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Added 1 min ago
S
Full-Time Licensed Optician: Coquitlam, BC
Specsavers
Port Coquitlam, BC · Coquitlam, Brit
- Full-time
Manage after-care services, including resolving complaints with effective problem-solving techniques.
Added 1 min ago
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Full-Time Licensed Optician: Calgary, AB
Specsavers
Calgary, AB
- Full-time
Manage after-care services, including resolving complaints with effective problem-solving techniques.
Added 1 min ago
SC
Universal Financial Associate - Blackfalds
Servus Credit Union
Blackfalds, AB
- Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 1 min ago
CC
Account Representative 3 - RC - Union
Coastal Community
Nanaimo, BC
- Full-time
…full range of member service with respect to all credit union services and are a primary developer of enhanced member relationships. Coastal Community Credit Union strives “to be the…
Added 1 min ago
CC
Account Representative 3 - RC - Union
Coastal Community
BC · Nanaimo, BC · Courtenay, BC
- Full-time
…full range of member service with respect to all credit union services and are a primary developer of enhanced member relationships. Coastal Community Credit Union strives “to be the…
Added 1 min ago
PN
Event Security Officer
Pacific National Exhibition
Vancouver, BC
- Other
…the Public Safety team will work under the direction of the Manager, Public Safety & Guest…
Added 1 min ago
VC
Clinical Dietitian - Long Term Care Services - Arbutus Care Centre
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Other
…principles, coordinates the delivery of clinical nutrition services to a resident population with varying physical and cognitive disabilities. Participates as member of the…
Added 1 min ago
LD
Store Systems and Administration
London Drugs Limited
Chilliwack, BC
- $18.25 to $21.58 CAD / hour
- Other
…Accordingly, you will report directly to the Assistant Store Manager and Store…
Added 1 min ago
RB
Senior Manager, Risk and Controls
Royal Bank of Canada
Toronto, ON
- Full-time
Deliver risk advisory and consulting, within Investor Services Business Technology, AI and Automation programs. Support our transformation programs and businesses on Project Risk Assessment…
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RB
Senior Manager, Treasury Solutions, Capital Markets
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 1 min ago
RB
Relationship Manager Intern, Commercial Financial Services
Royal Bank of Canada
Richmond, BC
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 1 min ago
RB
Senior Specialist, CA Milvus Payment Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Identify, develop and propose improvement to the manager on daily operations.
Added 1 min ago
IW
Warehouse/Yard Associate
ICONIX Waterworks
Calgary, AB
- Other
Communicating clearly with your manager, teammates, and customers
Added 15 mins ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
At ICL we are dedicated to transforming lives through innovative healthcare and community support services.
Added 15 mins ago
PH
Food Service Supervisor, Patient or Retail Food Services, C&W (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 15 mins ago
D
Cloud Solutions Architect Manager
Deloitte
Ottawa, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 15 mins ago
IW
Senior Manager, Living Plan Portal - Canada
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 15 mins ago
CO
Coordinator, Corporate Records
City of Medicine Hat
Medicine Hat, AB
- Full-time
Prepare reports, plans, budgets, procurement documents, and recommendations related to records management services and technology.
Added 15 mins ago
IW
Senior Manager, Living Plan Portal - Canada
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 15 mins ago
IW
Coordinator, Region Office Operations (12 Months Contract) - North York, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 15 mins ago
IW
Senior Manager, Living Plan Portal - Canada
IG Wealth Management
ON · Ontario, Canada
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 15 mins ago
FS
Area Safety Manager
First Student
Toronto, ON · Scarborough, ON
- Full-time
The Area Safety Manager (ASM) plays a key role in ensuring the safety of designated locations across all operational, facility, and shop activities within the assigned geographic area.…
Added 15 mins ago
C
Software Implementation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
…enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and…
Added 15 mins ago
CG
Manager, Risk Modelling
Canada Guaranty
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…to be recognized as among the Best Workplaces™ in Financial Services & Insurance (2024, 2025, 2026), Best Workplaces™ in Ontario (2024, 2025), Best Workplaces™ for Mental Wellness (2025,…
Added 15 mins ago
DG
Manager, Privately Held Business Group
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our…

Etraveli Group

Manager, IT Operations

145 King St W, Toronto, ON, M5H 1J8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

For more information, visit:

www.tripstack.com

www.etraveligroup.com

The role

Tripstack is about 180 people across Toronto, Pune, and Kraków. The scope is global IT for the company: the laptops and desktops our people work on, the SaaS and licences they use, the hardware and network in our three offices, and the procurement, vendor management, spend tracking, and capital planning that sit behind all of it. You own the IT budgeting and are accountable to the CTO and Finance for where the money goes.

