Jobs in Canada

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Added 2 hours ago
UO
Team Coordinator, Security
University of Ottawa
Ottawa, ON
- Full-time
…and objectives with team members. Oversees student employees, field placement students from various colleges and universities. Manages petty cash, patrol vehicle operations and approves…
Added 3 hours ago
SH
Global Care Navigator, Canada (French-Speaking)
Spring Health
Remote, Canada
- $72,800 to $83,720 CAD / year
- Full-time
- Remote
We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or…
Added 5 hours ago
AP
Talent & Brand Coordinator
Axium Power Services
Calgary, AB
- Full-time
…testing, commissioning, maintenance, transformer services, and field support. As our companies grow, we need someone who can help us find good people, build our presence in the market, and…
Added 6 hours ago
GE
Commissioning Operator – Utilities (Water) Unit
Global Edge Group
AB · Edmonton, AB
- Contract
This role focuses on the seamless transition from construction to operations for water systems, including the Cooling Tower, Veolia Reverse Osmosis (RO) and Electrodeionization (EDI) units.…
Added 6 hours ago
EC
Project Manager
Ellmar Construction Inc.
Headingley, MB
- Full-time
…management expertise to oversee project completion, and support field operations. This role offers a balance of office-based coordination and field involvement, providing visibility across…
Added 7 hours ago
TS
Marine Agent - Operations Coordinator
TORMAR Shipping Agency
Montreal, QC
- Full-time
Role Description The Marine Agent - Operations Coordinator is a full-time, on-site role based in Montreal, QC. This position coordinates day-to-day vessel operations, including arranging…
Added 8 hours ago
OPERATIONS COORDINATOR FOR THE SCHOOL ORGANISATION
LCI Education
Montreal, QC
As the Operations Coordinator of the School Organization, you are responsible for coordinating the activities of the School Organization Department as well as providing administrative…
Added 8 hours ago
OPERATIONS COORDINATOR FOR THE SCHOOL ORGANISATION
LCI Education
Montreal, QC
As the Operations Coordinator of the School Organization, you are responsible for coordinating the activities of the School Organization Department as well as providing administrative…
Added 9 hours ago
PH
Overnight Customer Care Coordinator
ParaMed Home Health Care
Kitchener, ON
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 9 hours ago
K
Purchasing Coordinator
Keilhauer
Toronto, ON
- Full-time
The Purchasing Coordinator is responsible for providing support and carrying out the day-to-day administrative tasks within the Purchasing department. Working under the direction of the…
Added 9 hours ago
KU
Part-Time Conference Services Assistant & Event Planner (contract)
King's University College
London, ON
- $24 CAD / hour
- Part-time
The Conference Services Assistant & Event Planner will play an important role in supporting the daily operations of Conference Services while helping ensure that events at King's University…
Added 9 hours ago
MC
Senior Legal Administrative Coordinator
Mercedes-Benz Canada
Mississauga, ON
- $66,327 to $91,199 CAD / year
- Full-time
As the Senior Legal Administrative Coordinator, you will provide high-quality administrative and operational support to the Legal Department. You will coordinate legal documents, records,…
Added 10 hours ago
EG
Customer Success Coordinator
ET Group
Toronto, ON
- Full-time
Availability for early, late or rotating shifts as required
Added 10 hours ago
J
Environmental Field Program Coordinator
Jacobs
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 10 hours ago
J
Environmental Field Program Coordinator
Jacobs
Victoria, BC
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 10 hours ago
J
Environmental Field Program Coordinator
Jacobs
Calgary, AB
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 10 hours ago
J
Environmental Field Program Coordinator
Jacobs
Burnaby, BC
- $75,000 to $95,000 CAD / year
- Full-time
Must have driver’s license and clean driver’s abstract for any work travel
Added 10 hours ago
GG
Camp Coordinator - Superintendent
Grizzlytrek Group
AB
- $50 to $65 CAD / hour
- Full-time
Remote Workforce Camp, British Columbia | 15 Days On, 6 Days Off | 12-Hour Shifts
Added 11 hours ago
E
Overnight Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 11 hours ago
M(
Coordinator, Talent Strategy
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground,…
Added 11 hours ago
SI
Coordonnateur du bureau des offres
STAS Inc.
Saguenay, QC · Chicoutimi, QC
- Full-time
Standard schedule of 4.5 days per week
Added 11 hours ago
TE
Freight Forwarding Coordinator
Triumph Express Service Canada Inc.
Delta, BC
- Full-time
Our company is seeking a highly motivated Freight Forwarding Coordinator to join our dynamic team. The Freight Forwarding Coordinator is responsible for maintaining a professional…
Added 12 hours ago
Health and Safety Coordinator
VCNA
Toronto, ON
The Health & Safety Coordinator serves as the advisor in the areas of occupational health and safety by developing and carrying out procedures with the line organization that effectively…
Added 12 hours ago
S
Senior Environmental Coordinator
Stelco
Hamilton, ON
- Full-time
Powered by Canadian craftsmanship, Stelco’s operations in Hamilton and Nanticoke reflect the strength of each community. Fully integrate, these industry-leading facilities are amongst the…
Added 12 hours ago
C
Administration Team Coordinator/ Medical Scheduler
CarePartners
Tillsonburg, ON
- Part-time

