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Added 7 mins ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
…helping new advisors build successful careers? The ADP Sales Manager plays a critical role in supporting the growth, productivity and readiness of advisors within Sun Life’s Advisor…
Added 8 mins ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
Portland is an independent price risk management and fuel supply company specializing in fixed price fuel solutions for commercial and municipal fuel buyers. We offer a range of products…
Added 8 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 8 mins ago
AH
Senior Project Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Project Manager (PM) is a strategic and independent thinker reporting directly to the Corridor Lead and will work out of South Health Campus (SHC). The PM works collaboratively with…
Added 8 mins ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 53 mins ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 53 mins ago
RB
Investigations Officer
Royal Bank of Canada
Halifax, NS
- Full-time
Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery,…
Added 53 mins ago
RB
Branch Manager
Royal Bank of Canada
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Norfolk, ON
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 2 hours ago
RB
Assistant Branch Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
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Added 2 hours ago
RB
Team Operations Lead
Royal Bank of Canada
Vernon, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 2 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Ottawa, ON
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 3 hours ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 3 hours ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
QC · Saint-Laurent-de-l'Île-d'Orléans, QC
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 3 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 3 hours ago
NA
Client Manager, Commercial Insurance
NFP, an Aon company (Canada)
Hamilton, ON
- Full-time
The Ontario Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with…
Added 3 hours ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…products and deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to…
Added 4 hours ago
CG
General Manager Sure Stay Plus
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Drumheller, AB
- Full-time
Create Memorable Moments: Work with your team to enhance customer service and implement initiatives that bring joy to our guests.
Added 4 hours ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
St. Catharines, ON
- Full-time
As a member of the Commercial Services team within the Business Banking Group, the Senior Manager, Credit Solutions, Commercial Services is responsible for the credit management,…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 4 hours ago
T
Customer Experience Associate - Future Opportunities
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 4 hours ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management Software. The System Analyst’s activities will focus on software…
Added 4 hours ago
D
Financial Sercives Assistant
Desjardins
Amos, QC · Boucherville, QC · Brossard, QC · Châteauguay, QC · La Sarre, QC · Montreal, QC · Rouyn-Noranda, QC · Val-d'Or, QC
- Full-time
Provide administrative assistance in the areas of compliance, budget monitoring and management of administrative staff to the manager of a large branch or a group of branches. Serve as…
Added 4 hours ago
D
Advisor, Securities
Desjardins
Amos, QC · La Sarre, QC · Montreal, QC · Rouyn-Noranda, QC · Val-d'Or, QC · Service Signature Abitibi-Témiscamingue et Nord-du-Québec
- Full-time
Provide administrative assistance in the areas of compliance, budget monitoring and management of administrative staff to the manager of a large branch or a group of branches. Serve as…
Added 4 hours ago
RD
Team Operations Lead
RBC Dominion Securities
Vernon, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…

eTracks Tire Management Systems

Bilingual Customer Development & Relationship Specialist

Oakville, ON, Canada

$64,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $64,000 to $70,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

eTracks Tire Management Systems is currently recruiting for the position of Customer Development & Relationship Specialist (Bilingual). This is a newly created position.

Mandate of the Role

Reporting to the Director, Customer Relations & Engagement, the Customer Development & Relationship Specialist will be a key contributor responsible for developing business opportunities, strengthening customer relationships and supporting sustainable revenue growth.

This customer-focused role combines the consultative communications and opportunity development skills with the relationship ownership, follow-through and account coordination skills associated with customer relationship and account management roles.

This position is intended for a professional who can engage customers with credibility, identify needs and opportunities, coordinate internal responses, and maintain disciplined follow-up. It is not an administrative support role, though it requires strong documentation, coordination, and CRM discipline.

How the Mandate will be Fulfilled

In this role, you will serve as a trusted, commercially minded point of contact for customers and prospective customers.

You will build and maintain productive relationships, identify and qualify customer needs, develop and advance appropriate business opportunities, and help ensure customers receive timely, coordinated, and professional support throughout the relationship lifecycle.

