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Added 7 mins ago
store manager - retail
Little Red River Group of Companies
Fort Vermilion, AB
Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 7 mins ago
Manager, Quality Assurance (Contract)
Thermon
Orillia, ON
Contract
Provide HSE support for Thermon's operations in Orillia including conducting or assisting in incident investigations and participation in the location JHSC
Added 7 mins ago
Clinic Manager – Thornhill, Ontario
MedSleep
Vaughan, ON
Full-time
Clinic Manager – Thornhill, OntarioMedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team…
Added 7 mins ago
Clinic Manager – Etobicoke, Ontario
MedSleep
Toronto, ON · Etobicoke, ON
Full-time
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Added 7 mins ago
QE Program Manager
Apptoza Inc.
Toronto, ON
Contract
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Added 7 mins ago
Incident Manager
Apptoza Inc.
Toronto, ON
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Added 7 mins ago
Senior Events and Promotions Specialist-Limited Term
Ontario Tech University
Oshawa, ON
Internship
Reporting to the Manager, Integrated Communications & Engagement, the Senior Events and Promotions Specialist leads the planning, coordination, and execution of high-profile, pan-university…
Added 7 mins ago
Associate Business Manager, Solar
Potentia Renewables Inc.
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1,500 MW…
Added 7 mins ago
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
…and operating effectiveness with minimal guidance from line…
Added 7 mins ago
Bilingual Communications Coordinator
Altis
Toronto, ON
$25 to $27 CAD / hour
Contract
Location: Toronto, ON, On-site (5 days per week)
Added 7 mins ago
Project Manager
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Full-time
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Added 7 mins ago
Business Analyst / Project Manager - Cyber Security
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Contract
Added 7 mins ago
Customer Experience Specialist
HAVEN Apparel Inc.
Vancouver, BC
Full-time
…flag patterns or recurring issues to the Customer Experience…
Added 7 mins ago
JR-210934 Project Manager Senior / Delivery Lead
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The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means…
Added 7 mins ago
Building Maintenance Service Manager
Experis Canada
Montreal, QC
Contract
Job Title: Building Maintenance Service Manager
Added 7 mins ago
Administrative Clerk
ASCO Restoration Services Inc.
Hawkesbury, ON
$45,000 to $60,000 CAD / year
Full-time
Perform any other tasks assigned to this position by the Operations Manager in a timely manner.
Added 7 mins ago
Assistant-gérant de magasin
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Payroll and HR Coordinator
Radiant Logistics Inc.
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Added 7 mins ago
Store Manager
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Vancouver, BC
Full-time
The Store Manager is responsible to take ownership for the day-to-day leadership of the retail location, driving sales performance, ensuring an outstanding customer experience, managing…
Added 7 mins ago
Inventory Control / Quality Assurance Specialist
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$60,000 to $75,000 CAD / year
Full-time
…/ QA Specialist reporting to the Regional DC Administration Manager will be responsible for inventory integrity and quality assurance activities throughout the warehouse…
Added 7 mins ago
Head of Marketing / Marketing Director
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Toronto, ON
Full-time
Location: Toronto, hybrid, from our office on Geary Ave
Added 7 mins ago
Clinic Manager
MedSleep
Toronto, ON · Etobicoke, ON
Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Etobicoke, Ontario clinic – someone who can balance strong leadership with a…
Added 7 mins ago
Clinic Manager
MedSleep
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Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a…
Added 7 mins ago
Clinic Manager
MedSleep
Ottawa, ON
Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a…
Added 7 mins ago
Clinic Manager
MedSleep
Perth, ON
Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Perth, Ontario clinic – someone who can balance strong leadership with a…

Euna Solutions

Customer Success Manager - Contract (Procurement)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Pay: Compensation Range: $66,000 - $82,500 We believe in openness, so we publish our range from the start.
Job type: Full-time
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500 We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. 

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address retention risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Stakeholder Communication
Customer Success Planning
Project Management
Customer Data Analysis
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Survey Management
Salesforce
Microsoft Office
Public Sector SaaS
Cross-Functional Collaboration
Webinar and Event Support

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development Budget
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Procurement
Customer Success
Public Sector
B2B SaaS
Customer Experience
Customer Success Plans
Stakeholder Management
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Customer Data Analysis
Usage Patterns
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
Government Technology
Artificial Intelligence

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