Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 21 mins ago
EG
Customer Success Coordinator
ET Group
Toronto, ON
- Full-time
Availability for early, late or rotating shifts as required
Added 36 mins ago
J
Environmental Field Program Coordinator
Jacobs
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 36 mins ago
J
Environmental Field Program Coordinator
Jacobs
Victoria, BC
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 36 mins ago
J
Environmental Field Program Coordinator
Jacobs
Calgary, AB
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 36 mins ago
Payroll Coordintor
Edmonton Regional Airport Authority
Nisku, AB
…individuals to allow for expanded ideas, perspectives, and better business decisions. A core value of YEG is "investing in our talent" and it considers professional development, specialty…
Added 36 mins ago
Project and Product Coordinator
Postmedia Network Inc.
Burlington, ON
The Project and Product Coordinator supports product administration, reporting, and project coordination across the business. This role helps maintain accurate product and sales…
Added 36 mins ago
J
Environmental Field Program Coordinator
Jacobs
Burnaby, BC
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 36 mins ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
…building dashboards, keeping our HR systems accurate, and giving business leaders the information they need to make good decisions about their…
Added 51 mins ago
GG
Camp Coordinator - Superintendent
Grizzlytrek Group
AB
- $50 to $65 CAD / hour
- Full-time
Remote Workforce Camp, British Columbia | 15 Days On, 6 Days Off | 12-Hour Shifts
Added 51 mins ago
LC
Senior HR Coordinator, NOFRILLS - 18 Month Contract
Loblaw Companies Limited
Brampton, ON
- Full-time
This role will support the NOFRILLS client group. The Sr. HR Coordinator will support the HR team by coordinating and following through on various Human Resources activities and projects…
Added 1 hour ago
M(
Human Resources Coordinator
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As the Human Resources Coordinator, you will provide responsive, practical support across core HR programs and daily employee services. Working closely with the HR Business Partner team and…
Added 1 hour ago
M(
Coordinator, Talent Strategy
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
…Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors…
Added 1 hour ago
BL
Legal Assistant - Labour & Employment
BC Legal Management Association
Vancouver, BC
- Other
Support client/business development activities, which includes the management of LP bios, entering and updating information using the client intelligence tool (OnePlace).
Added 1 hour ago
IS
Administrative Coordinator
InSync Systems
Calgary, AB
- Full-time
InSync Systems is looking for an Administrative Coordinator for a full-time permanent position in Calgary, Alberta.
Added 1 hour ago
A
Bilingual Learning & Development Coordinator
Aliaxis
Canada
- Full-time
Learning & Development Coordinator (bilingual)
Added 1 hour ago
IG
Bilingual Learning & Development Coordinator
IPEX Group
Canada
- Full-time
Learning & Development Coordinator (bilingual)
Added 2 hours ago
Health and Safety Coordinator
VCNA
Toronto, ON
The Health & Safety Coordinator serves as the advisor in the areas of occupational health and safety by developing and carrying out procedures with the line organization that effectively…
Added 2 hours ago
Customer Coordinator
Molson Coors
Toronto, ON
In the role of Customer Coordinator, working in Toronto, Ontario, you will be part of the Sales Enablement Team, a branch of the Commercial Operations Team. You will support the Ontario…
Added 2 hours ago
SS
Talent Acquisition Manager
Summit Search Group
Toronto, ON
- $95,000 to $125,000 CAD / year
- Full-time
…corporate operations recruitment activity across various lines of business including Real Estate, Private Equity, Infrastructure and Corporate. In addition to individual position…
Added 2 hours ago
Leasing - Leasing Coordinator
Lepine
Ottawa, ON
…expand, we're looking for an experienced, sales-oriented Leasing Coordinator to help drive leasing performance and coordinate leasing operations across our…
Added 2 hours ago
OM
Senior Administrator, Talent Development & Learning
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Administrator, Talent Development & Learning, plays a central role in advancing the organisation’s learning culture. This position manages learning technologies, oversees…
Added 2 hours ago
JI
Electrical & Instrumentation Coordinator
J.D. Irving, Limited
Toronto, ON
- Full-time
Opportunities to take part in job-related training and development
Added 2 hours ago
OM
Senior Administrator, Talent Development & Learning
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Administrator, Talent Development & Learning, plays a central role in advancing the organisation’s learning culture. This position manages learning technologies, oversees…
Added 3 hours ago
GV
Specialiste Régional des Achats (Hydroélectricité) – ÉlectriqueHydro Regional Commodity Leader - Electrical
GE Vernova
Brossard, QC
- Full-time
Supplier Panel Development: Identify, qualify, and onboard new suppliers to build and maintain a strong North American supplier panel.
Added 4 hours ago
P
People & Experience Coordinator
proSapient
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
…provide the knowledge and insights they need to make informed business decisions. Since launching in 2017, we've continued to redefine Expert Networking through technology, including our…

ET Group

Customer Success Coordinator

130 North Queen Street, Toronto, ON, M8Z 2E4, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

PURPOSE

Clients are informed, SLA's are met, failed systems are caught early, and every incident is logged and handed to the right team.

