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Added 11 mins ago
WC
Service Desk Analyst (1 year term)
Western Canada Lottery Corporation (WCLC)
Winnipeg, MB
- Full-time
The Western Canada Lottery Corporation is looking for a Service Desk Analyst (1 year term) to join our IT Operations team. The Service Desk is our first point of contact when our teams need…
Added 26 mins ago
A
Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
Addepar is seeking a proactive, analytically minded Senior Finance Planning & System Analyst to drive the modernization, automation, and scalability of our global finance function. In this…
Added 26 mins ago
NF
Business System Analyst II, Claims Delivery
Northbridge Financial Corporation
Toronto, ON
- Full-time
The Business System Analyst is responsible for participating in systems process analysis, needs assessments, and preliminary cost/benefits analyses in order to align information technology…
Added 26 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Investment Banking, Research, Marketing & Corporate Access Technology team is looking for a Senior Business Systems Analyst. This role has a focus on delivering technology solutions for…
Added 26 mins ago
Application System Analyst ( 6 months contract )
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Edmonton, AB
…currently have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga,…
Added 26 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Databases, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 55 mins ago
A
Application Analyst
Amyantek
AB · Alberta, Canada
- Contract
Technology and Innovation (TI) now supports Oil sand Operations of Energy and Minerals. Technology and Innovations Ministry requires the services of an experienced C#, Visual Studio and…
Added 55 mins ago
Fraud Analyst
First West
Langley (District), BC · Langley, BC
Cross-Functional Collaboration: Collaborates with Fraud Investigations, AML, Technology, Operations, Product, Compliance, Risk Management, vendors, and other stakeholders to provide fraud…
Added 55 mins ago
Business Analyst
Government of Alberta
AB
If you are a passionate individual looking to make the next leap in your career path, we want to hear from you! The Information Technology and Operations Branch is looking for a Business…
Added 55 mins ago
M
RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
components in the acquisition of software, hardware, technology, systems and
Added 1 hour ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
We are seeking a highly skilled IT Operations Analyst III to join our dynamic IT Operations team. This role requires a proactive, detail-oriented individual with a strong background in…
Added 1 hour ago
I
Senior Business Analyst
Indidual
Toronto, ON
- Contract
AMANST Inc. is looking for Business Analyst - Senior for a contract opportunity with Central Agencies Cluster.
Added 1 hour ago
J(
Intermediate Application Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
Technology and Innovation (TI) now supports Oil sand Operations of Energy and Minerals. Technology and Innovations Ministry requires the services of an experienced C#, Visual Studio and…
Added 1 hour ago
CO
IT Application Analyst 3 - HCM Systems
City of Surrey
Surrey, BC
- $59.84 to $67.86 CAD / hour
- Full-time
…leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to…
Added 1 hour ago
S
Business Architect
SLMCON
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re on the lookout for a Business Analyst who thrives in fast-paced environments, loves working with people, and wants to help shape an amazing workplace where innovation, autonomy, and…
Added 1 hour ago
L
Business Process Analyst
Ledcor
Vancouver, BC
- Full-time
…business partners, this position helps ensure our construction technology and financial systems are working effectively, while identifying opportunities to improve how information flows…
Added 1 hour ago
FC
Application Analyst - Intermediate
Fille Consulting Inc.
AB · Edmonton, AB
- Contract
The System Analyst will be assigned requirements gathering & programming duties for application projects and enhancement tasks. The individual will also work closely with application…
Added 1 hour ago
HC
Healthtech Consultant - MEDITECH
Healthtech Consultants
Canada
- Full-time
The Healthtech Consultant provides consulting services to clients on MEDITECH-related projects in an analyst, project management, project leadership, or training capacity.
Added 1 hour ago
O
Business Analyst
OPTrust
Toronto, ON
- Full-time
Department: IT Security and Governance, Information Technology Operations and Security
Added 2 hours ago
NH
Healthtech Consultant - MEDITECH
Nordic Healthcare Group (NHG)
Toronto, ON · Office: Canada - Toronto
- Full-time
The Healthtech Consultant provides consulting services to clients on MEDITECH-related projects in an analyst, project management, project leadership, or training capacity.
Added 2 hours ago
CT
Senior Business Intelligence Analyst – Commercial Strategy
Consumer Tech
Vancouver, BC · Ottawa, ON · Montreal, QC
- Full-time
We are looking for a highly skilled and intellectually curious Senior Business Intelligence Analyst to completely modernize how we extract, automate, and present data. This role sits at the…
Added 3 hours ago
T
ERP Business Analyst Dynamics 365 F&O
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
…Finance & Operations, and we need a sharp, curious Business Analyst to help us get the most out of it. You’ll sit at the intersection of technology and every department in the business,…
Added 3 hours ago
MG
TMW SYSTEMS ANALYST & BUSINESS PROCESS SPECIALIST
Manitoulin Group of Companies
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Adhere strictly to Manitoulin Group of Companies' Information Security Management System (ISMS) policies and ISO 27001:2022 security controls.
Added 3 hours ago
CS
Senior Financial Systems Analyst
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Provide senior-level support to Finance users, troubleshoot system issues, and coordinate resolution with IT and external technology partners where required.
Added 3 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…discovery team, they collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated, scalable solutions.…

