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Added 6 mins ago
Coordinator(s), Land-Based Learning, Faculty of Science
University of Calgary
Calgary, AB
Part-time
The Land-based Learning Coordinator(s) will provide leadership, coordination and program development related to innovative land and culture-based programming that Indigenous communities…
Added 6 mins ago
Marketing & Social Media Intern
BDH Collective
Canada
Internship
This is a learning-based opportunity designed to support students in completing their academic programs. We cannot accept independent or volunteer applicants at this time.
Added 6 mins ago
EDI Key Account Coordinator
Mint Green Group
Pointe-Claire, QC
Full-time
Added 6 mins ago
Internal Audit Manager, VP Finance
University of Calgary
Calgary, AB
Full-time
Operating within a complex and decentralized academic environment, the Manager applies strong business acumen and audit expertise to assess operational, financial, compliance, strategic,…
Added 6 mins ago
Office Manager & Marketing Coordinator (12-month contract)
Peak Associates Limited
Toronto, ON
$75,000 to $90,000 CAD / year
Contract
Our client is a leading commercial real estate developer based in downtown Toronto, seeking an Office Manager & Marketing Coordinator on a 12-month contract basis to join their lean,…
Added 6 mins ago
Manager, Infrastructure and Cloud Services
General Dynamics Mission Systems–Canada
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Added 6 mins ago
Gift Processing and Tax Receipting Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
Full-time
Contribute to the development, maintenance, and updating of GPTR procedures and documentation in collaboration with the GPTR Manager and team members.
Added 7 mins ago
Program Leader - School Age Programs (Central Okanagan)
YMCA of Southern Interior BC
West Kelowna, BC · Kelowna, BC
Part-time
…fostering meaningful relationships and supporting healthy child…
Added 7 mins ago
Kitchen Manager
Boston Pizza
Truro, NS
Full-time
Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
Added 7 mins ago
Senior Manager, Community & Social Media
Geotab
Toronto, ON · Oakville, ON
…data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve…
Added 19 mins ago
Manager, Infrastructure and Cloud Services
General Dynamics Mission Systems–Canada
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
Added 19 mins ago
Senior Software Developer
Plusgrade
Montreal, QC
Full-time
Our process: Recruiter call → Hiring Manager interview →Technical Interview→ Final interview.
Added 19 mins ago
Manager, Visual Merchandising & Brand Standards (ON)
Canadian Industries Limited
Vaughan, ON
Full-time
The Manager, Visual Merchandising and Brand Standards (Dulux/Bétonel) will own the in-store customer experience across the Dulux store network. This role is responsible for store sales…
Added 19 mins ago
Software Developer
Plusgrade
Montreal, QC
Full-time
Our process: Recruiter call → Hiring Manager interview →Technical Test→ Final interview.
Added 19 mins ago
Recreation Therapy Associate
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
$25.84 to $30.85 CAD / hour
Full-time
…on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate…
Added 19 mins ago
Class 1 Truck Driver - City
Sobeys
AB · Edmonton, AB
Internship
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 19 mins ago
Integrated Planning Manager
Sobeys
Mississauga, ON
Full-time
Manager, Integrated Planning & Strategic Initiatives
Added 19 mins ago
Class 1 Truck Driver - City
Sobeys
AB · Edmonton, AB
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 19 mins ago
COMMERCIAL ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE – CONNECT/PARTNERSHIPS (Bilingual)
BDC
Montreal, QC
Full-time
Opportunities for learning, training and development, and much more...
Added 19 mins ago
Engineering Manager
Plusgrade
Montreal, QC
Full-time
Our process: Recruiter call → Hiring Manager interview → Team Interview→Final interview.
Added 19 mins ago
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…plans, Employee share ownership plan, professional training and development and many more…
Added 21 mins ago
Engineering Manager
Plusgrade
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our process: Recruiter call → Hiring Manager interview → Team Interview→Final interview.
Added 21 mins ago
In Store Bakery - Baker
Safeway Canada
Calgary, AB
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 21 mins ago
Lube Technician
Dilawri Group of Companies
Vancouver, BC
Full-time
…culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead,…
Added 21 mins ago
Food Service Manager , CSNM
Compass Group Canada
Maple, ON
Full-time
Now, If You Were To Come On Board As a Food Service Manager We’d Ask You To Do The Following For Us

Euna Solutions

Customer Success Manager - Contract (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector Procurement
SaaS Product Knowledge
Customer Experience Strategy
Customer Data Analysis
Customer Health Monitoring
Churn Mitigation
Upselling And Cross-Selling
Salesforce
Microsoft Office
Survey Management
Cross-Functional Collaboration

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement
Public Sector
B2B SaaS
Customer Success Plans
Customer Experience Strategy
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
AI
Government Technology
Cloud-Based Software
Intelligent Automation

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