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Added 11 mins ago
WC
Service Desk Analyst (1 year term)
Western Canada Lottery Corporation (WCLC)
Winnipeg, MB
- Full-time
The Western Canada Lottery Corporation is looking for a Service Desk Analyst (1 year term) to join our IT Operations team. The Service Desk is our first point of contact when our teams need…
Added 11 mins ago
TA
Revenue Management Analyst
Transat AT
Montreal, QC
- Full-time
Work closely with the Pricing Analyst to ensure consistency and alignment of implemented actions.
Added 11 mins ago
W
Senior Analyst, Specialty Compliance and Ethics
Walmart
Mississauga, ON
- Full-time
Support approval decisions by identifying required risk mitigations, usage conditions, monitoring requirements, or escalation for higher-risk initiatives.
Added 11 mins ago
Alternatives, Operational Due Diligence Analyst - Assistant Vice President
iCapital
Toronto, ON
Engage in ad-hoc projects to support the Alternatives platform.
Added 26 mins ago
CC
AI & Workflow Automation Analyst
Cactus Club Cafe
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
Added 26 mins ago
AJ
.NET Developer Intermediate (C#, Visual Studio MS-SQL Server) - Hybrid
ALL JANS
AB · Alberta, Canada
- Contract
…a system development process as well as provide application support, maintenance and enhancements. A System Analyst applies a broad knowledge of various technical areas to foresee and…
Added 26 mins ago
A
Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
Addepar is seeking a proactive, analytically minded Senior Finance Planning & System Analyst to drive the modernization, automation, and scalability of our global finance function. In this…
Added 26 mins ago
K
Gas Management Services (GMS) Analyst
Kelly
ON · Chatham-Kent, ON
- Contract
As a GMS Analyst, you will play a key role in ensuring the safe, reliable, and accurate movement of natural gas across pipelines and storage facilities. You'll gain valuable exposure to the…
Added 26 mins ago
AT
Revenue Management Analyst
Air Transat
Montreal, QC
- Full-time
Work closely with the Pricing Analyst to ensure consistency and alignment of implemented actions.
Added 26 mins ago
R
Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
…stay grounded in well-governed data. You'll also act as L2 support for data incidents within your domains, diagnosing whether the root cause lies in source data, transformation logic,…
Added 27 mins ago
NF
Business System Analyst II, Claims Delivery
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Business System Analyst
Added 27 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 27 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Investment Banking, Research, Marketing & Corporate Access Technology team is looking for a Senior Business Systems Analyst. This role has a focus on delivering technology solutions for…
Added 27 mins ago
Application System Analyst ( 6 months contract )
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Edmonton, AB
…have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON,…
Added 27 mins ago
Security Analyst (Future Opportunities)
Mariner
NB
We are seeking an experienced Security Analyst to support security operations, implement security controls and respond to security incidents. You will perform hands-on security analysis,…
Added 27 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Databases, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 27 mins ago
Security Analyst (Future Opportunities)
Mariner
NB · NL · NS · PE
We are seeking an experienced Security Analyst to support security operations, implement security controls and respond to security incidents. You will perform hands-on security analysis,…
Added 27 mins ago
EC
Investment Analyst
Ellement Consulting Group
Winnipeg, MB
- Full-time
We are seeking a detail-oriented and analytical Investment Analyst to join our team. The ideal candidate will play a key role in supporting the actuarial, investment, and analytical…
Added 41 mins ago
ME
Marketing Analyst
Maratek Environmental Inc.
Caledon, ON
- Full-time
…and distillation equipment, looking to hire one (1) Marketing Analyst on a 6-month contract (with possibility of extension) to cover a maternity leave. You will support sales and marketing…
Added 41 mins ago
M
Business Intelligence Senior Analyst
Manulife
Toronto, ON
- Full-time
At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive…
Added 41 mins ago
LC
Senior Manager, Financial Reporting_FT-Perm
LOFT Community Services
Toronto, ON
- $100,341 to $131,708 CAD / year
- Full-time
LOFT’s Finance Department provides financial leadership, stewardship, and services that support the organization’s strategy and long-term sustainability. The department oversees day-to-day…
Added 41 mins ago
MS
Student - Corporate Business Transformation
MDA Space
Brampton, ON
- Full-time
MDA Space is looking to fill a student position as a Business Analyst to support the Corporate Business Transformation function. The analyst will work directly with Business Transformation…
Added 55 mins ago
HP
Application Support Analyst
Helical Pile Solutions Ltd.
Calgary, AB
- Full-time
We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team…
Added 56 mins ago
A
Application Analyst
Amyantek
AB · Alberta, Canada
- Contract
…a system development process as well as provide application support, maintenance and enhancements. A System Analyst applies a broad knowledge of various technical areas to foresee and…
Added 56 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
This position plays an important role in ensuring the efficient receipt, distribution, purchasing, and inventory management of supplies that support the delivery of exceptional patient care.

eTeam

Business System Analyst

Laval, QC, Canada

$38 to $42 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $38 to $42 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Experience: 4 years of analytical experience
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and technology tools to support a function through tactical execution of the department strategies through business applications. This position collaborates with local ERP system support to ensure system compliance and accuracy. Duties are varied and complex often-involving research, analysis, and solution development. Provides direction on issues in area of expertise and assists department leadership in setting strategic direction. The position will work closely with the customer service and commercial contract teams on identifying operational process improvement through EDI.