This is a hands-on role. You will work closely with our Security, SRE, People, and Finance teams, and are the single point of accountability for IT across all three offices.

Responsibilities

Run global IT operations

Own onboarding and offboarding from the IT side: accounts, hardware, and access provisioned before day one and revoked completely on exit, with evidence
Own office IT in all three locations: network, Wi-Fi, meeting rooms and AV, printers, and physical access systems where they fall under IT
Administer the collaboration stack - Google Workspace, Slack, Atlassian, and the long tail of SaaS - including licence hygiene, integrations, and lifecycle
Act as the escalation point for anything IT-related that affects the business, and communicate status plainly to leadership when something is broken

Own IT procurement and vendor management

Own all IT purchasing globally: hardware, peripherals, software, SaaS subscriptions, telecom, and IT services, with a consistent request-to-purchase process across three countries and currencies
Negotiate pricing and terms, consolidate overlapping tools and vendors, and right-size seat counts against actual usage

Own IT spend tracking and capital planning

Own the IT operating and capital budget end to end and report against it monthly with Finance
Build and maintain a multi-year OPEX/CAPEX plan: device refresh cycles, office infrastructure, and one-off investments
Own the cost side of all cloud spending (e.g. GCP, AI tools, etc.), identify unused seats, duplicate tools, and shadow IT, and bring them under management

Partner with Security and SRE

Implement and maintain the endpoint security baseline with our Manager, Security: MDM enforcement, disk encryption, EDR, OS and application patching, and local admin control
Own identity and access administration for corporate systems in partnership with Security and SRE e.g. SSO coverage, group hygiene, and periodic access reviews
Create a clear boundary with SRE on what is corporate IT and what is production infrastructure, so nothing falls between the two functions

Improve how IT works

Document the function: processes, standards, and runbooks that a new team member can follow without asking
Automate the repetitive parts of provisioning, licensing, and reporting, and use AI tooling where it reduces manual effort without reducing control
Set and publish a small number of service metrics - time to resolve, device compliance, onboarding readiness, budget variance - and report on them monthly

Requirements

Proven experience running IT operations for a company of similar size, including direct management of an IT team and accountability for an IT budget
Strong procurement and vendor management track record: negotiating SaaS and hardware agreements, managing renewals, consolidating vendors, and working with Finance and Legal on contracts
Budget ownership: building and reporting against an IT opex and capex budget, asset accounting, and multi-year capital planning
Experience supporting distributed teams across multiple countries and time zones
Clear written and verbal communications; comfortable presenting cost and risk to executives in plain terms
8+ years in IT operations, at least 3 in a management role
Based in the Greater Toronto Area and available to work across Toronto, Pune, and Kraków time zones

Strong differentiators

Experience running IT as a subsidiary or business unit inside a larger group
Experience supporting a software engineering organization, where the users are technical and the device and access needs are different from a typical corporate environment
Experience with SaaS management platforms and spend intelligence tooling, and a record of measurable savings from licence and vendor consolidation
Experience operating IT controls inside a PCI DSS, ISO 27001, or SOC 2 audited environment, including producing evidence for auditors
Regular use of AI tools in your own work and a view on where they help an IT function and where they do not

Additional Experience That Would Be Considered An Asset

Familiarity with ITIL or a comparable service management framework, applied pragmatically rather than by the book
Scripting for automation - Python, Bash, or Apps Script - enough to automate reporting and provisioning tasks
Exposure to travel technology or another regulated, high-availability industry

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Compensation

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

The targeted pay range for this position in the following location is:

Canada - Toronto Office : 100, 000 - 150,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Learn more about us at www.tripstack.com

#tripstack

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More about this job

Responsibilities

The Manager, IT Operations will oversee global IT infrastructure, including hardware, software, and office networks across three international locations. They are responsible for IT budgeting, procurement, vendor management, and ensuring robust security and access controls in partnership with the Security and SRE teams.

Requirements

Candidates must have at least 8 years of experience in IT operations with a minimum of 3 years in a management role, including proven success in budget ownership and vendor negotiations. The role requires a professional based in the Greater Toronto Area with the ability to coordinate effectively across multiple time zones.

Skills

IT Operations
Vendor Management
Budgeting
Procurement
SaaS Management
Endpoint Security
Identity and Access Management
Network Administration
Capital Planning
ITIL
Automation
Project Management
Infrastructure Management
Stakeholder Management
Risk Management

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Vendor Management
Procurement
SaaS
Budgeting
CAPEX
OPEX
Google Workspace
Slack
Atlassian
MDM
EDR
SSO
Identity Management
Network Infrastructure
ITIL
Python
Bash
PCI DSS
ISO 27001
SOC 2
Cloud Spending
Asset Accounting
Endpoint Security
Travel Technology

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