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Added 16 mins ago
SJ
Field Service Engineer
Scot JCB Ltd
ON · Essex, ON
- Full-time
Great customer service skills and the ability to build rapport with our customers
Added 31 mins ago
T
Merchandise Processing Team Member - North Bay (Full-Time)
Talize
North Bay, ON
- $17.95 CAD / hour
- Full-time
…sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude, strong work ethic, and the willingness to jump in wherever needed, you’ll…
Added 31 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 31 mins ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Brantford, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Excellent customer service skills and telephone etiquette
Added 46 mins ago
IT
Service Advisor - Temporary
Inland Truck & Equipment
Prince George, BC
- Full-time
Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service…
Added 46 mins ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
…breeder, or supplier. You understand how a greenhouse runs and can talk with growers as someone who knows their…
Added 47 mins ago
BU
Dental Nurse (QDC Qualified)
Bupa UK
Bolton, ON
- Full-time
Become part of a supportive, experienced team where you can develop your skills and build a rewarding career in private dentistry. Practice Manager Sarah Hamer at Bupa Dental Care Bolton is…
Added 47 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 47 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
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Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
Reporting to the Area Service Manager, this role is ideally based in the Leeds/Sheffield area, supporting customers across Northern England. While your primary focus will be the regional…
Added 1 hour ago
A
Bid Manager
ABOMIS
Canada
- Part-time
Our portfolio includes CUPPS/CUTE, CUSS, mobile passenger processing, Multi-DCS, self-service bag tagging, BRS, cloud printing, and other airport IT solutions.
Added 1 hour ago
SC
shift supervisor - Store# 04906, RUTHERFORD & THORNHILL WOODS-VAUGHAN
Starbucks Coffee Company
Vaughan, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 04911, BROCK AND TAUNTON
Starbucks Coffee Company
Whitby, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
NB
Account Manager, Condo Associations and Non-Profits
National Bank of Canada
Montreal, QC
- Full-time
Build your career as a Specialized Account Manager, Condominium Associations and Non-Profit Organizations, within the Flex Business division, and become part of a dynamic team surrounded by…
Added 1 hour ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and other areas.
Added 1 hour ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
Design modern BI solutions, in collaboration with architecture, enabling real-time and self-service analytics.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Central Scheduling Team! This position is accountable to the Manager of Edmonton Central Scheduling, Projects, and Initiatives for the effective performance of numerous clerical duties…
Added 2 hours ago
SC
shift supervisor - Store# 58132, 13081 YONGE STREET
Starbucks Coffee Company
Richmond Hill, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
TH
Plumbing and Electrical Sales Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 hours ago
TH
Lot Associate: Part Time - SQUAMISH
The Home Depot Canada
Squamish, BC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 2 hours ago
TH
Overnight Freight Associate Part Time -7172 Sherwood Park
The Home Depot Canada
Sherwood Park, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 3 hours ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
You can balance investigation, customer communication, and escalation quality in a fast-moving environment.
Added 3 hours ago
TH
Department Supervisor Full-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 3 hours ago
S
Stage Experience Lead - Full Time
sephora.com
London, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is…

Euna Solutions

Customer Success Manager (Budget)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $66,000 - $82,500 · Full-time

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Job details

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
Monitor customer health indicators and respond to potential risk factors for customer retention.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
2 + year(s) of experience in customer success, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Customer Success Manager will manage B2B SaaS customer relationships in the public sector to ensure product value realization and goal achievement. Responsibilities include designing success plans, monitoring customer health, managing upsell opportunities, and collaborating with cross-functional teams.

Requirements

Candidates must hold a bachelor's degree in business, communications, computer science, or a related field. At least 2 years of experience in customer success or support, along with proficiency in Salesforce and project management, is required.

Skills

Customer success
B2B SaaS
Project management
Salesforce
Microsoft Office
Relationship building
Public sector
Data analysis
Upselling
Cross-selling
Customer retention
Strategic planning
Communication
Stakeholder management
NPS
CSAT

Benefits

Professional development budget
Mentorship opportunities
Philanthropy time
Eunafier days
Community engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B SaaS
Public Sector
Salesforce
Project Management
Upselling
Cross-selling
Customer Retention
NPS
CSAT
Cloud-based software
Procurement
Budgeting
Grants management
Financial suite
AI-powered
Stakeholder management
Data analysis
Hybrid work
Government technology

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