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Added 10 mins ago
IG
EDI Developer / Integration Specialist
Insight Global
Mississauga, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Developer / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 10 mins ago
A
Samsung Home Electronics Sales and Product Specialist
Acosta
Quebec, QC
- Part-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…
Added 24 mins ago
SD
Beauty Specialist, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
MD
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- Full-time
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GD
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- Full-time
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Customer Relations Specialist
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- $60,000 to $65,000 CAD / year
- Full-time
The Customer Relations team ensures that our customers have a voice and can share experiences of their adventures. We recognise that that things don’t always go to plan. When this happens,…
Added 2 hours ago
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Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
To display this page you need a browser with JavaScript support.
Added 2 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
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- Full-time
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Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
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- Full-time
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Added 2 hours ago
RM
M.L.T. Charge - Quality
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- Full-time
To display this page you need a browser with JavaScript support.
Added 3 hours ago
CG
Events & Catering Specialist
Compass Group Canada
Toronto, ON
- Full-time
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Added 3 hours ago
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BANKING ADVISOR
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Support your clients through the mortgage renewal or renegotiation process.
Added 3 hours ago
AH
Administrative Support IV – Fleet Maintenance
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AB · Greater Edmonton Metropolitan Area
- Part-time
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Added 3 hours ago
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Abilities Management Specialist
York Region (The Regional Municipality of York)
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- Full-time
…rehabilitation case management services, workplace accommodation support, medical-related attendance support, and consultation regarding Individualized Accommodation Plans (IAPs). The…
Added 4 hours ago
RB
Client Advisor
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Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
E
Lead Mechanical Engineer
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Added 5 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
In this role, you will play a key part in supporting sales operations and ensuring the smooth execution of customer projects across a dynamic IT services environment. Working closely with…
Added 6 hours ago
SU
Sales Specialist
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
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Added 6 hours ago
RB
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Added 6 hours ago
RB
Client Advisor
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…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
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Client advisor
Royal Bank of Canada
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Added 7 hours ago
AA
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Added 7 hours ago
FC
Ramp Agent
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Mississauga, ON
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Added 7 hours ago
WC
(CAN) Day Remodel Associate
Walmart Canada
Calgary, AB
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Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 7 hours ago
R
Quality Assurance Specialist
Raytheon
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- Full-time
We are presently seeking a Quality Assurance Specialist to play a critical role in maintaining and enhancing our AS9100 and ISO 9001 Quality Management System (QMS). The ideal candidate…

eTracks Tire Management Systems

Bilingual Customer Development & Relationship Specialist

Oakville, ON, Canada

$64,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $64,000 to $70,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

eTracks Tire Management Systems is currently recruiting for the position of Customer Development & Relationship Specialist (Bilingual). This is a newly created position.

Mandate of the Role

Reporting to the Director, Customer Relations & Engagement, the Customer Development & Relationship Specialist will be a key contributor responsible for developing business opportunities, strengthening customer relationships and supporting sustainable revenue growth.

This customer-focused role combines the consultative communications and opportunity development skills with the relationship ownership, follow-through and account coordination skills associated with customer relationship and account management roles.

This position is intended for a professional who can engage customers with credibility, identify needs and opportunities, coordinate internal responses, and maintain disciplined follow-up. It is not an administrative support role, though it requires strong documentation, coordination, and CRM discipline.

How the Mandate will be Fulfilled

In this role, you will serve as a trusted, commercially minded point of contact for customers and prospective customers.

You will build and maintain productive relationships, identify and qualify customer needs, develop and advance appropriate business opportunities, and help ensure customers receive timely, coordinated, and professional support throughout the relationship lifecycle.

You will conduct proactive outreach and follow up to understand customer objectives, identify emerging needs and support customer retention and growth.

You will assess customer requirements, timing, decision process, potential value, and fit with available products or services.

You will act as a reliable day-to-day contact for customer inquiries, ensuring requests are documented, routed, followed up, and resolved or escalated appropriately.

You will maintain accurate and current customer contact, activity, opportunities, and pipeline records in CRM or other related business systems, and you will collaborate with internal teams to support a coordinated and positive customer experience.

Core Qualifications, Education, and Experience:

Post-secondary education in business, marketing, communications, or a related discipline, or an equivalent combination of education and relevant experience.
Bilingual (French and English), both written and verbal.
Experience in a customer-facing commercial or relationship-focused role, such as inside sales, customer relationship management, customer success, account coordination, business development support, or account management.
Demonstrated ability to build rapport, conduct needs-based conversations, identify opportunities, and manage timely follow-up with customers or prospects.
Experience using CRM systems, Microsoft Office applications, and related tools to manage customer information, activities, pipeline details, and reporting.
Strong written and verbal communication skills, with the ability to explain information clearly, professionally, and appropriately for different audiences.
Ability to manage multiple priorities, maintain accurate records, and follow through on commitments in a timely and organized manner.

Why work at eTracks?

We offer a flexible, hybrid work environment, where employees are able to work from home up to 50% of the time (according to business needs).

Fast- paced, not-for-profit environment where every day is a different challenge.
Small-team culture where we are “all in it together” and have each other’s back.
Development opportunities and a chance to be involved in the “whole business”.
A challenging yet rewarding opportunity which will drive you to achieve.

Salary Range: $64,000 – $70,000 annual (depending on experience).

Learn more about eTracks by visiting our website: www.etracks.ca

If you are interested in joining our team, please submit your resume and cover letter indicating salary expectations to recruitment@etracks.ca.

Please include “Customer Development & Relationship Specialist (Bilingual)” in the “Subject” line.

We thank all candidates for their interest, however only those selected for interviews will be contacted.

In accordance with Ontario’s Pay Transparency Act, candidates will be notified when they are no longer under consideration or once the vacancy is closed. Updates regarding application status may be communicated via email or through the online applicant profile, where applicable.

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by Human Resources and the hiring manager.

eTracks Tire Management Systems is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, eTracks Tire Management Systems will provide reasonable accommodation for any applicant, as requested during the hiring process.

eTracks Tire Management Systems seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e. members of visible minorities, persons with disabilities, women, and aboriginal peoples). eTracks Tire Management Systems will achieve this by ensuring that its hiring process is fair and equitable for all persons.

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More about this job

Responsibilities

Build and maintain customer and prospective-customer relationships, identify and qualify needs, and develop appropriate business opportunities to support retention and revenue growth. Coordinate customer inquiries with internal teams, ensure timely follow-up and resolution, and maintain accurate customer, activity, and pipeline records in CRM systems.

Requirements

Requires post-secondary education in business, marketing, communications, or a related discipline, or equivalent education and experience, along with written and verbal fluency in French and English. Candidates should have customer-facing commercial or relationship-focused experience, strong communication and follow-up skills, and experience with CRM systems and Microsoft Office.

Skills

French-English Bilingual Communication
Business Development
Needs-Based Conversations
Opportunity Identification
Customer Retention
Account Coordination
Customer Support
CRM Management
Pipeline Management
Customer Outreach
Follow-Up
Recordkeeping
Microsoft Office
Written Communication
Verbal Communication

Benefits

Flexible Hybrid Work Environment
Professional Development Opportunities
Small-Team Culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Development
Business Development
Account Management
Customer Success
Inside Sales
Customer Retention
Revenue Growth
Needs Assessment
Opportunity Qualification
Customer Outreach
Pipeline Management
CRM Systems
Microsoft Office
Customer Inquiries
Account Coordination
Customer Engagement
French
English
Environmental Services
Tire Management

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