ET Group

Customer Success Coordinator

130 North Queen Street, Toronto, ON, M8Z 2E4, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

PURPOSE

Clients are informed, SLA's are met, failed systems are caught early, and every incident is logged and handed to the right team.

CORE ACCOUNTABILITIES

Acting as the first point of contact for incoming client calls and emails and logging each request accurately before it is routed.
Monitoring remote monitoring platform alerts throughout the shift and confirming when products remain in a failed state beyond the defined hold period.
Opening tickets for products that remain in a failed state and passing them to L1 for triage, with alert, site, room and device details.
Ensuring tickets are accurately categorized, prioritized and documented from creation to closure.
Providing clients with status updates on open incidents in line with their SLA, and confirming resolution with the client before closure.
Updating partners to ensure that they have the latest incident information.
Understanding each client's severity levels and their associated SLA response and resolution times.
Tracking open tickets against SLA timers and alerting the Service Coordinator when a ticket is at risk.
Assisting in preparing reports on alerts, recurring failures and SLA performance as needed.
Attending relevant meetings both internal & external to support the team.
Availability for early, late or rotating shifts as required.
Working mostly remotely, with occasional work from the office or at client sites as required.
As business needs evolve, support the broader team by applying and expanding skills beyond core responsibilities.

DEVELOPMENTAL RESPONSIBILITIES

Completing training on the ticketing system and the remote monitoring platforms used by the Service team.
Building working knowledge of common AV systems through manufacturer online training and shadowing remote triage to understand common failures and how they are resolved.
Familiarizing themselves with the Service Coordinator's dispatch, parts, RMA and T&M quoting processes.
Contributing common issues and resolutions to the Service knowledge base.

Qualifications

Diploma or Bachelor's degree in Business Administration, IT Services, Operations, or related field, or equivalent experience
0–2 years in a customer service, helpdesk, or administrative role, ideally within an AV, IT, or technical services environment
Clear written and verbal communication with clients, technicians, and partners
Strong organization, follow-through and attention to detail when managing multiple open tickets
Comfort learning service management or ticketing platforms (Q360, ServiceNow, ConnectWise, or equivalent)
Basic understanding of AV or IT systems (displays, video conferencing, control, networking), or a strong interest in learning
Exposure to AV remote monitoring platforms (e.g. Crestron XiO Cloud, Q-SYS Reflect) considered an asset

Additional Information

Further Details:

Annual salary range: $50,000 - $60,000 CAD per year.
Comprehensive medical and dental coverage.
Yearly bonus
3 weeks of paid vacation in your first year, with additional days accrued for tenure.
6 personal paid and 4 unpaid emergency leave days.
Personal development opportunities with 20 days allocated for training and skill enhancement.
Extensive onboarding, mentoring, and growth potential.
A workplace built on trust, empowerment, and a positive atmosphere

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

Compensation: CAD 50000 - CAD 60000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The coordinator acts as the primary point of contact for client inquiries, logging requests and monitoring system alerts to ensure SLAs are met. They are responsible for managing incident tickets, providing status updates to clients, and assisting with reporting on system performance.

Requirements

Candidates should possess a diploma or bachelor's degree in a relevant field and have 0-2 years of experience in customer service or helpdesk roles. Strong organizational skills, attention to detail, and a basic understanding of AV or IT systems are essential for success in this position.

Skills

Customer service
Helpdesk support
Ticketing systems
Audiovisual systems
Incident management
SLA management
Remote monitoring
Technical troubleshooting
Communication
Organization
Attention to detail
Reporting
Documentation
Service management
Video conferencing
Networking

Benefits

Medical coverage
Dental coverage
Yearly bonus
Paid vacation
Personal paid leave
Unpaid emergency leave
Personal development opportunities
Training and skill enhancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Audiovisual
SLA
Helpdesk
Ticketing System
Remote Monitoring
Incident Logging
Q360
ServiceNow
ConnectWise
Crestron XiO Cloud
Q-SYS Reflect
Video Conferencing
Networking
Technical Support
Operations
Business Administration
IT Services
Asynchronous Work
Reporting
Client Relations
Troubleshooting
Service Management
Enterprise Solutions
Government Clients

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Work requirements

Jobs in Canada