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Added 26 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.
Added 41 mins ago
LC
Director, Pharmacy Ops
Loblaw Companies Limited
Halifax, NS
- Full-time
The Director, Pharmacy Operations Region will oversee the operations of Pharmacies in their respective region. Their role is to coach, develop and train pharmacy teams and actively drive…
Added 41 mins ago
T
Director National Strategic Accounts
Teknion
Toronto, ON
- Full-time
The Director of National Strategic Accounts (Director NSA), Canada reports to the RVP Corporate Accounts, Canada is responsible for managing and growing Teknion business with identified…
Added 56 mins ago
SL
Director, SLCSI Business Growth
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 56 mins ago
PA
Business Development Associate
Permasearch, a TPI Company
ON · Dufferin, ON
- Full-time
This is an excellent opportunity for an ambitious sales professional with experience in cosmetics, skincare, or contract manufacturing who is passionate about business development, building…
Added 56 mins ago
MG
Contrôleur(e) / Controller
MB Global Foods
Montreal, QC
- Full-time
Minimum de 5 ans d’expérience pertinente en comptabilité, idéalement dans un environnement similaire.
Added 1 hour ago
SL
Marketing Director
SV Law
Guelph, ON
- Full-time
…to lead the marketing initiatives of the firm as its first Director of…
Added 1 hour ago
B
Senior Director of Finance & Operations
BoomerangFX
Mississauga, ON
- $135,000 to $150,000 CAD / year
- Full-time
A Canadian CPA designation and hands-on experience leading finance and operations for a PE-backed SaaS company scaling ARR from $5 million to $50 million are mandatory. Only applicants…
Added 1 hour ago
Director, Federal Contracts
GardaWorld
Ottawa, ON
We are seeking an accomplished Director, Federal Contracts to lead our strategy for securing and growing federal government contracts across Canada.
Added 1 hour ago
T
Technical Sales Specialist – Southwestern Ontario
Topring
ON · Southwestern Ontario, Ontario
- Full-time
Experience in sales and/or customer service, with the
Added 2 hours ago
SP
Managing Director
Sirius Personnel
Toronto, ON · Greater Toronto Area, Canada
- $200,000 to $250,000 CAD / year
- Full-time
…industrial applications and we are a looking for a hands-on Managing Director located in the GTA to lead sales (60%) and operations (40%). You have a customer-focused approach, have lead…
Added 3 hours ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
15+_years of experience in aerospace/defence sectors with 5+ years in dedicated senior Defence management or capture roles
Added 4 hours ago
RV
Commercial Manager – Industry Key Accounts
Royal Van Leeuwen
Bolton, ON
- Full-time
Prepare yearly commercial plan and budget for own commercial area and submit for approval to the Commercial Director/ Managing Director
Added 4 hours ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
EERS 2LIVE is redefining the MRI experience through advanced audio, communication, and patient-centered technologies, supporting diagnostic MRI, interventional MRI, remote scanning, and…
Added 4 hours ago
V
Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
Strong Experience in implemented and configured any of the
Added 5 hours ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
8+ years of sales experience with at least 5 years in a true hunter-focused business development role.
Added 5 hours ago
CG
Director, Strategic Alliance Group
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other…
Added 5 hours ago
CG
Director of Hospitality
Compass Group Canada
Calgary, AB
- Full-time
Now, If You Were To Come On Board As One Of Our Director Of Hospitality, We’d Ask You To Do The Following For Us
Added 5 hours ago
T
Account Director
Tru
Toronto, ON
- Full-time
Tru Inc. is hiring an Account Director for an immediate permanent opportunity. Candidates with strong potential but less direct senior-level experience may be considered at the Account…
Added 5 hours ago
NB
Director Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
Based on your academic background, at least 5 to 9 years' experience in sales and business development within the financial industry:
Added 5 hours ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
…across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and supervisors and helping shape the…
Added 5 hours ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Director, Business Development is responsible for driving new business growth across Western Canada within the Corporate Business & Industry (B&I) sector. This is a high-impact,…
Added 5 hours ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
International business experience (North America, EU and Emerging Markets)
Added 6 hours ago
NA
Sales Representative - Neuroscience - Ontario Northwest
Novartis ACC
Canada
- Internship
This role reports to the Associate Sales Director and works closely with the Novartis Neuroscience cross functional team.
Added 8 hours ago
RB
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Royal Bank of Canada
Toronto, ON
- Full-time
…relevant risks (e.g. market abuse and manipulation, suitability & sales practices) associated with the supported Capital Markets, Wealth Management businesses, Royal Mutual Funds Inc.…

eTracks Tire Management Systems

Bilingual Customer Development & Relationship Specialist

Oakville, ON, Canada

$64,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $64,000 to $70,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

eTracks Tire Management Systems is currently recruiting for the position of Customer Development & Relationship Specialist (Bilingual). This is a newly created position.

