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Added 56 mins ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
Oakville, ON
Full-time
Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Added 56 mins ago
Customer Success Manager (Procurement)
Euna Solutions
Oakville, ON
Full-time
Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Added 57 mins ago
Sales Manager_Vancouver, Canada (Cantonese required)
Chowbus
Vancouver, BC
…partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities, our vision is to create a world…
Added 1 hour ago
Founding GTM Engineer
RestoReach
Canada
Full-time
…restaurant industry. We partner with the most innovative restaurant tech and services organizations to deliver targeted inbound & outbound acquisition systems across email, social, paid…
Added 2 hours ago
Sales Enablement Lead (OTE: upto 120k)
BoomerangFX
Mississauga, ON
$80,000 to $90,000 CAD / year
Full-time
…operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a…
Added 4 hours ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Added 4 hours ago
Customer Success Manager (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Added 4 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
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Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 4 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Urban Ridge Supplies
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Full-time
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Added 5 hours ago
Middle/Senior Forward Deployed Engineer (Python, AI)
Urban Ridge Supplies
Toronto, ON
Full-time
We're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google,…
Added 8 hours ago
Growth Marketing & Automation Specialist
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Added 11 hours ago
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PheedLoop Events
Toronto, ON
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Experience or internships at a fast-paced tech company, SaaS, or startup.
Added 17 hours ago
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AppDirect
Toronto, ON
Develop and optimize automated growth workflows using a modern marketing tech stack, including tools such as Unify, Clay, Claude, Zapier, HubSpot, and Salesforce.
Added 18 hours ago
RVP, Sales - Data Foundation - Public Sector
Salesforce
ON
Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 18 hours ago
Vice-President, Enterprise Media & Owned Channels
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Toronto, ON
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The Vice-President operates as Chapter Area Lead for Enterprise Media & Owned Channels within CIBC’s agile operating model, leading a chapter area of approximately 225 marketing…
Added 18 hours ago
Vice-President, Enterprise Media & Owned Channels
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The Vice-President operates as Chapter Area Lead for Enterprise Media & Owned Channels within CIBC’s agile operating model, leading a chapter area of approximately 225 marketing…
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Manager Revenue Operations (OTE: 100k - 120k)
BoomerangFX
Mississauga, ON
$75,000 to $85,000 CAD / year
Full-time
…operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a…
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$75,000 to $95,000 CAD / year
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…content. You'll run and improve our nurturing funnel in HubSpot/Salesforce, Mailchimp and Apollo. You'll know which leads are real, hand them to sales cleanly, and track what…
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Technical Marketing & Partnerships Specialist
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Added 1 day ago
Salesforce Tech Lead (Marketing Cloud)
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Added 1 day ago
Senior Manager, Account Service Management
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We are seeking a high-performing Senior Manager, Account Service Management to lead our Americas ASM team. In this pivotal role, you will oversee the account service managers responsible…
Added 1 day ago
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Remote, Canada
Full-time · Remote
Interest in the health tech industry and experience working in the life sciences industry
Added 1 day ago
Inbound Business Development Representative
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Full-time
Own inbound lead flow: monitor, qualify, and route leads to AEs, ensuring a fast and accurate handoff process.

Euna Solutions

Customer Success Manager - Contract (Procurement)

ON, Canada
Oakville, ON, L6L 0G2, Canada

Pay: Compensation Range: $66,000 - $82,500 We believe in openness, so we publish our range from the start.
Job type: Full-time
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500 We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. 

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address retention risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Stakeholder Communication
Customer Success Planning
Project Management
Customer Data Analysis
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Survey Management
Salesforce
Microsoft Office
Public Sector SaaS
Cross-Functional Collaboration
Webinar and Event Support

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development Budget
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Procurement
Customer Success
Public Sector
B2B SaaS
Customer Experience
Customer Success Plans
Stakeholder Management
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Customer Data Analysis
Usage Patterns
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
Government Technology
Artificial Intelligence

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