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eTeam

Logistics Specialist

Laval, QC, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 5-7 years of materiel management or service support experience
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

Job title: Logistic Support Specialist

Location: Laval, QC

Duration: 12 Months

The Specialist, Instrument Logistics works closely with the various business units to meet sales objectives related to instrument installation. In addition, he is responsible for coordinating a number of activities related to instrument uninstallations and returns, service calls as well as evaluations / demos to promote our instruments. He must know the organization very well in order to guide the sales and service teams by acting quickly in unusual situations and proposing solutions in order to always support the customer's needs. The actions that are taken are of major importance because of the impact they have on the course of the instrument installation process.

What you’ll do

Plan instrument installation logistics with sales and technical teams. Plan and organize all necessary activities, adapting them as needed to navigate the many constraints that could affect the success of an installation. He is the resource person for any problem related to an installation. He must do a rigorous follow-up to ensure that all the elements are in place, realign them if necessary and suggest alternative solutions with the different groups of the organization (ex: supply chain, distribution center, marketing and movers).

Support the sales and technical teams in their requests in order to guide them in their actions. Ensure a constant and transparent flow of information and educate employees on the best practices in place to operate effectively.

Must answer many questions related to instruments, installations, billing, inventory, etc. He will also be on the lookout when a particular situation is likely to have a financial impact and must work with the appropriate individuals to remedy the situation.

Manage the escalation process as well as the follow-up of complaints and incidents towards corrective, preventive and improvement actions

Responsible for submitting our instrument forecasts for our facilities to Global on a monthly basis.

Responsible for ordering all products with suppliers (3rd party) and managing any problem related to these products (ex: alternative when backorders)

Manage the entire process of used instruments according to the Instrument return register tool and organize the pick-up of devices with our supplier for destruction or mover for a return to inventory. The whole thing is to limit the use of space, and storage costs.

Responsible for creating installation and uninstallation cases in Rexis for the technical team.

Responsible for ensuring the integrity of the instrument database.

Develop and maintain business processes for instrument logistics.

Continuously demonstrate the Roche values (integrity, courage and passion), our mindsets and our behaviors and make a significant contribution to the success of the company.

What you’ll need to be successful

DEC / Diploma of Collegial Studies or BA

5-7 years of materiel management or service support experience

Tactical thinking and influence

Managing priorities with a strong sense of urgency, strong business acumen, strong organizational skills and the ability to embrace change

Strong analytical skills

MS Office applications (advanced knowledge of Excel) & SAP

APICS certification (CPIM or CSCP) an asset

Continuous improvement certification an asset

Note: This is an onsite role and candidate will work at the Laval office minimum three (3) times every week.

The role requires a candidate who is proficient in French and English language.

Spécialiste Senior, Logistique d’instruments

Read the full bilingual original

Job title: Logistic Support Specialist

Location: Laval, QC

Duration: 12 Months

What you’ll do

Manage the escalation process as well as the follow-up of complaints and incidents towards corrective, preventive and improvement actions

Responsible for submitting our instrument forecasts for our facilities to Global on a monthly basis.

Responsible for ordering all products with suppliers (3rd party) and managing any problem related to these products (ex: alternative when backorders)

Responsible for creating installation and uninstallation cases in Rexis for the technical team.

Responsible for ensuring the integrity of the instrument database.

Develop and maintain business processes for instrument logistics.

Continuously demonstrate the Roche values (integrity, courage and passion), our mindsets and our behaviors and make a significant contribution to the success of the company.

What you’ll need to be successful

DEC / Diploma of Collegial Studies or BA

5-7 years of materiel management or service support experience

Tactical thinking and influence

Managing priorities with a strong sense of urgency, strong business acumen, strong organizational skills and the ability to embrace change

Strong analytical skills

MS Office applications (advanced knowledge of Excel) & SAP

APICS certification (CPIM or CSCP) an asset

Continuous improvement certification an asset

Note: This is an onsite role and candidate will work at the Laval office minimum three (3) times every week.

The role requires a candidate who is proficient in French and English language.

Spécialiste Senior, Logistique d’instruments

Le spécialiste, Logistique d’instruments travaille en étroite collaboration avec les différents secteurs d’affaires afin de satisfaire les objectifs de ventes en termes d’installation d’instruments. De plus, il est responsable de coordonner un ensemble d’activités reliées aux désinstallations et retours d’instruments, aux appels de service ainsi qu’aux évaluations / démos pour promouvoir nos instruments. Il doit très bien connaître l’organisation afin de guider les équipes de ventes et services en agissant rapidement dans des situations inhabituelles et proposer des solutions afin de toujours supporter les besoins du client. Les actions qui sont prises ont une importance majeure en raison de l’impact qu’elles ont sur le déroulement du processus d’installation d’instruments.

