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Added 9 mins ago
C
Store Manager, Gardenland Parts & Supply
Co-op
Morden, MB
- Full-time
Work Location: Gardenland Parts & Supply, 492 9th St, Morden, MB
Added 17 mins ago
TH
Restaurant manager
TIM HORTONS
Gananoque, ON
- From $60,000 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 18 mins ago
MN
Nail salon manager
Milano Nails Bar
Fort McMurray, AB
- From $40.3 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 23 mins ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
Job Title:SITE SUPERVISOR S2 UP TO 8 FTERequisition #:206092Job Location:Canada-British Columbia-WhistlerDepartment:Multi functional Lab Core LabJob Type:Regular, Full TimeStart Date of…
Added 23 mins ago
CE
Project manager - Aerospace
Capgemini Engineering
Montreal, QC
- Full-time
Capgemini Engineering is seeking a Bilingual - Project Manager ( French & English - written and spoken) to join the Project Management team in Mirabel, Québec for Aerospace Domain. In this…
Added 23 mins ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 23 mins ago
OF
Head Trainer
Orangetheory Fitness Canada
Langley (District), BC · Langley, BC
- $40 to $60 USD / hour
- Full-time
Partner with the Studio Manager and Regional Leadership to ensure the success of the studio
Added 23 mins ago
WC
(CAN) Cashier
Walmart Canada
Maple Ridge, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 23 mins ago
TG
Senior Project Manager, Roofing
Triumph Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $140,000 CAD / year
- Full-time
The Senior Project Manager, Roofing runs our largest and most complex roofing projects from handover through close out, and sets the standard the rest of the project management group works…
Added 23 mins ago
CT
Roofing Services Manager
CSG Talent
Vaughan, ON
- $120,000 to $170,000 USD / year
- Full-time
A well-established commercial roofing contractor in Ontario is seeking an experienced Roofing Service Manager to oversee and develop its roofing service, repair, and maintenance operations.…
Added 23 mins ago
R&
Senior Commercial Manager
Robertson & Company Ltd.
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
Added 23 mins ago
HR
Information Technology Security Analyst
Halifax Regional Municipality
Halifax, NS
- $90,466 to $117,079 CAD / year
- Full-time
Reporting to the Manager, Cybersecurity, the Security Analyst is responsible for the implementation, administration, and maintenance of security technologies that support Halifax Regional…
Added 23 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
St. John's, NL
- Full-time
Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
Added 23 mins ago
RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
The Sr. Manager, Restaurant Technology Deployment & Vendor Management is responsible for leading the successful execution of strategic restaurant technology programs with a primary focus on…
Added 23 mins ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Middleton, NS
Location: Western Zone, Soldiers Memorial Hospital
Added 23 mins ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Middleton, NS
Location: Western Zone, Soldiers Memorial Hospital
Added 23 mins ago
Nurse Educator - The Learning Institute
Nova Scotia Health and IWK Health
Halifax, NS
Location: Central Zone, Bethune Building - QEII
Added 34 mins ago
M
Shift manager - fast food restaurant
McDonalds
Lachute, QC · Brownsburg-Chatham, QC
- $19.1 to $23 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 52 mins ago
FS
Fast food restaurant manager
Firehouse Subs
Winnipeg, MB
- From $27 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 52 mins ago
OC
Store manager - retail
Om Canpacific International Inc.
Etobicoke, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 53 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Internship
Reporting to the Unit Manager, and under the direction and supervision of the Charge nurse, the Psychiatric Aide/Health Care Aide carries out the care plan to facilitate a stable,…
Added 53 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Internship
Reporting to the Unit Manager, and under the direction and supervision of the Charge nurse, the Psychiatric Aide/Health Care Aide carries out the care plan to facilitate a stable,…
Added 53 mins ago
TC
Learning & Development Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
The Manager, Learning & Development serves as a trusted partner and advisor to Takeda Canada’s commercial teams and the broader organization. The role is responsible for initiating,…
Added 53 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Internship
Reporting to the Unit Manager, and under the direction and supervision of the Charge nurse, the Psychiatric Aide/Health Care Aide carries out the care plan to facilitate a stable,…
Added 53 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Internship
Reporting to the Unit Manager, and under the direction and supervision of the Charge nurse, the Psychiatric Aide/Health Care Aide carries out the care plan to facilitate a stable,…

Euna Solutions

Customer Success Manager (Budget)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $66,000 - $82,500 · Full-time

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Job details

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
Monitor customer health indicators and respond to potential risk factors for customer retention.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
2 + year(s) of experience in customer success, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Customer Success Manager will manage B2B SaaS customer relationships in the public sector to ensure product value realization and goal achievement. Responsibilities include designing success plans, monitoring customer health, managing upsell opportunities, and collaborating with cross-functional teams.

Requirements

Candidates must hold a bachelor's degree in business, communications, computer science, or a related field. At least 2 years of experience in customer success or support, along with proficiency in Salesforce and project management, is required.

Skills

Customer success
B2B SaaS
Project management
Salesforce
Microsoft Office
Relationship building
Public sector
Data analysis
Upselling
Cross-selling
Customer retention
Strategic planning
Communication
Stakeholder management
NPS
CSAT

Benefits

Professional development budget
Mentorship opportunities
Philanthropy time
Eunafier days
Community engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B SaaS
Public Sector
Salesforce
Project Management
Upselling
Cross-selling
Customer Retention
NPS
CSAT
Cloud-based software
Procurement
Budgeting
Grants management
Financial suite
AI-powered
Stakeholder management
Data analysis
Hybrid work
Government technology

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