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Added 12 mins ago
LC
Billing Support Specialist
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting…
Added 12 mins ago
UI
Business Specialist
UAP Inc.
Kingston, ON
- Full-time
…Altrom is seeking an Altrom Business Development & Operations Specialist to lead the growth of our Import Parts business across Eastern…
Added 12 mins ago
BT
Arborist Plant Health Care Specialist
Bartlett Tree Experts
Toronto, ON
- Other
RPP Plan, Healthcare spending account, and paid vacation and holidays
Added 28 mins ago
Quality Assurance & Technical Support Specialist
Enercare
AB
Role: Quality Assurance & Technical Support Specialist
Added 57 mins ago
AR
Help Desk Specialist
Atlas-Apex Roofing Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
The role includes assisting with user onboarding and offboarding, account access, equipment deployment, and IT asset tracking. The Help Desk Specialist documents issues and resolutions,…
Added 57 mins ago
UI
Business Specialist
UAP Inc.
Kingston, ON
- $70,100 to $87,600 CAD / year
- Full-time
…Altrom is seeking an Altrom Business Development & Operations Specialist to lead the growth of our Import Parts business across Eastern…
Added 1 hour ago
M
Responsible Gaming (RG) Lead
Midnite
Remote, Canada
- Full-time
- Remote
Run player risk monitoring day to day, bringing together gambling activity, spending, time played, account behaviour and customer interactions to spot signs of harm early.
Added 1 hour ago
Bilingual Account Specialist
Questrade Financial Group
Toronto, ON
We’re looking for our next Bilingual Account Specialist. Could It Be You?
Added 2 hours ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
As part of our Human Resources team, the Payroll Specialist plays a critical role in ensuring employees are paid accurately and on time so they can focus on delivering essential services to…
Added 2 hours ago
CO
Job ID #32315: Supervisor, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
Added 2 hours ago
CO
Job ID #32295: Manager, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
Added 2 hours ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Saint John, NB
- Full-time
Added 3 hours ago
SJ
RPN 4L Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Provides health education using effective teaching strategies that takes into account the patient/family's learning needs, readiness, and motivation to learn;
Added 8 hours ago
AC
Early Careers: Broker, Risk Solutions - Halifax
Aon Corporation
NS · Halifax, Nova Scotia
- Full-time
Support placement workflows across broking, account management, analytics, operations, specialist teams and global delivery partners.
Added 10 hours ago
BT
Staff Accountant for Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 12 hours ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
Commercial Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 14 hours ago
NN
Stock Specialist (Part-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 15 hours ago
GE
Inside Sales - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 16 hours ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
…performance oversight to the Program Opportunity and Research Specialist, ensuring research activities and deliverables align with ContEd priorities and strategic…
Added 16 hours ago
GL
Customer Solutions Specialist
goeasy Ltd.
Halifax, NS
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 17 hours ago
GC
Branch Administrator
GSF Car Parts
ON · Middlesex, ON
- Part-time
Running the weekly account statements and ensure these are up to date
Added 17 hours ago
RD
Operation Specialist Performance Measurement
RBC Dominion Securities
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 17 hours ago
SA
Business Development Representative
STAN AI
Toronto, ON · North York, ON
- $50,000 to $70,000 USD / year
- Full-time
…boards - identifying, engaging, and qualifying leads for our Account Executive team. This is a high-impact role for someone who wants to build a career in SaaS sales at a company still…
Added 18 hours ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
…affected by end-of-life materials. Partnering with our Customer Account Specialist and internal teams (Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, and Engineering),…
Added 18 hours ago
GI
Logistics Solutions Specialist
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Logistics Solutions Specialist – Projects & Freight Forwarding

ETS

Client Success Specialist

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1+ years of working experience
Posting language: English
Posted: Oct 2, 2026

Original job description

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary

Kira Talent is looking for a Client Success Specialist to join our team! In this entry-level role, you’ll have the opportunity to build out your client success skill set and grow your career and impact while working cross-departmentally with the marketing, sales, and product teams. Your average day will be spent working closely with the Client Success Manager, supporting clients. Specifically, engaging with clients to support them in building and delivering their admissions assessments, as well as guiding them on platform best practices and technical support.

Primary Responsibilities

Build client success skills by shadowing the client success managers and supporting their client engagements
Monitor shared client/applicant support inboxes and respond to tickets directly
Proactively find ways to improve the service we offer to clients and take ownership for developing these ideas and/or initiatives.
Supporting the onboarding process for new clients (educate) - ensuring clients are set up for success on the Kira platform, utilizing our technology and methodology to the full potential
Willing to go above and beyond for clients and their applicants!

Skills & Competencies

Passionate about building strong customer relationships and ensuring clients achieve maximum value from our platform.
Your ability to drive client satisfaction will play a key role in maximizing revenue growth within your portfolio.
You thrive on helping others succeed and excel in fast-paced, dynamic environments where entrepreneurial thinking and collaboration are essential.
You’re not just adaptable - you embrace change, challenge the status quo, and bring curiosity, energy, and relentless drive to everything you do.
If you love solving problems, pushing boundaries, and making an impact, we can’t wait to hear from you!
Possessing proficiency in French is advantageous.
Enjoy being challenged
Nurturing and empathetic with a positive attitude and energetic personality
Able to anticipate a customer’s needs and offer innovative solutions

Experience

1+ years of working experience
SaaS experience
Experience in cross-functional team environments

Education

Undergraduate degree

ETS is mission driven and action oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

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More about this job

Responsibilities

Support clients in building and delivering admissions assessments, using the Kira platform effectively, and resolving support requests. Assist with client onboarding, shadow Client Success Managers, and identify and develop improvements to client service.

Requirements

The role requires at least one year of work experience, SaaS experience, and experience working in cross-functional teams. An undergraduate degree is required; French proficiency is advantageous, along with strong customer relationship, problem-solving, and communication abilities.

Skills

Client Success
Customer Relationship Building
Client Onboarding
Customer Support
Technical Support
Problem Solving
Client Satisfaction
Communication
Cross-Functional Collaboration
Adaptability
Empathy
Proactive Service Improvement
SaaS
Admissions Assessment Support
Platform Best Practices

Benefits

Volunteer Time Off

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Success
SaaS
Kira Platform
Admissions Assessments
Client Onboarding
Applicant Support
Support Inbox
Support Tickets
Technical Support
Platform Best Practices
Client Engagement
Customer Satisfaction
Revenue Growth
Cross-Functional Teams
Marketing
Sales
Product
Service Improvement
Education Technology
Assessment Platforms
French

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