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Added 12 mins ago
FV
Robotics Middleware Founder
Forum Ventures
Canada
- Full-time
A validation partner with proven playbooks, networks, and the systems to validate, unlock your ICP, ignite your sales pipeline, and beyond
Added 12 mins ago
AS
Director of Retail Operations
Adrenalin Source For Sports
Calgary, AB
- Full-time
Confidence using POS systems, reporting tools, and business software.
Added 12 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Added 12 mins ago
PS
Internal Audit Manager
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, Corporate Reporting, the successful candidate will work closely with senior management and business process owners to identify and assess key business risks,…
Added 12 mins ago
T
Project Coordinator / Project Scheduler – Clinical Information Systems (CIS)
ThoughtStorm
Fredericton, NB
- Contract
Ability to collaborate with Clinical Teams, Business Analysts, Project Managers, Informatics Teams, Executive Stakeholders, and Cross-functional Workstreams to ensure effective project…
Added 12 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Collaborate with PEIS team to ensure the optimal function of key security applications and systems by working with HIROC’s Managed Security Service Provider(MSSP), including but not limited…
Added 12 mins ago
AK
Financial Controller
Arctic Kingdom
Mississauga, ON
- Full-time
This is a hands-on finance leadership role for someone who is equally comfortable contributing to strategic business decisions and rolling up their sleeves to manage the day-to-day…
Added 12 mins ago
P
Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Coordinate data extraction, validation, reconciliation, and reporting across relevant business systems.
Added 12 mins ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 12 mins ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
AMANST Inc. looking for RQ11674 - Systems Testing/QA Specialist - Senior for a contract opportunity with Government Services Integration Cluster.
Added 12 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an…
Added 12 mins ago
P
Outside Sales Specialist
ProxyLink
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…relationship-oriented Outside Sales Specialist to support their continued business…
Added 12 mins ago
NB
Digital Payments and Tokenized Assets Leader
National Bank of Canada
Montreal, QC
- Full-time
…considerations applicable to digital assets, tokenized money, payment systems, and emerging financial market…
Added 12 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- $220,000 to $250,000 CAD / year
- Full-time
…the firm's digital transformation strategy, bringing together business applications, data, AI, automation and digital client services to deliver measurable business…
Added 12 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
Provide technical and project leadership across solutions including central heating and cooling plants, HVAC systems, heat pumps and building electrification, building automation and…
Added 12 mins ago
P
Sales Engineer - Renewable Energy (Wind)
Progressive
Montreal, QC
- $113,000 to $127,000 USD / year
- Full-time
…technically sound, competitive solutions that help secure new business…
Added 12 mins ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 12 mins ago
FP
Chief of Staff (Operations Partner)
Fuse Power Management
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…built Novex Courier into a recognized Canadian green delivery business, and grew West Coast Sightseeing from $4 million to $28 million sales in ten…
Added 12 mins ago
Investment Associate (Contract position)
The Canada Life Assurance Company
Winnipeg, MB
Support business development by preparing second opinions on external portfolios and assisting with the prospecting and sales pipeline.
Added 12 mins ago
JA
Murex Consultant
Jay Analytix
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Java & Murex Developer who has worked hands-on inside the Murex platform (MX.3), not only on systems that feed trades into it. You will build and support Murex…
Added 12 mins ago
TS
Executive Coordinator
The Sutherland Group of Companies
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
The Executive Coordinator provides executive, administrative, project, and business support to the Vice President, Operations and senior leadership team. This role is responsible for…
Added 12 mins ago
PF
Service Desk Technician Level I
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Added 12 mins ago
PF
Quality Assurance Specialist (Distribution)
Pattison Food Group
Edmonton, AB · AB Field Office - Edmonton AB
- Full-time
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Added 12 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
Must be physically located in the Greater Toronto or Ottawa Area and able to work onsite in our Mississauga office according to business needs, typically twice per quarter.
Added 12 mins ago
Transportation and Economic Modelling Engineer
Government of Alberta
AB
Alberta Transportation and Economic Corridors (TEC) serve as a North American leader in transportation systems, contributing to Alberta’s prosperity through safe, innovative, and…

eTeam

Business System Analyst

Laval, QC, Canada

$38 to $42 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $38 to $42 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Experience: 4 years of analytical experience
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and technology tools to support a function through tactical execution of the department strategies through business applications. This position collaborates with local ERP system support to ensure system compliance and accuracy. Duties are varied and complex often-involving research, analysis, and solution development. Provides direction on issues in area of expertise and assists department leadership in setting strategic direction. The position will work closely with the customer service and commercial contract teams on identifying operational process improvement through EDI.

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

Read the full bilingual original

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Coordinates activities with local IT partners to ensure that system requirements are met.
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

L’analyste des systèmes d’affaires sera principalement responsable du soutien du système de planification des ressources de l’entreprise (ERP) pour l’équipe de soutien aux activités commerciales et des opérations de vente.

La personne titulaire du poste fournira des outils de gestion des données et des solutions technologiques afin de soutenir les activités du service et de contribuer à la mise en œuvre opérationnelle des stratégies du département au moyen d’applications d’affaires.

Elle collaborera avec l’équipe locale de soutien du système ERP afin d’assurer la conformité et l’exactitude du système.

Les responsabilités sont variées et complexes et nécessitent fréquemment des activités de recherche, d’analyse et d’élaboration de solutions.

La personne titulaire du poste fournira des orientations sur les questions relevant de son domaine d’expertise et aidera la direction du service à définir ses orientations stratégiques.

Elle travaillera en étroite collaboration avec les équipes du service à la clientèle et de gestion des contrats commerciaux afin de cerner les possibilités d’amélioration des processus opérationnels grâce à l’échange de données informatisé (EDI).

