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eTeam

Clearing & Payment middle office

Montreal, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 25, 2026
Experience: 2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Operations Analyst/Clearing & Payment middle office
Duration: 06 month
Location: Montreal, QC

The position at a glance

The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.

Its core responsibilities are as follows:

Investigate issues and problems related to payments.
Proactive monitoring and support to US dollar clearing client base.
Credit, funding and transaction limit management and oversight.
Managing Client’s reporting and analytics.
Act as liaison between the back office and client/front office as applicable.

In detail

Contract Duration is contingent upon business needs with a maximum of 6 months with the possibility of extension.

This position operates on a shift-based schedule. Final working hours are contingent upon the specific shift for which the successful candidate is selected.

Shifts include:

Overnight Shift: 09:30 PM to 05:30 AM or 10:30 PM to 06:30 AM
Mid-Day Shift: 06:00 AM to 02:00 PM
Closing Shift: 10:30 AM to 06:30 PM

The team members are responsible for the following activities:

Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
Support the overall day to day business relationships of Network USD and CAD Network Clearing Clients at an account level.
Coordinate with various stakeholders in the business as required.
Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
Drive customer satisfaction by w orking closely with our clients to improve the service provided to them.
Escalate service level inquiries as appropriate.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
Make recommendations for procedural changes where deemed necessary.
Analyze various control reports and make recommendations for efficiency gains
Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work closely with the development teams to create and implement suite of quality Management reporting.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
Investigate issues, determining root causes and obtaining resolution.
Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
Make direct contribution to operational permanent control framework.

Work conditions: This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday.

The strengths and skills that will help you succeed

Knowledge of the English is required.
2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
Highly effective communicator, written and oral, with good interpersonal skills.
Excellent attention to detail and accuracy.
The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
Knowledgeable of Data/Report analysis.
Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
Ability to work in a highly autonomous team environment with minimal supervision.
Strong:

Organizationskills
AnalyticalSkills
Critical thinking
Customer service skills
Resourcefulness and creativity

Apply About employer

More about this job

Responsibilities

Support USD and CAD clearing clients by monitoring payment activity, resolving operational issues, coordinating with internal stakeholders, and managing client-level risk, funding, limits, and reporting. Analyze operational and client data, monitor service levels and controls, and recommend process improvements that enhance efficiency and customer experience.

Requirements

Requires 2 to 4 years of banking experience, preferably in correspondent banking, payment operations, or cash management at a major bank active in USD clearing. Candidates should know wire transfers, SWIFT, clearing systems, and funds transfer rules, and have strong analytical, communication, customer service, and Microsoft Office skills.

Skills

Payment Operations
Correspondent Banking
USD Clearing
CAD Clearing
International Wire Transfers
SWIFT
Local Clearing Systems
Funds Transfer Operations
Risk Management
Credit and Funding Management
Data Analysis
Analytical Reporting
Microsoft Excel
Customer Service
Critical Thinking
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

USD Clearing
CAD Clearing
Correspondent Banking
Payment Operations
Cash Management
Client Support Services
Network Clearing North America
International Wire Transfers
SWIFT
Local Clearing Systems
Funds Transfer Operations
Credit Management
Funding Management
Transaction Limits
Risk Management
Client Reporting
Data Analysis
Analytics
Dashboards
Key Performance Indicators
Service-Level Agreements
Straight-Through Processing
Operational Controls
Root Cause Analysis
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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