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Ethereal Music Group

Senior Business Analyst, Process and Systems

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Pay: $95,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in business analysis, business systems analysis, process improvement, operations, or a related role.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About Ethereal Music Group:

Ethereal Music Group is a fast-growing group of music, technology, and wellness businesses. This role will support the entire group, with a primary focus on 7CULT, our record label, and Pulse, our music marketing agency and technology platform. Our teams work across marketing, artist development, distribution, finance, operations, and product, creating an environment where well designed processes and practical systems have an immediate impact.

Role Summary:

We are seeking a highly practical Senior Business Analyst to map, improve, and scale business processes across our group of companies. You will work directly with leaders and frontline teams to understand how work happens today, document current and future-state workflows, identify gaps and dependencies, and build realistic roadmaps that move the business toward better ways of working.

This is not a role for someone who only produces process maps and recommendations. You will be expected to turn analysis into action: make small improvements immediately, lead larger changes through implementation, and measure whether the changes are working.

You will also own the structure, governance, and adoption of ClickUp, our primary work management platform. You will configure and improve ClickUp directly, establish practical standards, train teams, and ensure the platform supports how each business operates with little to no technical support.

Duties and Responsibilities:

Business Process Analysis and Design

Map end-to-end processes across the group, with an initial focus on 7CULT and Pulse.
Lead stakeholder interviews and working sessions to understand current workflows, pain points, controls, handoffs, roles, and system dependencies.
Create clear current state and future state process maps, requirements, standard operating procedures, and supporting documentation.
Identify root causes, duplicated effort, bottlenecks, unclear ownership, control gaps, and opportunities for automation or simplification.
Translate operational needs into clear business requirements, user stories, acceptance criteria, and implementation plans when product or engineering support is required.

Roadmaps and Execution

Build and maintain prioritized process improvement roadmaps that balance immediate wins with longer term systems and organizational changes.
Implement low complexity improvements directly rather than waiting for a larger project or technical resource.
Lead cross functional improvement initiatives from discovery through rollout, adoption, measurement, and refinement.
Define success measures and report on progress, adoption, cycle time, quality, risk reduction, and other relevant outcomes.
Surface tradeoffs, dependencies, risks, and decisions clearly so leaders can act quickly.

ClickUp Ownership

Own the group wide ClickUp operating model, including workspace architecture, Spaces, Folders, Lists, statuses, custom fields, templates, automations, permissions, dashboards, and reporting.
Configure and deploy ClickUp improvements independently, with little to no technical support.
Establish practical governance and best practices that create consistency without forcing every team into the same workflow.
Audit usage and data quality, simplify overbuilt workflows, retire outdated structures, and ensure teams consistently maintain accurate work in the platform.
Create training materials, onboard new users, deliver role-based training, and provide ongoing coaching so teams use ClickUp confidently and effectively.
Evaluate and manage integrations between ClickUp and other core tools, partnering with technical resources where necessary.

Cross Functional Partnership

Partner with leaders and teams across the group of companies, Finance, Legal, People, Operations, Product, and Engineering.
Facilitate decisions where processes cross teams or entities and clarify ownership using practical tools such as RACI matrices and service level expectations.
Act as a trusted bridge between business teams and technical resources, translating needs in both directions.
Support change management through clear communication, training, feedback loops, and hands-on follow through.

Qualifications and Skills:

Required

5+ years of experience in business analysis, business systems analysis, process improvement, operations, or a related role.
Demonstrated experience mapping complex, cross-functional processes and designing practical future state workflows.
A strong record of moving beyond recommendations to implement improvements and drive sustained adoption.
Hands-on experience administering and configuring ClickUp or a comparable work management platform; direct ClickUp experience is strongly preferred.
Ability to build phased roadmaps, prioritize competing opportunities, and manage initiatives from discovery through execution.
Experience creating process maps, business requirements, user stories, acceptance criteria, SOPs, and training materials.
Strong facilitation, stakeholder management, written communication, and presentation skills.
Comfort working independently in a fast-growing environment with ambiguity, changing priorities, and limited technical support.
Strong judgment, attention to detail, and the ability to connect day-to-day process decisions to long term business goals.

Strongly Preferred

Advanced ClickUp administration experience, including automations, dashboards, templates, permissions, forms, workload views, and integrations.
Experience across multiple business entities or business units with different operating models.
Familiarity with process improvement methods such as Lean, Six Sigma, BPMN, or service design.
Experience partnering with product and engineering teams on system changes or internal tools.
Relevant certification such as CBAP, CCBA, Lean Six Sigma, PMP, or ClickUp certification.

Who This Role Is For

Someone who takes action and looks for the smallest useful change that can be made now.
A systems thinker who can connect detailed workflows to a practical multi-year roadmap.
A builder who enjoys configuring tools, testing solutions, training users, and refining what was implemented.
A clear communicator who can earn trust across creative, operational, and technical teams.
Someone who values useful, adopted processes over perfect documentation.
A self-directed operator who brings structure to ambiguity and follows through on commitments.

Requirements

Legally eligible to work full-time in Canada.
Able to work in a hybrid environment in Vancouver, BC.
Able to provide personal working equipment, including a computer.

Think you are the right fit? Apply now.

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More about this job

Responsibilities

Analyze and improve cross-functional business processes by documenting current and future workflows, identifying operational gaps, and implementing prioritized improvements. Own the group-wide ClickUp operating model, including configuration, governance, training, adoption, and measurement of results.

Requirements

Requires at least five years of experience in business analysis, systems analysis, process improvement, operations, or a related field, with demonstrated success implementing practical process changes and sustaining adoption. Candidates should have experience with process documentation, roadmaps, stakeholder facilitation, and administering a work management platform; direct ClickUp experience is strongly preferred.

Skills

Business Process Analysis
Process Mapping
Process Improvement
ClickUp Administration
Workflow Design
Roadmap Development
Project Implementation
Stakeholder Management
Facilitation
Change Management
Business Requirements
User Stories
Acceptance Criteria
Standard Operating Procedures
Training
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

ClickUp
Business Analysis
Business Systems Analysis
Process Improvement
Process Mapping
Workflow Design
Current-State Workflows
Future-State Workflows
Business Requirements
User Stories
Acceptance Criteria
Standard Operating Procedures
Roadmaps
Change Management
Stakeholder Management
Cross-Functional Collaboration
Lean
Six Sigma
BPMN
Service Design
RACI Matrices
Automations
Dashboards
Templates
Permissions
Integrations
CBAP
CCBA
PMP
ClickUp Certification

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