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Added 14 mins ago
DC
Coordinator, Construction Services (Electrical)
Defence Construction Canada
Happy Valley-Goose Bay, NL
- Full-time
Support and/or lead business development activities
Added 14 mins ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
Bachelors degree in supply chain operations, data analysis, business technology management, or engineering.
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EN- CALL FOR APPLICATIONS FOR A STRATEGIC PARTNERSHIP US - CANADA
Nkinda
ON · Ontario, Canada
- Contract
…NKINDA is actively seeking strategic B2B partners to develop new business opportunities in US - CANADA -…
Added 14 mins ago
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Systems Analyst - Senior (Peoplesoft HCM exp)
Bevertec
Toronto, ON
- Contract
Knowledge of the business systems technology with emphasis on PeopleSoft HCM , knowledge of the theory and principles of system design to lead the analysis and definition of clients`…
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D
Analyst - AI & Data Transformation
Deloitte
Toronto, ON
- Full-time
You are someone who speaks the language of both business and AI. You don’t need to code like a developer, but you should understand what’s possible (and what’s not) with modern AI, data,…
Added 14 mins ago
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Technical Lead - Java
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Toronto, ON
- $60 to $65 CAD / hour
- Contract
Collaborate with business stakeholders, developers, QA teams, and infrastructure teams.
Added 14 mins ago
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Java Developer
Apptoza Inc.
Toronto, ON
- Contract
Collaborate with Business Analysts, Architects, QA, and DevOps teams
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WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
Strong commercial acumen, including program-level financial oversight, forecasting, profitability management, and business development.
Added 14 mins ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
Added 14 mins ago
D
Consultant, Commercial Lending Data Migration - Operate
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 14 mins ago
RF
Regional Manager (Downtown/Scarborough)
Real Fruit Bubble Tea
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
…100+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond!…
Added 14 mins ago
KC
Superintendent
Kindred Construction Ltd.
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- Full-time
Set up Site office and establish positive relationships with affected business’ and/or people
Added 14 mins ago
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Python Developer
Apptoza Inc.
Toronto, ON
- Full-time
Job Title: Forward Deployed Engineer (Python/Pyspark Developer)
Added 14 mins ago
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Consultant - Strategy & Operations (Future Opportunity) - Digital Customer
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 14 mins ago
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JRoss Hospitality Recruiters
BC · British Columbia, Canada
- Full-time
…ideal opportunity for someone who enjoys being close to the business, leading from the front and creating an event operation that is polished, responsive and consistently…
Added 14 mins ago
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Senior Manager- Clean Economy
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 14 mins ago
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Cranbrook, BC
- Full-time
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to…
Added 14 mins ago
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Machine Learning Educator
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
The ML Educator plays a vital role on the Training team, actively contributing to Amii’s business functions. We are looking for an ML Educator who will be focused on enhancing learner…
Added 14 mins ago
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Assistant Store Manager - Off Price
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AB · Edmonton, AB
- Full-time
Support the Store Manager in building a positive team culture focused on achieving business objectives while making a meaningful impact in the community.
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District Manager – Northern Alberta and Saskatchewan
Linde
AB · Edmonton, AB
- Full-time
You'll work closely with customers to understand their needs, address feedback, and support business growth through sales and marketing initiatives
Added 14 mins ago
WI
Senior Civil Engineer - Municipal Engineering
WSP in Canada
Cornwall, ON
- Full-time
Support proposal development, project pursuits, and business development initiatives that contribute to market growth.
Added 14 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
AB · Edmonton, AB
- Full-time
Strong commercial acumen, including program-level financial oversight, forecasting, profitability management, and business development.
Added 14 mins ago
WI
Senior Civil Engineer - Land Development
WSP in Canada
Cornwall, ON
- Full-time
Contribute to proposals, project strategies, and business development initiatives that expand WSP's presence in the market.
Added 14 mins ago
WI
Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Medicine Hat, AB
- Full-time
Strong commercial acumen, including program-level financial oversight, forecasting, profitability management, and business development.
Added 14 mins ago
JH
Executive Chef - Restaurant
JRoss Hospitality Recruiters
Qualicum Beach, BC
- $95,000 to $120,000 CAD / year
- Full-time
…play a central role in shaping the culinary identity of the business, building the kitchen team, establishing operational systems, and developing a fresh pasta production program that will…

Euna Solutions

Customer Success Manager (Budget)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $66,000 - $82,500 · Full-time

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Applications open in a new tab.

Job details

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
Monitor customer health indicators and respond to potential risk factors for customer retention.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
2 + year(s) of experience in customer success, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Customer Success Manager will manage B2B SaaS customer relationships in the public sector to ensure product value realization and goal achievement. Responsibilities include designing success plans, monitoring customer health, managing upsell opportunities, and collaborating with cross-functional teams.

Requirements

Candidates must hold a bachelor's degree in business, communications, computer science, or a related field. At least 2 years of experience in customer success or support, along with proficiency in Salesforce and project management, is required.

Skills

Customer success
B2B SaaS
Project management
Salesforce
Microsoft Office
Relationship building
Public sector
Data analysis
Upselling
Cross-selling
Customer retention
Strategic planning
Communication
Stakeholder management
NPS
CSAT

Benefits

Professional development budget
Mentorship opportunities
Philanthropy time
Eunafier days
Community engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B SaaS
Public Sector
Salesforce
Project Management
Upselling
Cross-selling
Customer Retention
NPS
CSAT
Cloud-based software
Procurement
Budgeting
Grants management
Financial suite
AI-powered
Stakeholder management
Data analysis
Hybrid work
Government technology

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