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Added 13 mins ago
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Analyst supports the delivery and continuous enhancement of products and capabilities within Global Capital Markets. Working under the direction of an Associate Product Manager, the…
Added 13 mins ago
Service Management Analyst
Hydro One Networks Inc
ON · Rexdale, ON
Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and…
Added 27 mins ago
R
Credit Risk Analyst
Relay
Toronto, ON
- Full-time
Own charge card escalations. Be the expert Customer Experience escalates to for documentation requests, decline reasons and credit questions they can't resolve.
Added 27 mins ago
KI
Transportation and Logistics Performance Analyst
Kruger Inc.
Montreal, QC
- Full-time
Act as an innovation partner by recommending solutions that improve performance, data quality and customer experience.
Added 28 mins ago
AE
Dir-Assistant, Strategic Planning
American Express
Toronto, ON
- Full-time
…Canada Leadership Team and leads a Manager Assistant and an Analyst. The role offers broad executive exposure across strategy, communications, talent management and cross-functional…
Added 43 mins ago
FN
Senior Analyst, Commercial Financing
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Senior Analyst, Commercial Financing!
Added 43 mins ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
…pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the…
Added 43 mins ago
IC
Bilingual Business Systems Analyst
Infotek Consulting Inc.
Laval, QC
- Contract
We are looking for a French Bilingual Business Systems Analyst for a 1 year contract with high possibility of extension. Role is fully on site in Laval.
Added 43 mins ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 43 mins ago
GT
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 44 mins ago
R
Senior Technical Systems Analyst
RBC
Toronto, ON
- Full-time
The Senior Technical Systems Analyst will be joining the Data Delivery Middleware team. This is a developer role that will be responsible for code development, testing and support for…
Added 58 mins ago
E
Consultant Advisor I_CAN
eTeam
Montreal, QC
- $56 to $61.83 CAD / hour
- Contract
Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation
Added 58 mins ago
T
Wealth Operations Analyst I
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 59 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 59 mins ago
CT
Senior Analyst, Integration & Strategy Enablement
Canadian Tire Corporation
Toronto, ON · Oakville, ON
- Full-time
The Senior Analyst, Integration & Strategy Enablement will support the execution of strategic initiatives that strengthen integration between Canadian Tire Bank and Canadian Tire…
Added 59 mins ago
B
Technical Service Analyst
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
The Technical Service Analyst will coordinate all customer technical support requests for MHLH fleet of aircraft.
Added 59 mins ago
B
Technical Service Analyst
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
The Technical Service Analyst will coordinate all customer technical support requests for MHLH fleet of aircraft.
Added 1 hour ago
IG
Senior Product Owner
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Former Business Analyst (BA): Previous BA experience aids in understanding business processes and stakeholder communication.
Added 1 hour ago
Digital Analyst
Hydro One Networks Inc
Toronto, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 1 hour ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
College diploma or university degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will also be considered.
Added 1 hour ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
College diploma or university degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will also be considered.
Added 1 hour ago
Sr. ERM Analyst
Sagen
Oakville, ON
Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our…
Added 1 hour ago
ZI
Senior Manager, Financial Planning and Analysis
ZenaTech Inc.
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
…manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying…
Added 1 hour ago
NF
Broker Bill Analyst (12-Month Contract)
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Broker Bill Analyst
Added 2 hours ago
IG
Senior Business Analyst, Credit Card Analytics & Insights
Insight Global
Toronto, ON
- $54.29 to $59.38 CAD / hour
- Contract
We’re looking for a Senior Business Analyst with 8+ years of experience to join a high-performing Credit Card Analytics team supporting product and portfolio initiatives.

eTeam

Consultant Advisor I_CAN

Montreal, QC, Canada

$56 to $61.83 CAD / hour · Contract

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Job details

Pay: $56 to $61.83 CAD / hour
Job type: Contract
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation
Location: Montreal, QC - Hybrid
Duration: 12 months

Job Description:

Great opportunity to work for a global mining company who works to leave a lasting, positive legacy.
Play a key role in driving the digital transformation within Procurement
Bilingual - English & French.

About the Role:

As an Analyst, Procurement Digital Applications Support, you will provide Level 2 functional and technical support for digital procurement solutions, with primary responsibility for eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass.
You will diagnose incidents, resolve application and data issues, coordinate technical fixes across internal and external technology teams, support change releases and continuous improvement.
The role works closely with Procurement, business users, platform owners, SAP support teams and external partners to maintain reliable services and a consistent user experience.

Key Responsibilities:

Own and progress Level 2 incidents, service requests and problem records through the enterprise IT service-management process, meeting agreed priorities, service levels and escalation requirements.
Triage issues by reproducing faults, analysing application behaviour, validating configuration and master data, reviewing interfaces and logs, and documenting clear root-cause findings.
Coordinate process improvement and solution enablement projects in alignment with standard protocol and frameworks
Support testing and release activities by preparing test scenarios, executing functional and regression testing, recording evidence, managing defects and validating production outcomes.
Maintain support documentation, knowledge articles, known-error records, troubleshooting guides and standard operating procedures.
Monitor recurring incidents and service trends, identify systemic causes, and recommend configuration, process, data or training improvements.
Work within security, change, release, data-privacy and segregation-of-duties controls, ensuring production changes are authorised and traceable.

