Jobs in Canada

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Added 2 months ago
A
2027 Early Careers: Analyst, Casualty– Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
Analyst positions are in-person opportunities, requiring employees to work in the office at least four days per week
Added 2 months ago
RP
IP Litigation Associate (Copyright/Trademarks)
Remote People
Calgary, AB
- Full-time
A national IP practice is looking for an associate with copyright and trademark litigation experience to join its team, with flexibility to be based in Toronto or Vancouver.
Added 2 months ago
RP
Corporate & Securities Associate (Vancouver)
Remote People
Calgary, AB
- Full-time
A well-established Vancouver corporate practice is seeking a Corporate & Securities Associate to join its growing team, working on a mix of public and private company transactions.
Added 2 months ago
RP
Restructuring and Insolvency Associate (Calgary)
Remote People
Calgary, AB
- Full-time
A Calgary practice with an active restructuring and insolvency group is seeking an associate to join its team, working on a range of corporate restructuring, receivership, and insolvency…
Added 2 months ago
I
Senior Mechanical Designer
Introba
Victoria, BC
- Full-time
The Senior Designer performs tasks and delivers projects under the guidance of, and per the instructions provided by, the Associate and/or Principal-in-Charge, including but not limited to…
Added 2 months ago
SC
Bilingual Senior Technical Support Analyst
Staples Canada
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
Be willing to work weekends, evenings, and day shifts
Added 2 months ago
SB
Senior Manager - Creative Operations
Staples Business
Richmond Hill, ON
- Full-time
The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource…
Added 2 months ago
IE
Coordinator, Sustainable Buildings & Performance
Inviro Engineered Systems
Scarborough Bluffs Park, ON
- Full-time
Support senior team members in delivering sustainability consulting projects, including LEED, BOMA BEST, WELL, CaGBC Zero Carbon Building, municipal green building standards, and climate…
Added 2 months ago
UO
Senior Manager, Research Programs
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Senior Manager is responsible for leading a portfolio of complex, high-impact concurrent strategic initiatives that advance the Faculty of Medicine’s research enterprise. Assigned…
Added 2 months ago
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Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
Must Have Valid Driver’s License · Candidates must possess clean driving record and valid driver’s license
Added 2 months ago
ES
Associate Support Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
…budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the…
Added 2 months ago
MU
Conseiller(ère) principal(e) développement de la recherche/Senior Advisor Research Development
McGill University
Montreal, QC
- Full-time
The Senior Research Development Advisor plays a key role within the Strategic Initiatives team in the Office of the Vice-President (Research and Innovation). The incumbent supports the…
Added 2 months ago
SS
Associate Director of Care (RN) - Permanent Full Time Evenings
Sienna Senior Living
Toronto, ON
- Full-time
Associate Director of Care / Permanent Full-Time
Added 2 months ago
C
Associate Director of Building, Ag & Energy
Co-op
Vermilion, AB
- Full-time
Cornerstone Co-op is hiring an Associate Director of Building, Ag & Energy located in either St. Paul, AB or Vermilion, AB. Housing may be available. This position will oversee the…
Added 2 months ago
D
Senior PowerBI Consultant
Datavail
Canada
- Full-time
Microsoft Power BI Data Analyst Associate (PL-300)
Added 2 months ago
Alternatives Distribution, Outbound Specialist - Analyst/ Associate
iCapital
Toronto, ON
iCapital is seeking a driven, high-energy Outbound Sales Associate to join the Alternative Investment Distribution team. This individual will be the first point of contact for financial…
Added 2 months ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
Must Have Valid Driver’s License · Candidates must possess clean driving record and valid driver’s license
Added 2 months ago
D
Senior Litigation Associate (5 - 9 Years’ Call)
DWF
Calgary, AB
- Full-time
DWF is seeking an experienced Litigation Associate (5 - 9 years’ call) to join our growing Calgary office. This is an exceptional opportunity for a motivated individual with an established…
Added 2 months ago
Senior Associate - EUC Solutions
Scotiabank
Toronto, ON
Added 2 months ago
T
Investment Banking Associate, Global Energy
TD
Calgary, AB
- Full-time
You'll work under the direction of a senior officer and with other experienced professionals, helping to generate ideas, advise clients and execute transactions.
Added 2 months ago
L
Associé, développement des affaires
LetkoBrosseau
Montreal, QC
- Full-time
Added 2 months ago
TB
Senior Retail Sales Associate
Tailored Brands
North Vancouver, BC
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 2 months ago
WC
Inside Sales Representative I
White Cap
Winnipeg, MB
- Full-time
…techniques. Work typically involves regular review of output by a senior coworker or…
Added 2 months ago
KD
Gestionnaire, Gestion de Catégories | Associate Category Manager
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 3 months ago
SP
Business Development Associate
SRJ Professional Corporation
Toronto, ON
- Full-time
As a Business Development Associate, you'll be the front line connecting SRJ's SR&ED and accounting expertise with the business owners, CFOs, and finance leaders who need it. You'll work…

Euna Solutions

Associate Support Analyst

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $53,000 - $66,300 We believe in openness, so we publish our range from the start. · Full-time

Apply on euna.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: Compensation Range: $53,000 - $66,300 We believe in openness, so we publish our range from the start.
Job type: Full-time
Experience: Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
Posting language: English
Posted: Sep 1, 2026

Original job description

The Opportunity The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services, this is the role for you.

What You'll Do

Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time.
Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows.
Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set.
Support coverage during holidays, after-hours incidents, and outages when customers need us most.

What You Bring

Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
A genuine customer-first mentality and pride in delivering an outstanding support experience.
Strong written and verbal communication skills, with a natural ability to explain technical concepts in plain language.
Comfort working in a ticketing system or CRM environment, and familiarity with basic technical concepts like web browsers, connectivity, and general software navigation.

Nice-to-Have Qualifications

Experience working in Zendesk specifically.
Prior exposure to SaaS products or software troubleshooting in a professional setting.
Familiarity with public sector or government-facing organizations.

What Success Looks LIke

Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor, contributing toward our 96%+ team target.
Resolve customer issues within established SLA timelines, escalating appropriately when needed.
Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

Growth & Career Path

The Associate Support Analyst role is your entry point into Euna’s Support Services organization. As you develop product expertise and sharpen your troubleshooting skills, the natural next step is promotion to Support Analyst (IC2) -from there, career paths branch into product specialization, technical depth, or people management

Location This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

Compensation Range: $53,000 - $66,300 We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you'll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

Apply on euna.bamboohr.com About employer

More about this job

Responsibilities

The Associate Support Analyst manages incoming customer inquiries via multiple channels while troubleshooting software issues and documenting resolutions. They also contribute to internal knowledge bases and collaborate with the team to maintain high customer satisfaction standards.

Requirements

Candidates should have up to one year of experience in a technical support or customer-facing role and possess strong communication skills. Familiarity with ticketing systems, CRM environments, and basic technical concepts is required.

Skills

Technical support
Customer service
Troubleshooting
Software diagnostics
Zendesk
CRM
Communication
Public sector knowledge
SaaS
Web browsers
Connectivity
Software navigation
Documentation
Problem solving

Benefits

Philanthropy time
Eunafier days
Mentorship
Professional development budget

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Zendesk
CRM
Public Sector
Government Tech
Procurement
Budgeting
Financial Operations
Troubleshooting
Software
Cloud-based
Customer Satisfaction
SLA
Help Desk
AI
Automation
Grants Management
Connectivity
Web Browsers

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Work requirements

Jobs in Canada