Jobs in Toronto, ON and nearby (102,235 jobs)

Jobs within 25 km of Toronto, ON, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

102,235 listings · 11,319 employers Counted Nov 12, 2026. How we count

About these jobs

Employers hiring include Shoppers Drug Mart (1,647 listings), Loblaw Companies Limited (1,424 listings), S M Software Solutions Inc (1,214 listings).

Common roles: Software engineer, Project manager, Retail sales associate.

16,707 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / year	85,000.00	9,797
CAD / hour	27.00	6,370
USD / year	155,000.00	78
CAD / month	4,500.00	39
CAD / week	1,650.00	37
CAD / day	165.00	14

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 29% hybrid, 71% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Toronto, ON and nearby

Within 25 km

Group jobs by employerEmail me new jobs Save this search

Added 20 hours ago
A
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AH
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AH
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Toronto, ON
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Added 20 hours ago
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Available to work a minimum of 3 days per week, weekends included

ET Group

Customer Success Coordinator

130 North Queen Street, Toronto, ON, M8Z 2E4, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

PURPOSE

Clients are informed, SLA's are met, failed systems are caught early, and every incident is logged and handed to the right team.

CORE ACCOUNTABILITIES

Acting as the first point of contact for incoming client calls and emails and logging each request accurately before it is routed.
Monitoring remote monitoring platform alerts throughout the shift and confirming when products remain in a failed state beyond the defined hold period.
Opening tickets for products that remain in a failed state and passing them to L1 for triage, with alert, site, room and device details.
Ensuring tickets are accurately categorized, prioritized and documented from creation to closure.
Providing clients with status updates on open incidents in line with their SLA, and confirming resolution with the client before closure.
Updating partners to ensure that they have the latest incident information.
Understanding each client's severity levels and their associated SLA response and resolution times.
Tracking open tickets against SLA timers and alerting the Service Coordinator when a ticket is at risk.
Assisting in preparing reports on alerts, recurring failures and SLA performance as needed.
Attending relevant meetings both internal & external to support the team.
Availability for early, late or rotating shifts as required.
Working mostly remotely, with occasional work from the office or at client sites as required.
As business needs evolve, support the broader team by applying and expanding skills beyond core responsibilities.

DEVELOPMENTAL RESPONSIBILITIES

Completing training on the ticketing system and the remote monitoring platforms used by the Service team.
Building working knowledge of common AV systems through manufacturer online training and shadowing remote triage to understand common failures and how they are resolved.
Familiarizing themselves with the Service Coordinator's dispatch, parts, RMA and T&M quoting processes.
Contributing common issues and resolutions to the Service knowledge base.

Qualifications

Diploma or Bachelor's degree in Business Administration, IT Services, Operations, or related field, or equivalent experience
0–2 years in a customer service, helpdesk, or administrative role, ideally within an AV, IT, or technical services environment
Clear written and verbal communication with clients, technicians, and partners
Strong organization, follow-through and attention to detail when managing multiple open tickets
Comfort learning service management or ticketing platforms (Q360, ServiceNow, ConnectWise, or equivalent)
Basic understanding of AV or IT systems (displays, video conferencing, control, networking), or a strong interest in learning
Exposure to AV remote monitoring platforms (e.g. Crestron XiO Cloud, Q-SYS Reflect) considered an asset

Additional Information

Further Details:

Annual salary range: $50,000 - $60,000 CAD per year.
Comprehensive medical and dental coverage.
Yearly bonus
3 weeks of paid vacation in your first year, with additional days accrued for tenure.
6 personal paid and 4 unpaid emergency leave days.
Personal development opportunities with 20 days allocated for training and skill enhancement.
Extensive onboarding, mentoring, and growth potential.
A workplace built on trust, empowerment, and a positive atmosphere

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

Compensation: CAD 50000 - CAD 60000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The coordinator acts as the primary point of contact for client inquiries, logging requests and monitoring system alerts to ensure SLAs are met. They are responsible for managing incident tickets, providing status updates to clients, and assisting with reporting on system performance.

Requirements

Candidates should possess a diploma or bachelor's degree in a relevant field and have 0-2 years of experience in customer service or helpdesk roles. Strong organizational skills, attention to detail, and a basic understanding of AV or IT systems are essential for success in this position.

Skills

Customer service
Helpdesk support
Ticketing systems
Audiovisual systems
Incident management
SLA management
Remote monitoring
Technical troubleshooting
Communication
Organization
Attention to detail
Reporting
Documentation
Service management
Video conferencing
Networking

Benefits

Medical coverage
Dental coverage
Yearly bonus
Paid vacation
Personal paid leave
Unpaid emergency leave
Personal development opportunities
Training and skill enhancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Audiovisual
SLA
Helpdesk
Ticketing System
Remote Monitoring
Incident Logging
Q360
ServiceNow
ConnectWise
Crestron XiO Cloud
Q-SYS Reflect
Video Conferencing
Networking
Technical Support
Operations
Business Administration
IT Services
Asynchronous Work
Reporting
Client Relations
Troubleshooting
Service Management
Enterprise Solutions
Government Clients

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Work requirements

Jobs in Toronto, ON and nearby