Equipment repair
Calibration
Installation
Customer training
Troubleshooting
Network knowledge
IT knowledge
Communication skills
Field service
Database management
Inventory management

Benefits

Health care
Retirement savings
Paid time off
Vacation
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Optical instruments
Electromechanical
Electronics
Technical support
Field service
Equipment maintenance
Calibration
Troubleshooting
Networking
IT
Inventory management
Customer service
Optical trade shows
Supply chain
Ophthalmic lenses
Eyewear

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