eTeam

Business System Analyst

Laval, QC, Canada

$38 to $42 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $38 to $42 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Experience: 4 years of analytical experience
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and technology tools to support a function through tactical execution of the department strategies through business applications. This position collaborates with local ERP system support to ensure system compliance and accuracy. Duties are varied and complex often-involving research, analysis, and solution development. Provides direction on issues in area of expertise and assists department leadership in setting strategic direction. The position will work closely with the customer service and commercial contract teams on identifying operational process improvement through EDI.

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

Read the full bilingual original

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Coordinates activities with local IT partners to ensure that system requirements are met.
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

L’analyste des systèmes d’affaires sera principalement responsable du soutien du système de planification des ressources de l’entreprise (ERP) pour l’équipe de soutien aux activités commerciales et des opérations de vente.

La personne titulaire du poste fournira des outils de gestion des données et des solutions technologiques afin de soutenir les activités du service et de contribuer à la mise en œuvre opérationnelle des stratégies du département au moyen d’applications d’affaires.

Elle collaborera avec l’équipe locale de soutien du système ERP afin d’assurer la conformité et l’exactitude du système.

Les responsabilités sont variées et complexes et nécessitent fréquemment des activités de recherche, d’analyse et d’élaboration de solutions.

La personne titulaire du poste fournira des orientations sur les questions relevant de son domaine d’expertise et aidera la direction du service à définir ses orientations stratégiques.

Elle travaillera en étroite collaboration avec les équipes du service à la clientèle et de gestion des contrats commerciaux afin de cerner les possibilités d’amélioration des processus opérationnels grâce à l’échange de données informatisé (EDI).

Vos responsabilités

Être responsable de l’amélioration continue du système ERP et contribuer à l’atteinte des objectifs de qualité par des actions quotidiennes.
Participer aux équipes de projets locaux liés au soutien des activités d’affaires.
Coordonner les activités avec les partenaires locaux des technologies de l’information (TI) afin de s’assurer que les exigences du système sont respectées.
Agir à titre d’expert fonctionnel du système ERP pour les processus assignés, en fournissant des connaissances approfondies et une expertise sur les processus et les fonctionnalités du système.
Développer des relations interfonctionnelles afin de favoriser des partenariats d’affaires efficaces, de faciliter le partage des connaissances et la circulation de l’information, et d’assurer la mise en œuvre des documents ou des plans.
Déterminer les méthodologies, les approches et les plans de travail dans son domaine d’expertise.
Collaborer étroitement avec les partenaires du service à la clientèle afin d’améliorer l’efficacité et la performance du service et de l’organisation en identifiant des possibilités d’optimisation des processus internes et externes.
Recueillir des données relatives aux contacts et aux interactions avec les clients internes et externes, puis utiliser ces données pour préparer des rapports et des analyses permettant d’évaluer l’efficacité des processus existants et de déterminer les améliorations possibles, tout en maintenant un équilibre entre l’expérience client et la maîtrise des coûts.
Soutenir l’équipe dans la résolution des questions ou des plaintes des clients internes et externes en faisant preuve de diplomatie et en proposant des solutions adaptées afin d’assurer leur satisfaction.
Surveiller les activités quotidiennes à l’aide d’indicateurs qualitatifs et quantitatifs couvrant tous les aspects des services fournis par les équipes du service à la clientèle et de gestion des contrats commerciaux, notamment l’expérience client interne et externe, l’exactitude, la rapidité et les autres indicateurs clés de performance (KPI).
Élaborer des stratégies visant à accroître l’utilisation du commerce électronique au Canada.
Sensibiliser, conseiller et accompagner les clients dans l’adoption des solutions de commerce électronique au Canada.
Coordonner et faciliter l’intégration des clients aux systèmes de commerce électronique au Canada.
Agir à titre d’ambassadeur et d’agent de liaison afin de favoriser l’élaboration de stratégies synergiques entre les membres du groupe au Canada.