CORE ACCOUNTABILITIES

Acting as the first point of contact for incoming client calls and emails and logging each request accurately before it is routed.
Monitoring remote monitoring platform alerts throughout the shift and confirming when products remain in a failed state beyond the defined hold period.
Opening tickets for products that remain in a failed state and passing them to L1 for triage, with alert, site, room and device details.
Ensuring tickets are accurately categorized, prioritized and documented from creation to closure.
Providing clients with status updates on open incidents in line with their SLA, and confirming resolution with the client before closure.
Updating partners to ensure that they have the latest incident information.
Understanding each client's severity levels and their associated SLA response and resolution times.
Tracking open tickets against SLA timers and alerting the Service Coordinator when a ticket is at risk.
Assisting in preparing reports on alerts, recurring failures and SLA performance as needed.
Attending relevant meetings both internal & external to support the team.
Availability for early, late or rotating shifts as required.
Working mostly remotely, with occasional work from the office or at client sites as required.
As business needs evolve, support the broader team by applying and expanding skills beyond core responsibilities.

DEVELOPMENTAL RESPONSIBILITIES

Completing training on the ticketing system and the remote monitoring platforms used by the Service team.
Building working knowledge of common AV systems through manufacturer online training and shadowing remote triage to understand common failures and how they are resolved.
Familiarizing themselves with the Service Coordinator's dispatch, parts, RMA and T&M quoting processes.
Contributing common issues and resolutions to the Service knowledge base.

Qualifications

Diploma or Bachelor's degree in Business Administration, IT Services, Operations, or related field, or equivalent experience
0–2 years in a customer service, helpdesk, or administrative role, ideally within an AV, IT, or technical services environment
Clear written and verbal communication with clients, technicians, and partners
Strong organization, follow-through and attention to detail when managing multiple open tickets
Comfort learning service management or ticketing platforms (Q360, ServiceNow, ConnectWise, or equivalent)
Basic understanding of AV or IT systems (displays, video conferencing, control, networking), or a strong interest in learning
Exposure to AV remote monitoring platforms (e.g. Crestron XiO Cloud, Q-SYS Reflect) considered an asset

Additional Information

Further Details:

Annual salary range: $50,000 - $60,000 CAD per year.
Comprehensive medical and dental coverage.
Yearly bonus
3 weeks of paid vacation in your first year, with additional days accrued for tenure.
6 personal paid and 4 unpaid emergency leave days.
Personal development opportunities with 20 days allocated for training and skill enhancement.
Extensive onboarding, mentoring, and growth potential.
A workplace built on trust, empowerment, and a positive atmosphere

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

Compensation: CAD 50000 - CAD 60000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The coordinator acts as the primary point of contact for client inquiries, logging requests and monitoring system alerts to ensure SLAs are met. They are responsible for managing incident tickets, providing status updates to clients, and assisting with reporting on system performance.

Requirements

Candidates should possess a diploma or bachelor's degree in a relevant field and have 0-2 years of experience in customer service or helpdesk roles. Strong organizational skills, attention to detail, and a basic understanding of AV or IT systems are essential for success in this position.

Skills

Customer service
Helpdesk support
Ticketing systems
Audiovisual systems
Incident management
SLA management
Remote monitoring
Technical troubleshooting
Communication
Organization
Attention to detail
Reporting
Documentation
Service management
Video conferencing
Networking

Benefits

Medical coverage
Dental coverage
Yearly bonus
Paid vacation
Personal paid leave
Unpaid emergency leave
Personal development opportunities
Training and skill enhancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Audiovisual
SLA
Helpdesk
Ticketing System
Remote Monitoring
Incident Logging
Q360
ServiceNow
ConnectWise
Crestron XiO Cloud
Q-SYS Reflect
Video Conferencing
Networking
Technical Support
Operations
Business Administration
IT Services
Asynchronous Work
Reporting
Client Relations
Troubleshooting
Service Management
Enterprise Solutions
Government Clients

Report this job

Work requirements

Jobs in Canada