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Added 14 mins ago
IF
Manager, Service Delivery – Western Region
Intact FC
Calgary, AB
- Full-time
As Manager, Service Delivery – Western Region, you will play a pivotal role in shaping the future of regional workplace technology services. You will lead a talented multidisciplinary team…
Added 14 mins ago
H
Security Engineer - Android & Linux
HP
Vancouver, BC
- Full-time
…timely and effective solutions. The role creates and updates technical documentation, including design specifications, code comments, and user guides. The role stays up-to-date with…
Added 14 mins ago
H
Android & Linux Software Engineer
HP
Vancouver, BC
- Full-time
…design. These solutions must perform reliably in demanding customer environments, including highly secured enterprise networks, web proxies, time synchronization (NTP), address management…
Added 14 mins ago
CO
Parks & Recreation Maintenance Worker
City of New Westminster
New Westminster, BC · Queen's Park Arena, British Columbia
- Full-time
Strong customer service skills and the ability to deal with the public in a courteous and helpful manner.
Added 14 mins ago
4A
Used Car Salesperson - Pembroke Honda
401 Auto
Pembroke, ON
- Full-time
Sales Process, Customer service and lead management training
Added 14 mins ago
IT Specialist / Spécialiste en informatique
Citylogix
Montreal, QC
Provide day-to-day technical support across hardware, software, and network systems, ensuring timely resolution of issues
Added 14 mins ago
Principal Software Development Engineer
Zscaler
Burnaby, BC
…solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through…
Added 14 mins ago
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Bid & Pricing Manager
Fortinet
Toronto, ON
- Full-time
…This involves close collaboration and interactions with Sales, Technical teams, Support & Services teams, InfoSec, Finance, Legal, Supply Chain, Product, and any other required…
Added 14 mins ago
GT
IBMi Application Developer
Giant Tiger
Ottawa, ON
- Full-time
Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and business audiences.
Added 14 mins ago
Senior Financial Advisor - Huron Street & Highbury Avenue, London, Ontario
Scotiabank
London, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 14 mins ago
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 14 mins ago
E
Gas Measurement Billing Clerk
Enbridge
Toronto, ON · North York
- Full-time
Have you ever wondered what goes into a customer's bill?
Added 14 mins ago
Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 14 mins ago
Service Management Analyst
Hydro One Networks Inc
ON · Rexdale, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 28 mins ago
R
commis vendeur
RONA
Sherbrooke, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 28 mins ago
AS
Sales Associate
Apple Self Storage
Belleville, ON
- $18 to $20 CAD / hour
- Part-time
Deliver Great Customer Service – Ensure every customer interaction is positive, handle concerns, and maintain high standards.
Added 28 mins ago
ND
Account Executive, SMB
NPC DataGuard
Markham, ON
- Full-time
Grow the relationships you build. Partner with our technical team on onboarding, check in on
Added 29 mins ago
W
Manager - Sales - Communications & Security Solutions
Wesco
Calgary, AB
- Full-time
Coordinates order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution.
Added 29 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 29 mins ago
SF
Technical Sales & Vehicle Solutions Specialist
Sterling Fleet Outfitters
Surrey, BC
- $68,000 to $80,000 CAD / year
- Full-time
…What you bring is mechanical aptitude, attention to detail, customer confidence, and the ambition to build a successful career in technical…
Added 29 mins ago
Risk and Internal Control (RIC) Lead, Oakville ON
Siemens
Oakville, ON
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change…
Added 29 mins ago
JO
Regional Sales Manager- Refuse Equipment
Jetstream of Houston
Innisfil, ON
- Full-time
…territory. This role manages the complete sales cycle, provides technical equipment solutions to customers, builds strong relationships with contractors, and represents the company at…
Added 29 mins ago
W
Full Time Pharmacy Assistant
Walmart
Mississauga, ON
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 29 mins ago
B
Workforce Planning Consultant
Bridgit
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
Get hands-on with the platform and data: configure Bridgit to fit how each customer is structured, map roles, regions, and project data, troubleshoot integrations, and build the reports and…
Added 43 mins ago
CE
HSE Lead
ClearWater Energy Services
Fort McMurray, AB
- Full-time
ClearWater is a leading service provider in Canada's energy and industrial markets. We offer full asset life cycle support, including construction, maintenance, fabrication, and…

eTeam

Consultant Advisor I_CAN

Montreal, QC, Canada

$56 to $61.83 CAD / hour · Contract

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Job details

Pay: $56 to $61.83 CAD / hour
Job type: Contract
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation
Location: Montreal, QC - Hybrid
Duration: 12 months

Job Description:

Great opportunity to work for a global mining company who works to leave a lasting, positive legacy.
Play a key role in driving the digital transformation within Procurement
Bilingual - English & French.

About the Role:

As an Analyst, Procurement Digital Applications Support, you will provide Level 2 functional and technical support for digital procurement solutions, with primary responsibility for eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass.
You will diagnose incidents, resolve application and data issues, coordinate technical fixes across internal and external technology teams, support change releases and continuous improvement.
The role works closely with Procurement, business users, platform owners, SAP support teams and external partners to maintain reliable services and a consistent user experience.

