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Added 2 hours ago
O
Commercial Relationship Coordinator
Optum
Richmond, BC
- Full-time
The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and…
Added 2 hours ago
DS
Saw Blade Specialist
DGI Supply
Mississauga, ON
- Full-time
The Saw Blade Specialist is a key role within the Sales & Marketing Department by being a subject matter expert on application, features, and functionality of DoALL saw blade products. This…
Added 3 hours ago
BT
Senior Tax Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
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Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
TP
Client Experience Onboarding Specialist
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Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are seeking a customer-focused Client Experience & Onboarding Specialist to oversee the onboarding experience for new clients and serve as a primary point of contact for ongoing client…
Added 10 hours ago
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Job Class: Information Technology Specialist 4
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Added 11 hours ago
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Software Architect: AEC Platform Data
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- Full-time
…l’architecture du nuage et des services - API, contrats de service, intégrations, conception de systèmes distribués et modèle de données connecté qui les relie entre eux - et s’étend à…
Added 11 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 11 hours ago
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Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
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The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 11 hours ago
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Software Architect: AEC Platform Data
Autodesk
Montreal, QC
- Full-time
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Added 11 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Toronto, ON
- Full-time
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Added 11 hours ago
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 12 hours ago
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TECH Specialist
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Prince George, BC
- $18.25 to $21.58 CAD / hour
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Added 13 hours ago
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Ornamental Specialist-Groundskeeper
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Added 15 hours ago
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Spécialiste infrastructure / Infrastructure Specialist
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- Full-time
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Added 15 hours ago
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Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
Nurture relationship with Elder-in-Residence and collaborate with the Indigenous Health Navigator to understand concerns regarding Indigenous Cultural Safety and barriers to care. Advise…
Added 15 hours ago
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Samsung Home Electronics Sales and Product Specialist
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- Full-time
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Added 15 hours ago
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Added 15 hours ago
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BANKING ADVISOR
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Refer your clients to your specialist colleagues for their specific needs.
Added 16 hours ago
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Client Engagement Associate [Hourly]
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Treherne, MB
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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 17 hours ago
SD
Specialist, Patient Care
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- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 18 hours ago
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Norton Brand Ambassador
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- Part-time
Commitment to Service Excellence: Provide exceptional service consistently.
Added 18 hours ago
A
Norton Brand Ambassador
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Ottawa, ON
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Added 19 hours ago
Senior Project Manager
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Toronto, ON
…for our clients. The internal title for this role is Senior Specialist,…

eTracks Tire Management Systems

Bilingual Customer Development & Relationship Specialist

Oakville, ON, Canada

$64,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $64,000 to $70,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

eTracks Tire Management Systems is currently recruiting for the position of Customer Development & Relationship Specialist (Bilingual). This is a newly created position.

Mandate of the Role

Reporting to the Director, Customer Relations & Engagement, the Customer Development & Relationship Specialist will be a key contributor responsible for developing business opportunities, strengthening customer relationships and supporting sustainable revenue growth.

This customer-focused role combines the consultative communications and opportunity development skills with the relationship ownership, follow-through and account coordination skills associated with customer relationship and account management roles.

This position is intended for a professional who can engage customers with credibility, identify needs and opportunities, coordinate internal responses, and maintain disciplined follow-up. It is not an administrative support role, though it requires strong documentation, coordination, and CRM discipline.

How the Mandate will be Fulfilled

In this role, you will serve as a trusted, commercially minded point of contact for customers and prospective customers.

You will build and maintain productive relationships, identify and qualify customer needs, develop and advance appropriate business opportunities, and help ensure customers receive timely, coordinated, and professional support throughout the relationship lifecycle.

You will conduct proactive outreach and follow up to understand customer objectives, identify emerging needs and support customer retention and growth.

You will assess customer requirements, timing, decision process, potential value, and fit with available products or services.

You will act as a reliable day-to-day contact for customer inquiries, ensuring requests are documented, routed, followed up, and resolved or escalated appropriately.

You will maintain accurate and current customer contact, activity, opportunities, and pipeline records in CRM or other related business systems, and you will collaborate with internal teams to support a coordinated and positive customer experience.

Core Qualifications, Education, and Experience:

Post-secondary education in business, marketing, communications, or a related discipline, or an equivalent combination of education and relevant experience.
Bilingual (French and English), both written and verbal.
Experience in a customer-facing commercial or relationship-focused role, such as inside sales, customer relationship management, customer success, account coordination, business development support, or account management.
Demonstrated ability to build rapport, conduct needs-based conversations, identify opportunities, and manage timely follow-up with customers or prospects.
Experience using CRM systems, Microsoft Office applications, and related tools to manage customer information, activities, pipeline details, and reporting.
Strong written and verbal communication skills, with the ability to explain information clearly, professionally, and appropriately for different audiences.
Ability to manage multiple priorities, maintain accurate records, and follow through on commitments in a timely and organized manner.

Why work at eTracks?

We offer a flexible, hybrid work environment, where employees are able to work from home up to 50% of the time (according to business needs).

Fast- paced, not-for-profit environment where every day is a different challenge.
Small-team culture where we are “all in it together” and have each other’s back.
Development opportunities and a chance to be involved in the “whole business”.
A challenging yet rewarding opportunity which will drive you to achieve.

Salary Range: $64,000 – $70,000 annual (depending on experience).

Learn more about eTracks by visiting our website: www.etracks.ca

If you are interested in joining our team, please submit your resume and cover letter indicating salary expectations to recruitment@etracks.ca.

Please include “Customer Development & Relationship Specialist (Bilingual)” in the “Subject” line.

We thank all candidates for their interest, however only those selected for interviews will be contacted.

In accordance with Ontario’s Pay Transparency Act, candidates will be notified when they are no longer under consideration or once the vacancy is closed. Updates regarding application status may be communicated via email or through the online applicant profile, where applicable.

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by Human Resources and the hiring manager.

eTracks Tire Management Systems is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, eTracks Tire Management Systems will provide reasonable accommodation for any applicant, as requested during the hiring process.

eTracks Tire Management Systems seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e. members of visible minorities, persons with disabilities, women, and aboriginal peoples). eTracks Tire Management Systems will achieve this by ensuring that its hiring process is fair and equitable for all persons.

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More about this job

Responsibilities

Build and maintain customer and prospective-customer relationships, identify and qualify needs, and develop appropriate business opportunities to support retention and revenue growth. Coordinate customer inquiries with internal teams, ensure timely follow-up and resolution, and maintain accurate customer, activity, and pipeline records in CRM systems.

Requirements

Requires post-secondary education in business, marketing, communications, or a related discipline, or equivalent education and experience, along with written and verbal fluency in French and English. Candidates should have customer-facing commercial or relationship-focused experience, strong communication and follow-up skills, and experience with CRM systems and Microsoft Office.

Skills

French-English Bilingual Communication
Business Development
Needs-Based Conversations
Opportunity Identification
Customer Retention
Account Coordination
Customer Support
CRM Management
Pipeline Management
Customer Outreach
Follow-Up
Recordkeeping
Microsoft Office
Written Communication
Verbal Communication

Benefits

Flexible Hybrid Work Environment
Professional Development Opportunities
Small-Team Culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Development
Business Development
Account Management
Customer Success
Inside Sales
Customer Retention
Revenue Growth
Needs Assessment
Opportunity Qualification
Customer Outreach
Pipeline Management
CRM Systems
Microsoft Office
Customer Inquiries
Account Coordination
Customer Engagement
French
English
Environmental Services
Tire Management

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