Jobs in Canada

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Added 12 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Full-time
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Part-time
Added 12 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montréal-Ouest, QC
- Part-time
Added 12 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Added 12 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saguenay, QC
- Part-time
Added 12 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
The Pas, MB
- Part-time
Added 12 mins ago
SD
Pharmacy Assistant- Automation
Shoppers Drug Mart
Toronto, ON
- Full-time
Added 12 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saguenay, QC
- Part-time
Added 12 mins ago
RJ
Compliance Officer, RJLU
Raymond James
Toronto, ON · Vancouver, BC
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired
Added 12 mins ago
W
(CAN) Pharmacy Assistant (Full Time)
Walmart
London, ON
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 12 mins ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 12 mins ago
WS
Administrative Assistant & Front Desk
WD Swim
Markham, ON
- Full-time
The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service…
Added 12 mins ago
TP
Coordonnateur / Coordonnatrice marketing
Tink Profitabilité Numérique
Montreal, QC
- Contract
Lieu: Organisation basée à Montréal-Nord (3 jour par semaine sur site, 2 jours à distance) · Mode de travail hybride (3 jours par semaine en présentiel au bureau du client);
Added 12 mins ago
C
126-26 _Mobile General Counsellor_FT
Costi
Richmond Hill, ON
- Full-time
Must have previous experience working with asylum seekers and refugee claimants · Must have a valid Vulnerable Sector Screening (VSS) completed within the past 6 months
Added 12 mins ago
Client Service Administrator - Victoria, BC - Saanich Plaza
Demant Group
Victoria, BC
Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help…
Added 12 mins ago
TM
Quality Assurance Representative
thyssenkrupp Materials NA
Montreal, QC · St. Laurent - Bois Franc
- Full-time
Must have rudimentary computer skills (Word, Excel, Outlook)
Added 12 mins ago
Summer Student
Cargill
Mclennan, AB
Shift(s) Available: Day Shift
Added 12 mins ago
Summer Student
Cargill
Rycroft, AB
Shift(s) Available: Day Shift
Added 27 mins ago
SG
Site Systems Administrator
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Must possess a valid Class 5 Driver’s Licence
Added 27 mins ago
SA
Health Records Clerk
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Retrieve records for authorized clinical, administrative, audit or legal purposes and maintain record tracking, filing and retention activities.
Added 27 mins ago
HL
Mobile Building Operator (Live- Out)- Burlington
Homestead Land Holdings Limited
Burlington, ON
- Full-time
Added 27 mins ago
F
Service Desk Analyst
Fasken
Vancouver, BC
- Full-time
Added 27 mins ago
SS
Investor Services - Client Services, Senior Associate
State Street
Toronto, ON
- Full-time
Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the client service team.

ET Group

Customer Success Coordinator

130 North Queen Street, Toronto, ON, M8Z 2E4, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

PURPOSE

Clients are informed, SLA's are met, failed systems are caught early, and every incident is logged and handed to the right team.

CORE ACCOUNTABILITIES

Acting as the first point of contact for incoming client calls and emails and logging each request accurately before it is routed.
Monitoring remote monitoring platform alerts throughout the shift and confirming when products remain in a failed state beyond the defined hold period.
Opening tickets for products that remain in a failed state and passing them to L1 for triage, with alert, site, room and device details.
Ensuring tickets are accurately categorized, prioritized and documented from creation to closure.
Providing clients with status updates on open incidents in line with their SLA, and confirming resolution with the client before closure.
Updating partners to ensure that they have the latest incident information.
Understanding each client's severity levels and their associated SLA response and resolution times.
Tracking open tickets against SLA timers and alerting the Service Coordinator when a ticket is at risk.
Assisting in preparing reports on alerts, recurring failures and SLA performance as needed.
Attending relevant meetings both internal & external to support the team.
Availability for early, late or rotating shifts as required.
Working mostly remotely, with occasional work from the office or at client sites as required.
As business needs evolve, support the broader team by applying and expanding skills beyond core responsibilities.

DEVELOPMENTAL RESPONSIBILITIES

Completing training on the ticketing system and the remote monitoring platforms used by the Service team.
Building working knowledge of common AV systems through manufacturer online training and shadowing remote triage to understand common failures and how they are resolved.
Familiarizing themselves with the Service Coordinator's dispatch, parts, RMA and T&M quoting processes.
Contributing common issues and resolutions to the Service knowledge base.

Qualifications

Diploma or Bachelor's degree in Business Administration, IT Services, Operations, or related field, or equivalent experience
0–2 years in a customer service, helpdesk, or administrative role, ideally within an AV, IT, or technical services environment
Clear written and verbal communication with clients, technicians, and partners
Strong organization, follow-through and attention to detail when managing multiple open tickets
Comfort learning service management or ticketing platforms (Q360, ServiceNow, ConnectWise, or equivalent)
Basic understanding of AV or IT systems (displays, video conferencing, control, networking), or a strong interest in learning
Exposure to AV remote monitoring platforms (e.g. Crestron XiO Cloud, Q-SYS Reflect) considered an asset

Additional Information

Further Details:

Annual salary range: $50,000 - $60,000 CAD per year.
Comprehensive medical and dental coverage.
Yearly bonus
3 weeks of paid vacation in your first year, with additional days accrued for tenure.
6 personal paid and 4 unpaid emergency leave days.
Personal development opportunities with 20 days allocated for training and skill enhancement.
Extensive onboarding, mentoring, and growth potential.
A workplace built on trust, empowerment, and a positive atmosphere

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

Compensation: CAD 50000 - CAD 60000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The coordinator acts as the primary point of contact for client inquiries, logging requests and monitoring system alerts to ensure SLAs are met. They are responsible for managing incident tickets, providing status updates to clients, and assisting with reporting on system performance.

Requirements

Candidates should possess a diploma or bachelor's degree in a relevant field and have 0-2 years of experience in customer service or helpdesk roles. Strong organizational skills, attention to detail, and a basic understanding of AV or IT systems are essential for success in this position.

Skills

Customer service
Helpdesk support
Ticketing systems
Audiovisual systems
Incident management
SLA management
Remote monitoring
Technical troubleshooting
Communication
Organization
Attention to detail
Reporting
Documentation
Service management
Video conferencing
Networking

Benefits

Medical coverage
Dental coverage
Yearly bonus
Paid vacation
Personal paid leave
Unpaid emergency leave
Personal development opportunities
Training and skill enhancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Audiovisual
SLA
Helpdesk
Ticketing System
Remote Monitoring
Incident Logging
Q360
ServiceNow
ConnectWise
Crestron XiO Cloud
Q-SYS Reflect
Video Conferencing
Networking
Technical Support
Operations
Business Administration
IT Services
Asynchronous Work
Reporting
Client Relations
Troubleshooting
Service Management
Enterprise Solutions
Government Clients

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Work requirements

Jobs in Canada