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

Read the full bilingual original

Job Title: Business Systems Analyst

Location: Laval, QC H7V 4A2

Duration: 12 Months

What you’ll do

Responsible for continuously improving the ERP system and achieving quality objectives through daily actions.
Participates in local project teams that relate to business support
Coordinates activities with local IT partners to ensure that system requirements are met.
Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment.
Determine methodology, approach, and work plan within the area of expertise.
Work closely with the Customer Service Partners to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal/external processes.
Gather data related to internal/external customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved (balancing customer experience and cost containment).
Support the team in resolving internal/external customer’s questions or complaints by acting with diplomacy and ensuring the customer is satisfied, by identifying a solution to the customer’s query.
Monitor the day-to-day operations through qualitative and quantitative measures looking all aspects of service provided by the customer care and commercial contract teams (internal/external customer experience, accuracy, speed, other relevant KPIs)
Develop strategies to grow eCommerce utilization - Canada
Customer education, influencing, consulting on eCommerce - Canada
Coordinate/facilitate eCommerce on-boarding in the systems - Canada
Act as an ambassador and liaison so that the members of the chapter establish synergistic strategies – Canada.

What you’ll need to be successful

Bachelor’s Degree, experience may be considered in lieu of degree
4 years of analytical experience
Strong technical and SAP System knowledge
Data Analysis Experience
Comprehensive computer skills including advanced MS Excel utilization
Excellent customer service, interpersonal, and communication skills
Previous project management experience
Teamwork & collaboration
Process Monitoring (order monitoring) & Improvement
Excellent written and verbal communication skills.
Hybrid mode: Mandatory weekly presence at the Laval head office to collaborate with the team.

Other Competencies

Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly. Must possess a strong sense of urgency and focus on Customer Service
While working on multiple projects at a time, be able to focus on the details while finding creative ways to solve challenges.
Organized, detail-oriented, strong coordination skills and able to deal with ambiguity in a constantly evolving environment.
Demonstrated analytical expertise, business acumen and dedicated to solving business challenges.
Accurately anticipates future consequences to current action.
Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
Reduces activities that waste resources.

Note: This is an onsite role and candidate will work at the Laval office 5 days every week.

The role requires a candidate who is proficient in French and English language.

Analyste des systèmes d’affaires

Description du poste

L’analyste des systèmes d’affaires sera principalement responsable du soutien du système de planification des ressources de l’entreprise (ERP) pour l’équipe de soutien aux activités commerciales et des opérations de vente.

La personne titulaire du poste fournira des outils de gestion des données et des solutions technologiques afin de soutenir les activités du service et de contribuer à la mise en œuvre opérationnelle des stratégies du département au moyen d’applications d’affaires.

Elle collaborera avec l’équipe locale de soutien du système ERP afin d’assurer la conformité et l’exactitude du système.

Les responsabilités sont variées et complexes et nécessitent fréquemment des activités de recherche, d’analyse et d’élaboration de solutions.

La personne titulaire du poste fournira des orientations sur les questions relevant de son domaine d’expertise et aidera la direction du service à définir ses orientations stratégiques.

Elle travaillera en étroite collaboration avec les équipes du service à la clientèle et de gestion des contrats commerciaux afin de cerner les possibilités d’amélioration des processus opérationnels grâce à l’échange de données informatisé (EDI).

