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Added 9 mins ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Lead the PA and DPM teams in delivering annual strategic objectives, with progress monitored through defined milestones, service-level performance, quality measures and project outcomes.
Added 24 mins ago
LP
CPSAR Student Research Assistants
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Support research activities, project coordination, meetings, and documentation using project-management tools.
Added 25 mins ago
Merchandising Planning and Project Analyst
Vast auto Distribution
Brampton, ON
Own the Category Management team's project calendar, ensuring all active projects have clear owners, timelines, milestones, and status updates.
Added 39 mins ago
A
Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Project Support: Be a go-to resource to support the project management and product delivery teams to ensure project goals are clear, technical requirements are defined, risks are…
Added 39 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 39 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
Based in Vancouver, BC, Worley office, the successful candidate will lead the delivery of materials handling and mechanical engineering projects across mining, ports and marine terminals,…
Added 39 mins ago
EL
Manager, Core HR, PXT
Estée Lauder Companies
Toronto, ON
- Full-time
Support change management efforts, nurture our culture and create unique team member experiences
Added 39 mins ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
…drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and…
Added 39 mins ago
M
Metro Estimating Lead
Microsoft
Goodwood, ON · Toronto, ON
- Full-time
The Metro Estimating Lead is responsible for developing, maintaining, advising and reporting construction cost estimates for datacenter projects across the Americas region. Estimates will…
Added 39 mins ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
…cloud services can deliver digital transformation. You will lead a virtual team of sales, technical, and services resources to help customers realize transformation through cloud computing.…
Added 39 mins ago
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Principal Process Specialist
Fluor
Vancouver, BC
- Full-time
May lead a process team on a project overseeing design of several process areas or units to develop drawings and specifications for study, feasibility, Front End Engineering Development…
Added 39 mins ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
RSM is seeking a Cyber Strategy Advisory Manager to lead large-scale cybersecurity assessments, program transformations, and technology-enabled implementations for complex clients. This…
Added 39 mins ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…monitoring, and control solutions. As a technical contributor and project lead, you will provide engineering expertise for power management systems, industrial control systems, power…
Added 39 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Added 39 mins ago
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Services and Solutions - Sales Executive
Insight
Toronto, ON
- Full-time
The Client Solutions Lead (CSL) is an expander role responsible for growing Insight’s Services footprint within assigned districts and executing the district Services plan. Partnering with…
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Kitchener, ON
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Calgary, AB
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
London, ON
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Toronto, ON
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Ottawa, ON
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
AB · Edmonton, AB
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Montreal, QC
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Winnipeg, MB
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 54 mins ago
J
Indigenous Procurement Specialist
Jacobs
Burnaby, BC
- $80,000 to $115,000 USD / year
- Full-time
Balance project risks Collaborate with Supply Chain Management to weigh commercial value against participation goals.
Added 55 mins ago
Asset Management Consultant
WSP
Toronto, ON
As an Asset Management Advisor, reporting to a regional team lead, you will be expected to actively contribute to our Canadian Asset Management Strategy, which is key to our WSP growth in…

Euna Solutions

Customer Success Manager (Budget)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $66,000 - $82,500 · Full-time

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Job details

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
Monitor customer health indicators and respond to potential risk factors for customer retention.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
2 + year(s) of experience in customer success, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Customer Success Manager will manage B2B SaaS customer relationships in the public sector to ensure product value realization and goal achievement. Responsibilities include designing success plans, monitoring customer health, managing upsell opportunities, and collaborating with cross-functional teams.

Requirements

Candidates must hold a bachelor's degree in business, communications, computer science, or a related field. At least 2 years of experience in customer success or support, along with proficiency in Salesforce and project management, is required.

Skills

Customer success
B2B SaaS
Project management
Salesforce
Microsoft Office
Relationship building
Public sector
Data analysis
Upselling
Cross-selling
Customer retention
Strategic planning
Communication
Stakeholder management
NPS
CSAT

Benefits

Professional development budget
Mentorship opportunities
Philanthropy time
Eunafier days
Community engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B SaaS
Public Sector
Salesforce
Project Management
Upselling
Cross-selling
Customer Retention
NPS
CSAT
Cloud-based software
Procurement
Budgeting
Grants management
Financial suite
AI-powered
Stakeholder management
Data analysis
Hybrid work
Government technology

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