Key Responsibilities:

Own and progress Level 2 incidents, service requests and problem records through the enterprise IT service-management process, meeting agreed priorities, service levels and escalation requirements.
Triage issues by reproducing faults, analysing application behaviour, validating configuration and master data, reviewing interfaces and logs, and documenting clear root-cause findings.
Coordinate process improvement and solution enablement projects in alignment with standard protocol and frameworks
Support testing and release activities by preparing test scenarios, executing functional and regression testing, recording evidence, managing defects and validating production outcomes.
Maintain support documentation, knowledge articles, known-error records, troubleshooting guides and standard operating procedures.
Monitor recurring incidents and service trends, identify systemic causes, and recommend configuration, process, data or training improvements.
Work within security, change, release, data-privacy and segregation-of-duties controls, ensuring production changes are authorised and traceable.

Platform-Specific Accountabilities:
eCatalogues

Plan and coordinate supplier enablement projects from initial assessment through discovery, configuration, test to go-live and transition to operational support.
Assess supplier capabilities and business needs and support selection of the appropriate enablement channel, including hosted catalogue, punchout/OCI, external marketplace or other integration.
Gather, document and validate technical and business requirements for catalogue content, connectivity, purchasing processes, security, data and integration.
Coordinate activities across suppliers, Procurement, ERP master-data, external technology partners escalating risks and dependencies where required.
Manage and validate catalogue content, including UNSPSC classification, pricing, units of measure, availability, images and overall data quality.
Support end-to-end connectivity, catalogue search, cart return and purchase-requisition testing, recording evidence and coordinating resolution of identified defects.
Support defect management, cutover, go-live and hypercare, maintaining clear ownership and communication until the service is stable.
Maintain project plans, risks, dependencies, status reporting, technical and support documentation, and complete handover to operational support teams.
Track adoption, transaction success and content quality after go-live, identifying and coordinating corrective actions and continuous-improvement opportunities.

SAP Ariba Sourcing and Contracts

Support sourcing and contract-based user queries and adhoc technical support request.
Support contract workspaces, templates, clauses, document assembly, tasks, approvals, amendments, expiries, metadata and access controls.
Investigate user provisioning, role, group, permission, notification and workflow issues, escalating configuration defects where required.

SAP Fieldglass

Monitor interface health for contingent workforce and services procurement transactions from requisition or statement of work through approval, time, expense and invoicing.
Investigate worker onboarding, supplier access, rate, cost object, approval, time sheet, tax, invoice and integration exceptions.
Coordinate issue resolution with business process owners, managed-service providers, suppliers, identity teams and SAP Fieldglass support.

What you will bring:
Practical experience supporting enterprise procurement applications in a production environment, preferably SAP Ariba, SAP Fieldglass, SAP ERP and supplier catalogue solutions.

Working knowledge of procurement processes across source-to-contract, procure-to-pay, contingent workforce and services procurement.
Demonstrated capability in incident triage, structured troubleshooting, root-cause analysis, defect management and service restoration.
Ability to interpret application configuration, workflow, user-access, master-data and integration issues and translate findings for technical and business audiences.
Experience using IT service-management and delivery tools such as ServiceNow, Azure DevOps, Jira, SAP Cloud ALM, Fiori or equivalent.
Experience preparing and executing functional, integration, regression and user-acceptance tests, with clear evidence and traceability.
Strong stakeholder communication, vendor coordination and knowledge-management skills, with a customer-focused and accountable approach.

To be successfully considered for this role, you will have:Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Business, Supply Chain, Procurement or a related discipline, or equivalent relevant experience.
Relevant experience in application support, procurement systems, business analysis, systems administration or digital product operations.
ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP procurement or ServiceNow certification is desirable.
Experience supporting SAP ECC or SAP S/4HANA procurement integration, identity and access management, supplier enablement, APIs, middleware or SAP Business Network is desirable.

Desirable Attributes:

Experience in agile and hybrid project delivery methodologies.
Familiarity with enterprise architecture and digital transformation frameworks.
Ability to manage multiple small projects simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Strong verbal/written communication skills
Multitasking, self-starter and team player with a positive attitude.

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More about this job

Responsibilities

Provide Level 2 functional and technical support for procurement applications, including eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass; investigate incidents, resolve application and data issues, and coordinate fixes. Support supplier enablement, testing and releases, maintain support documentation, and identify service and process improvements while coordinating with business users, technology teams, suppliers, and vendors.

Requirements

Relevant experience supporting enterprise applications, preferably procurement platforms such as SAP Ariba, SAP Fieldglass, SAP ERP, and supplier catalogue solutions, along with knowledge of procurement processes and structured incident resolution. A bachelor’s degree or equivalent relevant experience is requested; testing, service-management tools, stakeholder coordination, and relevant ITIL or SAP certifications are advantageous.

Skills

SAP Ariba
SAP Fieldglass
Incident Management
Root-Cause Analysis
Troubleshooting
Supplier Enablement
Catalogue Management
Integration Testing
Regression Testing
User-Acceptance Testing
ServiceNow
Azure DevOps
Jira
Stakeholder Communication
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

SAP Ariba
SAP Fieldglass
SAP ERP
SAP ECC
SAP S/4HANA
SAP Business Network
eCatalogues
Procurement
Source-To-Contract
Procure-To-Pay
Supplier Enablement
ServiceNow
Azure DevOps
Jira
SAP Cloud ALM
Fiori
ITIL Foundation
Incident Management
Root-Cause Analysis
Defect Management
Functional Testing
Integration Testing
Regression Testing
User-Acceptance Testing
Identity And Access Management
APIs
Middleware
Agile Delivery
Hybrid Project Delivery
UNSPSC

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