Platform-Specific Accountabilities:
eCatalogues

Plan and coordinate supplier enablement projects from initial assessment through discovery, configuration, test to go-live and transition to operational support.
Assess supplier capabilities and business needs and support selection of the appropriate enablement channel, including hosted catalogue, punchout/OCI, external marketplace or other integration.
Gather, document and validate technical and business requirements for catalogue content, connectivity, purchasing processes, security, data and integration.
Coordinate activities across suppliers, Procurement, ERP master-data, external technology partners escalating risks and dependencies where required.
Manage and validate catalogue content, including UNSPSC classification, pricing, units of measure, availability, images and overall data quality.
Support end-to-end connectivity, catalogue search, cart return and purchase-requisition testing, recording evidence and coordinating resolution of identified defects.
Support defect management, cutover, go-live and hypercare, maintaining clear ownership and communication until the service is stable.
Maintain project plans, risks, dependencies, status reporting, technical and support documentation, and complete handover to operational support teams.
Track adoption, transaction success and content quality after go-live, identifying and coordinating corrective actions and continuous-improvement opportunities.

SAP Ariba Sourcing and Contracts

Support sourcing and contract-based user queries and adhoc technical support request.
Support contract workspaces, templates, clauses, document assembly, tasks, approvals, amendments, expiries, metadata and access controls.
Investigate user provisioning, role, group, permission, notification and workflow issues, escalating configuration defects where required.

SAP Fieldglass

Monitor interface health for contingent workforce and services procurement transactions from requisition or statement of work through approval, time, expense and invoicing.
Investigate worker onboarding, supplier access, rate, cost object, approval, time sheet, tax, invoice and integration exceptions.
Coordinate issue resolution with business process owners, managed-service providers, suppliers, identity teams and SAP Fieldglass support.

What you will bring:
Practical experience supporting enterprise procurement applications in a production environment, preferably SAP Ariba, SAP Fieldglass, SAP ERP and supplier catalogue solutions.

Working knowledge of procurement processes across source-to-contract, procure-to-pay, contingent workforce and services procurement.
Demonstrated capability in incident triage, structured troubleshooting, root-cause analysis, defect management and service restoration.
Ability to interpret application configuration, workflow, user-access, master-data and integration issues and translate findings for technical and business audiences.
Experience using IT service-management and delivery tools such as ServiceNow, Azure DevOps, Jira, SAP Cloud ALM, Fiori or equivalent.
Experience preparing and executing functional, integration, regression and user-acceptance tests, with clear evidence and traceability.
Strong stakeholder communication, vendor coordination and knowledge-management skills, with a customer-focused and accountable approach.

To be successfully considered for this role, you will have:Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Business, Supply Chain, Procurement or a related discipline, or equivalent relevant experience.
Relevant experience in application support, procurement systems, business analysis, systems administration or digital product operations.
ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP procurement or ServiceNow certification is desirable.
Experience supporting SAP ECC or SAP S/4HANA procurement integration, identity and access management, supplier enablement, APIs, middleware or SAP Business Network is desirable.

Desirable Attributes:

Experience in agile and hybrid project delivery methodologies.
Familiarity with enterprise architecture and digital transformation frameworks.
Ability to manage multiple small projects simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Strong verbal/written communication skills
Multitasking, self-starter and team player with a positive attitude.

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More about this job

Responsibilities

Provide Level 2 functional and technical support for procurement applications, including eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass; investigate incidents, resolve application and data issues, and coordinate fixes. Support supplier enablement, testing and releases, maintain support documentation, and identify service and process improvements while coordinating with business users, technology teams, suppliers, and vendors.

Requirements

Relevant experience supporting enterprise applications, preferably procurement platforms such as SAP Ariba, SAP Fieldglass, SAP ERP, and supplier catalogue solutions, along with knowledge of procurement processes and structured incident resolution. A bachelor’s degree or equivalent relevant experience is requested; testing, service-management tools, stakeholder coordination, and relevant ITIL or SAP certifications are advantageous.

Skills

SAP Ariba
SAP Fieldglass
Incident Management
Root-Cause Analysis
Troubleshooting
Supplier Enablement
Catalogue Management
Integration Testing
Regression Testing
User-Acceptance Testing
ServiceNow
Azure DevOps
Jira
Stakeholder Communication
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

SAP Ariba
SAP Fieldglass
SAP ERP
SAP ECC
SAP S/4HANA
SAP Business Network
eCatalogues
Procurement
Source-To-Contract
Procure-To-Pay
Supplier Enablement
ServiceNow
Azure DevOps
Jira
SAP Cloud ALM
Fiori
ITIL Foundation
Incident Management
Root-Cause Analysis
Defect Management
Functional Testing
Integration Testing
Regression Testing
User-Acceptance Testing
Identity And Access Management
APIs
Middleware
Agile Delivery
Hybrid Project Delivery
UNSPSC

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