Vos responsabilités

Être responsable de l’amélioration continue du système ERP et contribuer à l’atteinte des objectifs de qualité par des actions quotidiennes.
Participer aux équipes de projets locaux liés au soutien des activités d’affaires.
Coordonner les activités avec les partenaires locaux des technologies de l’information (TI) afin de s’assurer que les exigences du système sont respectées.
Agir à titre d’expert fonctionnel du système ERP pour les processus assignés, en fournissant des connaissances approfondies et une expertise sur les processus et les fonctionnalités du système.
Développer des relations interfonctionnelles afin de favoriser des partenariats d’affaires efficaces, de faciliter le partage des connaissances et la circulation de l’information, et d’assurer la mise en œuvre des documents ou des plans.
Déterminer les méthodologies, les approches et les plans de travail dans son domaine d’expertise.
Collaborer étroitement avec les partenaires du service à la clientèle afin d’améliorer l’efficacité et la performance du service et de l’organisation en identifiant des possibilités d’optimisation des processus internes et externes.
Recueillir des données relatives aux contacts et aux interactions avec les clients internes et externes, puis utiliser ces données pour préparer des rapports et des analyses permettant d’évaluer l’efficacité des processus existants et de déterminer les améliorations possibles, tout en maintenant un équilibre entre l’expérience client et la maîtrise des coûts.
Soutenir l’équipe dans la résolution des questions ou des plaintes des clients internes et externes en faisant preuve de diplomatie et en proposant des solutions adaptées afin d’assurer leur satisfaction.
Surveiller les activités quotidiennes à l’aide d’indicateurs qualitatifs et quantitatifs couvrant tous les aspects des services fournis par les équipes du service à la clientèle et de gestion des contrats commerciaux, notamment l’expérience client interne et externe, l’exactitude, la rapidité et les autres indicateurs clés de performance (KPI).
Élaborer des stratégies visant à accroître l’utilisation du commerce électronique au Canada.
Sensibiliser, conseiller et accompagner les clients dans l’adoption des solutions de commerce électronique au Canada.
Coordonner et faciliter l’intégration des clients aux systèmes de commerce électronique au Canada.
Agir à titre d’ambassadeur et d’agent de liaison afin de favoriser l’élaboration de stratégies synergiques entre les membres du groupe au Canada.

Qualifications et compétences requises pour réussir

Détenir un baccalauréat. Une expérience professionnelle pertinente peut être considérée en remplacement du diplôme.
Posséder au moins quatre (4) années d’expérience en analyse.
Démontrer de solides connaissances techniques et une excellente maîtrise du système SAP.
Posséder une expérience en analyse de données.
Maîtriser les outils informatiques, notamment les fonctionnalités avancées de Microsoft Excel.
Posséder d’excellentes aptitudes en service à la clientèle, en relations interpersonnelles et en communication.
Avoir une expérience préalable en gestion de projets.
Démontrer un excellent esprit d’équipe et une capacité à collaborer efficacement.
Posséder de l’expérience en surveillance et en amélioration des processus, notamment dans le suivi des commandes.
Démontrer d’excellentes compétences en communication écrite et orale.
Mode de travail hybride : présence hebdomadaire obligatoire au siège social de Laval afin de collaborer avec l’équipe.

Autres compétences recherchées

Démontrer une excellente capacité à résoudre des problèmes, à exercer un jugement d’affaires éclairé et à communiquer clairement. Posséder un sens aigu de l’urgence et une forte orientation vers le service à la clientèle.
Être capable de gérer plusieurs projets simultanément, tout en portant une attention particulière aux détails et en proposant des solutions créatives aux défis rencontrés.
Faire preuve d’organisation, de rigueur, d’un grand souci du détail et de solides compétences en coordination, tout en étant capable de gérer l’ambiguïté dans un environnement en constante évolution.
Démontrer une solide expertise analytique, un bon sens des affaires et un engagement envers la résolution des défis opérationnels.
Être capable d’anticiper avec précision les conséquences futures des décisions et des actions actuelles.
Rechercher et exploiter les sources de données disponibles afin de prendre des décisions éclairées et d’optimiser les interactions ainsi que l’expérience client.
Identifier et réduire les activités qui entraînent un gaspillage de ressources.

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More about this job

Responsibilities

Support and continuously improve ERP processes for commercial support and sales operations, coordinating with local IT and serving as a subject matter expert. Analyze customer and operational data, monitor service KPIs, improve internal and external processes, resolve customer issues, and support e-commerce adoption in Canada.

Requirements

A bachelor’s degree is requested, though relevant experience may be considered instead, along with at least four years of analytical experience. Candidates should have strong SAP and technical knowledge, data analysis and advanced Excel skills, project management experience, process improvement experience, excellent customer service and communication abilities, and proficiency in both French and English.

Skills

ERP Systems
SAP
Data Analysis
Advanced Microsoft Excel
Business Systems Analysis
Process Improvement
Project Management
Customer Service
Electronic Data Interchange
E-Commerce
Order Monitoring
KPI Monitoring
Problem-Solving
Cross-Functional Collaboration
Business Communication
Data Management

Visa sponsorship

Not detected in the job text

Keywords

ERP
SAP
Business Systems Analysis
Data Management
Data Analysis
Microsoft Excel
Electronic Data Interchange
E-Commerce
Customer Service
Sales Operations
Commercial Contracts
Process Improvement
Project Management
Order Monitoring
KPI Monitoring
Customer Experience
Business Applications
Local IT Coordination
System Compliance
System Functionality
Operational Efficiency
Customer Support
Cost Containment
Cross-Functional Collaboration
Reporting
Quality Objectives
French
English

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