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Ethos Veterinary Health

Veterinary Assistant, Client Service Representative

Dartmouth, NS, B3A 4Y8, Canada

$20 to $24 USD / hour · Full-time

Apply About employer

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Job details

Pay: $20 to $24 USD / hour
Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Veterinary Assistant/Client Service Representative | $20–$24/hour
Location: Dartmouth, Nova Scotia
Schedule: Full-Time | Three 12-hour shifts per week | Saturday, Sunday, Monday 10a - 10p
Compensation: $20.00–$24.00/hour based on experience, skills, and assessment

Maritime Veterinary Emergency + Specialty Centre (MVESC) is hiring a full-time Veterinary Assistant/Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment.

As a Veterinary Assistant/Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team.

Compensation

$20.00–$24.00 per hour, based on experience, skills, and assessment

Full-Time Benefits

Relocation Reimbursement!
Opportunities for career advancement and continuing education
Supportive work culture fostering collaboration and growth
CE Allowance + Uniform Allowance
Paid Time Off & Sick Time
Shift & Holiday Premiums
Medical/Dental/Vision
RRSP with employer match
Disability & Life Insurance

Schedule

Three 12-hour shifts per week, Saturday, Sunday, Monday 10a - 10p
Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts.

Responsibilities

Welcome clients and patients with professionalism, empathy, and compassion
Deliver an exceptional client experience from arrival through discharge
Answer and manage a multi-line phone system while prioritizing urgent situations
Provide clients with timely updates regarding patient status and expected wait times
Prepare treatment estimates and accurately process payments
Assist with patient admissions, discharges, and medical record documentation
Maintain accurate client records using the hospital's electronic medical record system
Support veterinarians and veterinary teams through effective communication and coordination
Maintain a clean, organized, and welcoming hospital environment
Perform additional administrative and client service responsibilities as needed

Qualifications

Previous experience in a veterinary hospital strongly preferred
Emergency veterinary experience is an asset
Passion for delivering exceptional customer service in a client-facing role
Strong communication, organizational, and multitasking skills
Calm, compassionate, and professional demeanor during high-pressure situations
Comfortable working in a fast-paced emergency and specialty environment
Experience using electronic medical record systems is preferred
Fluent English speaking and reading skills required

About MVESC
Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada.
Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions.

A new standard of care in Atlantic Canada featuring:

24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology
Four Surgical Suites, ICU, Endoscopy, and Ultrasound
On-site Rehabilitation Suite with Underwater Treadmill
GE Revolution EVO 128-Slice CT Scanner
Siemens Espree 1.5 Tesla MRI

Why Join MVESC?

Work in a state-of-the-art specialty and emergency hospital
Join a collaborative team that values your ideas and expertise
Help shape the future of a growing Surgery service
Expand your skills in anesthesia, specialty medicine, and advanced patient care
Build a rewarding career while enjoying Nova Scotia's exceptional quality of life

Surrounding Areas
MVESC attracts talented Veterinary Technicians from throughout Nova Scotia and Atlantic Canada, including:

Halifax, NS & Dartmouth, NS
Bedford, NS & Sackville, NS
Cole Harbour, NS & Eastern Passage, NS
Timberlea, NS & Fall River, NS
Tantallon, NS & Truro, NS
New Glasgow, NS & Kentville, NS
Bridgewater, NS & Moncton, NB
Fredericton, NB & Saint John, NB
Charlottetown, PEI

Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Apply About employer

More about this job

Responsibilities

The Veterinary Assistant/Client Service Representative is responsible for providing an exceptional client experience, managing communications, and coordinating patient flow. They also support the veterinary team by assisting with medical documentation, treatment estimates, and maintaining a clean hospital environment.

Requirements

Candidates should have previous experience in a veterinary hospital, with emergency experience considered an asset. Strong communication, organizational, and multitasking skills are required, along with the ability to remain calm in high-pressure situations.

Skills

Veterinary assistance
Client service
Emergency veterinary care
Multi-line phone management
Treatment estimation
Payment processing
Patient admission
Patient discharge
Medical record documentation
Electronic medical record systems
Communication
Organizational skills
Multitasking
Empathy
Conflict resolution

Benefits

Relocation reimbursement
Continuing education allowance
Uniform allowance
Paid time off
Sick time
Shift premiums
Holiday premiums
Medical insurance
Dental insurance
Vision insurance
RRSP with employer match
Disability insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Assistant
Client Service Representative
Emergency Veterinary Medicine
Specialty Veterinary Care
Electronic Medical Records
Patient Care
Treatment Estimates
Hospital Administration
Veterinary Hospital
Client Experience
Critical Care
Surgery
Internal Medicine
Anesthesia
Compassionate Care

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