You will conduct proactive outreach and follow up to understand customer objectives, identify emerging needs and support customer retention and growth.

You will assess customer requirements, timing, decision process, potential value, and fit with available products or services.

You will act as a reliable day-to-day contact for customer inquiries, ensuring requests are documented, routed, followed up, and resolved or escalated appropriately.

You will maintain accurate and current customer contact, activity, opportunities, and pipeline records in CRM or other related business systems, and you will collaborate with internal teams to support a coordinated and positive customer experience.

Core Qualifications, Education, and Experience:

Post-secondary education in business, marketing, communications, or a related discipline, or an equivalent combination of education and relevant experience.
Bilingual (French and English), both written and verbal.
Experience in a customer-facing commercial or relationship-focused role, such as inside sales, customer relationship management, customer success, account coordination, business development support, or account management.
Demonstrated ability to build rapport, conduct needs-based conversations, identify opportunities, and manage timely follow-up with customers or prospects.
Experience using CRM systems, Microsoft Office applications, and related tools to manage customer information, activities, pipeline details, and reporting.
Strong written and verbal communication skills, with the ability to explain information clearly, professionally, and appropriately for different audiences.
Ability to manage multiple priorities, maintain accurate records, and follow through on commitments in a timely and organized manner.

Why work at eTracks?

We offer a flexible, hybrid work environment, where employees are able to work from home up to 50% of the time (according to business needs).

Fast- paced, not-for-profit environment where every day is a different challenge.
Small-team culture where we are “all in it together” and have each other’s back.
Development opportunities and a chance to be involved in the “whole business”.
A challenging yet rewarding opportunity which will drive you to achieve.

Salary Range: $64,000 – $70,000 annual (depending on experience).

Learn more about eTracks by visiting our website: www.etracks.ca

If you are interested in joining our team, please submit your resume and cover letter indicating salary expectations to recruitment@etracks.ca.

Please include “Customer Development & Relationship Specialist (Bilingual)” in the “Subject” line.

We thank all candidates for their interest, however only those selected for interviews will be contacted.

In accordance with Ontario’s Pay Transparency Act, candidates will be notified when they are no longer under consideration or once the vacancy is closed. Updates regarding application status may be communicated via email or through the online applicant profile, where applicable.

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by Human Resources and the hiring manager.

eTracks Tire Management Systems is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, eTracks Tire Management Systems will provide reasonable accommodation for any applicant, as requested during the hiring process.

eTracks Tire Management Systems seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e. members of visible minorities, persons with disabilities, women, and aboriginal peoples). eTracks Tire Management Systems will achieve this by ensuring that its hiring process is fair and equitable for all persons.

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More about this job

Responsibilities

Build and maintain customer and prospective-customer relationships, identify and qualify needs, and develop appropriate business opportunities to support retention and revenue growth. Coordinate customer inquiries with internal teams, ensure timely follow-up and resolution, and maintain accurate customer, activity, and pipeline records in CRM systems.

Requirements

Requires post-secondary education in business, marketing, communications, or a related discipline, or equivalent education and experience, along with written and verbal fluency in French and English. Candidates should have customer-facing commercial or relationship-focused experience, strong communication and follow-up skills, and experience with CRM systems and Microsoft Office.

Skills

French-English Bilingual Communication
Business Development
Needs-Based Conversations
Opportunity Identification
Customer Retention
Account Coordination
Customer Support
CRM Management
Pipeline Management
Customer Outreach
Follow-Up
Recordkeeping
Microsoft Office
Written Communication
Verbal Communication

Benefits

Flexible Hybrid Work Environment
Professional Development Opportunities
Small-Team Culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Development
Business Development
Account Management
Customer Success
Inside Sales
Customer Retention
Revenue Growth
Needs Assessment
Opportunity Qualification
Customer Outreach
Pipeline Management
CRM Systems
Microsoft Office
Customer Inquiries
Account Coordination
Customer Engagement
French
English
Environmental Services
Tire Management

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