Mandate of the Role

Reporting to the Director, Customer Relations & Engagement, the Customer Development & Relationship Specialist will be a key contributor responsible for developing business opportunities, strengthening customer relationships and supporting sustainable revenue growth.

This customer-focused role combines the consultative communications and opportunity development skills with the relationship ownership, follow-through and account coordination skills associated with customer relationship and account management roles.

This position is intended for a professional who can engage customers with credibility, identify needs and opportunities, coordinate internal responses, and maintain disciplined follow-up. It is not an administrative support role, though it requires strong documentation, coordination, and CRM discipline.

How the Mandate will be Fulfilled

In this role, you will serve as a trusted, commercially minded point of contact for customers and prospective customers.

You will build and maintain productive relationships, identify and qualify customer needs, develop and advance appropriate business opportunities, and help ensure customers receive timely, coordinated, and professional support throughout the relationship lifecycle.

You will conduct proactive outreach and follow up to understand customer objectives, identify emerging needs and support customer retention and growth.

You will assess customer requirements, timing, decision process, potential value, and fit with available products or services.

You will act as a reliable day-to-day contact for customer inquiries, ensuring requests are documented, routed, followed up, and resolved or escalated appropriately.

You will maintain accurate and current customer contact, activity, opportunities, and pipeline records in CRM or other related business systems, and you will collaborate with internal teams to support a coordinated and positive customer experience.

Core Qualifications, Education, and Experience:

Post-secondary education in business, marketing, communications, or a related discipline, or an equivalent combination of education and relevant experience.
Bilingual (French and English), both written and verbal.
Experience in a customer-facing commercial or relationship-focused role, such as inside sales, customer relationship management, customer success, account coordination, business development support, or account management.
Demonstrated ability to build rapport, conduct needs-based conversations, identify opportunities, and manage timely follow-up with customers or prospects.
Experience using CRM systems, Microsoft Office applications, and related tools to manage customer information, activities, pipeline details, and reporting.
Strong written and verbal communication skills, with the ability to explain information clearly, professionally, and appropriately for different audiences.
Ability to manage multiple priorities, maintain accurate records, and follow through on commitments in a timely and organized manner.

Why work at eTracks?

We offer a flexible, hybrid work environment, where employees are able to work from home up to 50% of the time (according to business needs).

Fast- paced, not-for-profit environment where every day is a different challenge.
Small-team culture where we are “all in it together” and have each other’s back.
Development opportunities and a chance to be involved in the “whole business”.
A challenging yet rewarding opportunity which will drive you to achieve.

Salary Range: $64,000 – $70,000 annual (depending on experience).

Learn more about eTracks by visiting our website: www.etracks.ca

If you are interested in joining our team, please submit your resume and cover letter indicating salary expectations to recruitment@etracks.ca.

Please include “Customer Development & Relationship Specialist (Bilingual)” in the “Subject” line.

We thank all candidates for their interest, however only those selected for interviews will be contacted.

In accordance with Ontario’s Pay Transparency Act, candidates will be notified when they are no longer under consideration or once the vacancy is closed. Updates regarding application status may be communicated via email or through the online applicant profile, where applicable.

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by Human Resources and the hiring manager.

eTracks Tire Management Systems is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, eTracks Tire Management Systems will provide reasonable accommodation for any applicant, as requested during the hiring process.

eTracks Tire Management Systems seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e. members of visible minorities, persons with disabilities, women, and aboriginal peoples). eTracks Tire Management Systems will achieve this by ensuring that its hiring process is fair and equitable for all persons.

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More about this job

Responsibilities

Build and maintain customer and prospective-customer relationships, identify and qualify needs, and develop appropriate business opportunities to support retention and revenue growth. Coordinate customer inquiries with internal teams, ensure timely follow-up and resolution, and maintain accurate customer, activity, and pipeline records in CRM systems.

Requirements

Requires post-secondary education in business, marketing, communications, or a related discipline, or equivalent education and experience, along with written and verbal fluency in French and English. Candidates should have customer-facing commercial or relationship-focused experience, strong communication and follow-up skills, and experience with CRM systems and Microsoft Office.

Skills

French-English Bilingual Communication
Business Development
Needs-Based Conversations
Opportunity Identification
Customer Retention
Account Coordination
Customer Support
CRM Management
Pipeline Management
Customer Outreach
Follow-Up
Recordkeeping
Microsoft Office
Written Communication
Verbal Communication

Benefits

Flexible Hybrid Work Environment
Professional Development Opportunities
Small-Team Culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Development
Business Development
Account Management
Customer Success
Inside Sales
Customer Retention
Revenue Growth
Needs Assessment
Opportunity Qualification
Customer Outreach
Pipeline Management
CRM Systems
Microsoft Office
Customer Inquiries
Account Coordination
Customer Engagement
French
English
Environmental Services
Tire Management

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