Ce que vous ferez

Planifier la logistique des installations d’instruments avec les équipes de ventes et techniques. Faire un plan et organiser toutes les activités nécessaires, les déplacer au besoin afin de naviguer avec les nombreuses contraintes qui pourraient affecter le succès d’une installation. Il est la personne ressources pour tout problème relié à une installation. Il doit faire un suivi rigoureux afin de s’assurer que tous les éléments soient en place, les réaligner au besoin et suggérer des solutions alternatives et ce avec les différents groupes de l’organisation (ex : Chaîne d'approvisionnement, le centre de distribution, le marketing et les déménageurs) .

Supporter les équipes de ventes et techniques dans leurs demandes afin de les guider dans leurs actions. Assurer un flux d'informations constant et transparent et éduquer les collaborateurs sur les meilleures pratiques en place pour fonctionner efficacement.

Il doit répondre aux nombreuses questions en lien avec les instruments, installations, facturation, inventaire etc. Il sera également à l'affût lorsqu’une situation particulière risque d'entraîner un impact financier et doit travailler avec les gens concernés afin de remédier à la situation.

Gérer le processus d'escalade ainsi que le suivi des plaintes et des incidents vers des actions correctives, préventives et d'amélioration

Responsable de soumettre à Global mensuellement nos prévisions d’instruments pour nos installations.

Responsable de commander tous les produits avec les fournisseurs (3rd party) et de gérer tout problème en lien avec ces produits (ex : alternative lors de rupture de stock)

Gérer tout le déroulement des instruments usagés selon l'outil Registre de retour d’instruments et organiser la cueillette des appareils avec notre fournisseur pour la destruction ou déménageur pour un retour en inventaire. Le tout étant de limiter l’utilisation de l’espace, et les frais d’entreposage.

Responsable de créer les dossiers d’installations et désinstallation dans Rexis pour l’équipe technique.

Responsable d’assurer l’intégrité de la base de données des instruments.

Développer et maintenir les processus d’affaires pour la logistique d’instruments.

Démontrer en permanence les valeurs Roche (intégrité, courage et passion), nos mentalités et nos comportements et apporter une contribution notable au succès de l'entreprise.

Ce dont vous aurez besoin pour réussir

DEC / Diplôme d'études collégiales ou BA

5 à 7 ans d'expérience en gestion du matériel ou en soutien de service

Pensée tactique et influence

Gestion des priorités avec un sens aigu de l'urgence, un sens aigu des affaires, de solides compétences organisationnelles et la capacité d'embrasser le changement

Solides compétences analytiques

Applications MS Office (connaissances avancées d'Excel) & SAP

Certification APICS (CPIM ou CSCP) un atout

Certification d'amélioration continue un atout

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More about this job

Responsibilities

Coordinate instrument installations, uninstallations, returns, service calls, and demonstrations while aligning sales, technical, supply chain, distribution, and supplier activities. Manage forecasts, purchasing, used-instrument returns, installation records, database integrity, escalations, and process improvements.

Requirements

Requires a college diploma or bachelor's degree and 5–7 years of experience in material management or service support. Candidates need tactical and analytical skills, strong organization and business acumen, advanced Excel and SAP knowledge, and proficiency in French and English; APICS and continuous improvement certifications are assets.

Skills

Instrument Installation Logistics
Material Management
Service Support
Tactical Thinking
Influencing
Priority Management
Business Acumen
Organizational Skills
Analytical Skills
Advanced Excel
SAP
Supplier Management
Inventory Management
Escalation Management
Continuous Improvement
French and English Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Instrument Logistics
Instrument Installation
Uninstallation
Instrument Returns
Service Calls
Instrument Demonstrations
Material Management
Service Support
Sales Support
Supply Chain
Distribution Center
Inventory Management
Instrument Forecasting
Third-Party Suppliers
Backorders
Rexis
Instrument Database
Escalation Management
Complaint Management
Incident Management
Corrective Actions
Preventive Actions
Continuous Improvement
MS Office
Advanced Excel
SAP
APICS CPIM
APICS CSCP
Business Processes
Bilingual French and English

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