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Added 9 mins ago
C
Store Manager, Gardenland Parts & Supply
Co-op
Morden, MB
- Full-time
The Store Manager is a ‘working manager’ responsible for the overall leadership, operational performance, and profitability of the store, ensuring alignment with organizational goals, brand…
Added 23 mins ago
K
Account Manager
Klipboard
Oakville, ON
- Full-time
To maintain and develop existing customers through appropriate propositions and ethical sales methods to optimise the quality of service, business growth, and customer satisfaction.
Added 23 mins ago
OF
Head Trainer
Orangetheory Fitness Canada
Langley (District), BC · Langley, BC
- $40 to $60 USD / hour
- Full-time
Partner with the Studio Manager and Regional Leadership to ensure the success of the studio
Added 23 mins ago
WC
(CAN) Cashier
Walmart Canada
Maple Ridge, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 23 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
St. John's, NL
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 23 mins ago
RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and…
Added 53 mins ago
OC
Store manager - retail
Om Canpacific International Inc.
Etobicoke, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 54 mins ago
MB
Territory Manager - Sudbury
Moosehead Breweries
Sudbury, ON
- $60,000 to $72,000 CAD / year
- Full-time
Moosehead is seeking a results-driven sales professional to lead world class brands: Twisted Tea Hard Iced Tea - TRULY Seltzer - Sun Cruiser and the full Moosehead Beer Portfolio across…
Added 54 mins ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…You do the planning, sourcing and negotiating, and the Events Manager signs off. By the time an event is ready to execute, your work is done and the team never has to…
Added 54 mins ago
TC
Learning & Development Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
The Manager, Learning & Development serves as a trusted partner and advisor to Takeda Canada’s commercial teams and the broader organization. The role is responsible for initiating,…
Added 54 mins ago
IR
Construction Coordinator
Impact Recruitment
Surrey, BC
- Contract
Reporting to the Construction Manager and working closely with the Project Managers, the Construction Coordinator will act as a central point of coordination for assigned projects.
Added 54 mins ago
TC
Insights & Analytics Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 54 mins ago
ST
Inside Sales Representative (PLT)
Scotia Tirecraft
Mississauga, ON
- Full-time
Scotia Tire & Alignment Services Ltd., a proud member of the Tirecraft network, is seeking a motivated, sales-driven Inside Sales Representative – Passenger & Light Truck (PLT) to join our…
Added 1 hour ago
CD
Car dealership manager
Capital Dodge Chrysler Jeep Limited
Kanata, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
SJ
Field Service Engineer
Scot JCB Ltd
ON · Essex, ON
- Full-time
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.
Added 1 hour ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
This is a rare chance to build a brand. Reporting to the VP of Sales, Marketing and PMO, the Director of Brands owns consumer marketing for the Nature's Touch brand - building, launching,…
Added 1 hour ago
NT
Project Manager, PMO
Nature's Touch Inc.
ON
- Full-time
Reporting to the Director of PMO, the Project Manager owns the end-to-end execution of private-label and branded initiatives across a high-volume, fast-moving portfolio - from Innovation…
Added 1 hour ago
CP
Retail sales manager
Clivia Products of Canada Inc.
Woodbridge, ON
- From $43.5 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
NS
Hairstyling salon manager
N15 Studio
Toronto, ON
- From $42 CAD / hour
- Full-time
- On-site
Prepare reports on sales volumes, merchandising and personnel matters
Added 1 hour ago
T
Merchandise Processing Team Member - North Bay (Full-Time)
Talize
North Bay, ON
- $17.95 CAD / hour
- Full-time
…environment and enjoys staying active. You communicate well, keep the sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude,…
Added 1 hour ago
BG
Category Manager - Underground and Tree Care
Brandt Group of Companies
Regina, SK
- Full-time
Due to continued growth, Brandt is currently seeking a Category Manager -Underground and Tree Care. You are the key player in the growth and development of the applicable commodity for…
Added 1 hour ago
KC
Shift manager - fast food restaurant
KFC Canada (Yum! Brands Subsidiary)
Melfort, SK
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 1 hour ago
KC
Shift manager - fast food restaurant
KFC Canada (Yum! Brands Subsidiary)
Prince Albert, SK
- Full-time
Maintain records of stock, repairs, sales and wastage
Added 1 hour ago
BK
Shift manager - fast food restaurant
Burger King
Winkler, MB
- Full-time
Maintain records of stock, repairs, sales and wastage

Euna Solutions

Customer Success Manager (Budget)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $66,000 - $82,500 · Full-time

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Job details

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
Monitor customer health indicators and respond to potential risk factors for customer retention.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
2 + year(s) of experience in customer success, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Customer Success Manager will manage B2B SaaS customer relationships in the public sector to ensure product value realization and goal achievement. Responsibilities include designing success plans, monitoring customer health, managing upsell opportunities, and collaborating with cross-functional teams.

Requirements

Candidates must hold a bachelor's degree in business, communications, computer science, or a related field. At least 2 years of experience in customer success or support, along with proficiency in Salesforce and project management, is required.

Skills

Customer success
B2B SaaS
Project management
Salesforce
Microsoft Office
Relationship building
Public sector
Data analysis
Upselling
Cross-selling
Customer retention
Strategic planning
Communication
Stakeholder management
NPS
CSAT

Benefits

Professional development budget
Mentorship opportunities
Philanthropy time
Eunafier days
Community engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
B2B SaaS
Public Sector
Salesforce
Project Management
Upselling
Cross-selling
Customer Retention
NPS
CSAT
Cloud-based software
Procurement
Budgeting
Grants management
Financial suite
AI-powered
Stakeholder management
Data analysis
Hybrid work
Government technology

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