Qualifications et compétences requises pour réussir

Détenir un baccalauréat. Une expérience professionnelle pertinente peut être considérée en remplacement du diplôme.
Posséder au moins quatre (4) années d’expérience en analyse.
Démontrer de solides connaissances techniques et une excellente maîtrise du système SAP.
Posséder une expérience en analyse de données.
Maîtriser les outils informatiques, notamment les fonctionnalités avancées de Microsoft Excel.
Posséder d’excellentes aptitudes en service à la clientèle, en relations interpersonnelles et en communication.
Avoir une expérience préalable en gestion de projets.
Démontrer un excellent esprit d’équipe et une capacité à collaborer efficacement.
Posséder de l’expérience en surveillance et en amélioration des processus, notamment dans le suivi des commandes.
Démontrer d’excellentes compétences en communication écrite et orale.
Mode de travail hybride : présence hebdomadaire obligatoire au siège social de Laval afin de collaborer avec l’équipe.

Autres compétences recherchées

Démontrer une excellente capacité à résoudre des problèmes, à exercer un jugement d’affaires éclairé et à communiquer clairement. Posséder un sens aigu de l’urgence et une forte orientation vers le service à la clientèle.
Être capable de gérer plusieurs projets simultanément, tout en portant une attention particulière aux détails et en proposant des solutions créatives aux défis rencontrés.
Faire preuve d’organisation, de rigueur, d’un grand souci du détail et de solides compétences en coordination, tout en étant capable de gérer l’ambiguïté dans un environnement en constante évolution.
Démontrer une solide expertise analytique, un bon sens des affaires et un engagement envers la résolution des défis opérationnels.
Être capable d’anticiper avec précision les conséquences futures des décisions et des actions actuelles.
Rechercher et exploiter les sources de données disponibles afin de prendre des décisions éclairées et d’optimiser les interactions ainsi que l’expérience client.
Identifier et réduire les activités qui entraînent un gaspillage de ressources.

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More about this job

Responsibilities

Support and continuously improve ERP processes for commercial support and sales operations, coordinating with local IT and serving as a subject matter expert. Analyze customer and operational data, monitor service KPIs, improve internal and external processes, resolve customer issues, and support e-commerce adoption in Canada.

Requirements

A bachelor’s degree is requested, though relevant experience may be considered instead, along with at least four years of analytical experience. Candidates should have strong SAP and technical knowledge, data analysis and advanced Excel skills, project management experience, process improvement experience, excellent customer service and communication abilities, and proficiency in both French and English.

Skills

ERP Systems
SAP
Data Analysis
Advanced Microsoft Excel
Business Systems Analysis
Process Improvement
Project Management
Customer Service
Electronic Data Interchange
E-Commerce
Order Monitoring
KPI Monitoring
Problem-Solving
Cross-Functional Collaboration
Business Communication
Data Management

Visa sponsorship

Not detected in the job text

Keywords

ERP
SAP
Business Systems Analysis
Data Management
Data Analysis
Microsoft Excel
Electronic Data Interchange
E-Commerce
Customer Service
Sales Operations
Commercial Contracts
Process Improvement
Project Management
Order Monitoring
KPI Monitoring
Customer Experience
Business Applications
Local IT Coordination
System Compliance
System Functionality
Operational Efficiency
Customer Support
Cost Containment
Cross-Functional Collaboration
Reporting
Quality Objectives
French
English

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