Vos responsabilités

Être responsable de l’amélioration continue du système ERP et contribuer à l’atteinte des objectifs de qualité par des actions quotidiennes.
Participer aux équipes de projets locaux liés au soutien des activités d’affaires.
Coordonner les activités avec les partenaires locaux des technologies de l’information (TI) afin de s’assurer que les exigences du système sont respectées.
Agir à titre d’expert fonctionnel du système ERP pour les processus assignés, en fournissant des connaissances approfondies et une expertise sur les processus et les fonctionnalités du système.
Développer des relations interfonctionnelles afin de favoriser des partenariats d’affaires efficaces, de faciliter le partage des connaissances et la circulation de l’information, et d’assurer la mise en œuvre des documents ou des plans.
Déterminer les méthodologies, les approches et les plans de travail dans son domaine d’expertise.
Collaborer étroitement avec les partenaires du service à la clientèle afin d’améliorer l’efficacité et la performance du service et de l’organisation en identifiant des possibilités d’optimisation des processus internes et externes.
Recueillir des données relatives aux contacts et aux interactions avec les clients internes et externes, puis utiliser ces données pour préparer des rapports et des analyses permettant d’évaluer l’efficacité des processus existants et de déterminer les améliorations possibles, tout en maintenant un équilibre entre l’expérience client et la maîtrise des coûts.
Soutenir l’équipe dans la résolution des questions ou des plaintes des clients internes et externes en faisant preuve de diplomatie et en proposant des solutions adaptées afin d’assurer leur satisfaction.
Surveiller les activités quotidiennes à l’aide d’indicateurs qualitatifs et quantitatifs couvrant tous les aspects des services fournis par les équipes du service à la clientèle et de gestion des contrats commerciaux, notamment l’expérience client interne et externe, l’exactitude, la rapidité et les autres indicateurs clés de performance (KPI).
Élaborer des stratégies visant à accroître l’utilisation du commerce électronique au Canada.
Sensibiliser, conseiller et accompagner les clients dans l’adoption des solutions de commerce électronique au Canada.
Coordonner et faciliter l’intégration des clients aux systèmes de commerce électronique au Canada.
Agir à titre d’ambassadeur et d’agent de liaison afin de favoriser l’élaboration de stratégies synergiques entre les membres du groupe au Canada.

Qualifications et compétences requises pour réussir

Détenir un baccalauréat. Une expérience professionnelle pertinente peut être considérée en remplacement du diplôme.
Posséder au moins quatre (4) années d’expérience en analyse.
Démontrer de solides connaissances techniques et une excellente maîtrise du système SAP.
Posséder une expérience en analyse de données.
Maîtriser les outils informatiques, notamment les fonctionnalités avancées de Microsoft Excel.
Posséder d’excellentes aptitudes en service à la clientèle, en relations interpersonnelles et en communication.
Avoir une expérience préalable en gestion de projets.
Démontrer un excellent esprit d’équipe et une capacité à collaborer efficacement.
Posséder de l’expérience en surveillance et en amélioration des processus, notamment dans le suivi des commandes.
Démontrer d’excellentes compétences en communication écrite et orale.
Mode de travail hybride : présence hebdomadaire obligatoire au siège social de Laval afin de collaborer avec l’équipe.

Autres compétences recherchées

Démontrer une excellente capacité à résoudre des problèmes, à exercer un jugement d’affaires éclairé et à communiquer clairement. Posséder un sens aigu de l’urgence et une forte orientation vers le service à la clientèle.
Être capable de gérer plusieurs projets simultanément, tout en portant une attention particulière aux détails et en proposant des solutions créatives aux défis rencontrés.
Faire preuve d’organisation, de rigueur, d’un grand souci du détail et de solides compétences en coordination, tout en étant capable de gérer l’ambiguïté dans un environnement en constante évolution.
Démontrer une solide expertise analytique, un bon sens des affaires et un engagement envers la résolution des défis opérationnels.
Être capable d’anticiper avec précision les conséquences futures des décisions et des actions actuelles.
Rechercher et exploiter les sources de données disponibles afin de prendre des décisions éclairées et d’optimiser les interactions ainsi que l’expérience client.
Identifier et réduire les activités qui entraînent un gaspillage de ressources.

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More about this job

Responsibilities

Support and continuously improve ERP processes for commercial support and sales operations, coordinating with local IT and serving as a subject matter expert. Analyze customer and operational data, monitor service KPIs, improve internal and external processes, resolve customer issues, and support e-commerce adoption in Canada.

Requirements

A bachelor’s degree is requested, though relevant experience may be considered instead, along with at least four years of analytical experience. Candidates should have strong SAP and technical knowledge, data analysis and advanced Excel skills, project management experience, process improvement experience, excellent customer service and communication abilities, and proficiency in both French and English.

Skills

ERP Systems
SAP
Data Analysis
Advanced Microsoft Excel
Business Systems Analysis
Process Improvement
Project Management
Customer Service
Electronic Data Interchange
E-Commerce
Order Monitoring
KPI Monitoring
Problem-Solving
Cross-Functional Collaboration
Business Communication
Data Management

Visa sponsorship

Not detected in the job text

Keywords

ERP
SAP
Business Systems Analysis
Data Management
Data Analysis
Microsoft Excel
Electronic Data Interchange
E-Commerce
Customer Service
Sales Operations
Commercial Contracts
Process Improvement
Project Management
Order Monitoring
KPI Monitoring
Customer Experience
Business Applications
Local IT Coordination
System Compliance
System Functionality
Operational Efficiency
Customer Support
Cost Containment
Cross-Functional Collaboration
Reporting
Quality Objectives
French
English

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