Jobs in Canada

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Added 4 mins ago
Junior Account Executive, Carrier & Wholesale
Valley Fiber
Winnipeg, MB · Winkler, MB
Full-time
Assist in the coordination of contract renewals and sales opportunities.
Added 4 mins ago
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
$80,000 to $95,000 CAD / year
Full-time
Understand contract terms, renewal timelines and client commitments, ensuring proactive renewal strategies are in place.
Added 4 mins ago
Agro Centre Manager
Federated Co-operatives Limited
Steinbach, MB
Full-time
…leader for our Agro Center in Steinbach, MB! Come and be a part of a company where trust, accountability, and building connections are…
Added 19 mins ago
Business Development Associate (6 month contract) CIBC Wood Gundy
CIBC
Vancouver, BC
Part-time
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site part time Monday-Friday.
Added 19 mins ago
Vice President, National Accounts
BMO
Toronto, ON · FCP
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 19 mins ago
Store Associate
Sherwin-Williams
Toronto, ON · Etobicoke, ON
…excellent customer service, while consistently meeting the store’s sales…
Added 19 mins ago
Store Associate
Sherwin-Williams
Toronto, ON · Etobicoke, ON
…excellent customer service, while consistently meeting the store’s sales…
Added 19 mins ago
SMB Wireless Cross-Sell Manager
Rogers Communications
Moncton, NB · Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Build and execute cross-sell campaigns and programs in partnership with Marketing, Digital, Sales and channel teams to convert identified opportunities into incremental product sales and…
Added 33 mins ago
Business Development Account Manager (AM) - Western Canada
EHN Canada
Canada
Full-time
Understand contract terms, renewal timelines and client commitments, ensuring proactive renewal strategies are in place.
Added 33 mins ago
Entry-Level English Teacher (ESL) | Visa Sponsored
English 1
Oakville, ON
Full-time
English 1 is hiring motivated, globally minded individuals for full-time English teaching jobs in China. No teaching experience? No problem- if you've led presentations, coached a team,…
Added 33 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 34 mins ago
Financial Services Associate - Full Time - 12 Month Contract
Meridian Credit Union
Waterloo, ON
$60,000 to $64,000 CAD / year
Full-time
As Financial Services Associate (12-Month Contract):
Added 34 mins ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
North Bay, ON
Up to $17.6 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 34 mins ago
Seasonal Customer Experience Representative - Operations
Indigo Books & Music
Edmonton, AB
$15 to $18.75 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Business Development Manager (Sales)
Kleysen Group Ltd.
Winnipeg, MB · Edmonton, AB · MB · AB
Full-time
Kleysen Group Ltd, part of Mullen Group Ltd since 2006 and has been providing transportation solutions for over 85 years. Headquartered in Winnipeg, Kleysen is Mullen’s second-largest…
Added 1 hour ago
Seasonal Customer Experience Representative - Operations
Indigo
AB · Edmonton, AB
$15 to $18.75 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Senior Branch Operations Administrator, Nesbitt Burns
BMO
Montreal, QC · MCGC
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Administration Assistant, Wealth Management, (contract) Nesbitt Burns
BMO
Montreal, QC · MCGC
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Branch Operations Administrator
BMO
Winnipeg, MB
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Mortgage Specialist
BMO
Abbotsford, BC
Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 1 hour ago
Private Banking Officer, Private Wealth
BMO
Toronto, ON · FCP
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Customer Service Representative
BMO
Invermere, BC
Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Personal Banker
BMO
Invermere, BC
Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 1 hour ago
Business Sales Consultant
Rogers Communications
Burnaby, BC · North Vancouver, BC · Surrey, BC · Vancouver, BC · Calgary, AB
Excellent time management skills – with the ability to manage multiple competing priorities to meet sales targets and quotas.
Added 1 hour ago
PepsiCo Beverages Full-Time Sales Representative - 1 Year Contract
PepsiCo
Saskatoon, SK
Full-time · Contract
As part of our field sales team, our sales representatives are at the forefront of ensuring Pepsi’s presence on shelves and in fridges. From small independent shops to large scale shopping…

Euna Solutions

Customer Success Manager - Contract (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector Procurement
SaaS Product Knowledge
Customer Experience Strategy
Customer Data Analysis
Customer Health Monitoring
Churn Mitigation
Upselling And Cross-Selling
Salesforce
Microsoft Office
Survey Management
Cross-Functional Collaboration

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement
Public Sector
B2B SaaS
Customer Success Plans
Customer Experience Strategy
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
AI
Government Technology
Cloud-Based Software
Intelligent Automation

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