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Added 1 min ago
Practice Manager (Legal Administrative Assistant) – Corporate + Commercial Law
BC Legal Management Association
Victoria, MB
Other
Added 1 min ago
Customer Experience Associate- Campbell River- Future Opportunities
TD
Campbell River, BC
Part-time
Generally reports to a Manager Customer Experience or Branch Manager
Added 1 min ago
human resources manager
Accencis Group
Richmond Hill, ON
Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 1 min ago
Senior Project Controller
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Mississauga, ON
Full-time
Develop and present clear, concise cost reports, dashboards, and graphs, and prepare cash flow reports as directed by the Project Controls Manager.
Added 1 min ago
General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
Full-time
The General Manager in Training will be learning the ropes to oversee and coordinate the operation of one Groundworks-affiliated branch location in accordance with the standards of the…
Added 16 mins ago
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
Full-time
Added 46 mins ago
Part-Time Key Holder - Claire's Kildonan Place
Claire's
MB · Manitoba, Canada
$17 USD / hour
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 46 mins ago
BOH Key Leader | ZURICH
lululemon
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Full-time
Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager
Added 46 mins ago
Operations Manager
JYSK Canada
Richmond, BC
$46,000 to $53,000 CAD / year
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As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will…
Added 46 mins ago
Identity Operations Manager - SailPoint
RSM US LLP
Toronto, ON
Full-time
The Identity Operations Manager will oversee day‑to‑day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team,…
Added 46 mins ago
Interview Scheduling and Program Support Manager
RSM US LLP
Toronto, ON
Full-time
As a Interview Scheduling and Program Support Manager, you will lead the development and execution of global processes for interview scheduling and talent program support, ensuring…
Added 46 mins ago
Credit Risk Manager
PwC
Toronto, ON
Full-time
As a Credit Risk Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to::
Added 46 mins ago
Senior Technical Program Manager
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As the Technical Program Manager for CNN’s Connected TV Engagement team, you’ll lead execution of the CTV roadmap - translating product goals into certified, high-quality experiences on…
Added 46 mins ago
Keyholder
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Wainwright, AB
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 1 hour ago
Wireless Sales Associate - 1199 Guelph S
OSL Retail Services Inc
Guelph, ON
Other
Competitive base hourly wage $18.00 plus commissions on every wireless sale (final pay will be determined by a variety of factors including location and previous experience)
Added 1 hour ago
Static Guard Part Time
Norpro
Sault Ste. Marie, ON
Part-time
Location: Multiple locations in Sault Ste. Marie
Added 1 hour ago
Sales Manager - (QC/Atl)
Women of the Vine & Spirits
Montreal, QC
Full-time
Added 1 hour ago
Coordinator, Business Management
Potentia Renewables Inc.
Toronto, ON
$65,000 to $75,000 CAD / year
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Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1.5 GW…
Added 2 hours ago
Retail Shift Leader
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Bracebridge, ON · Muskoka, Bracebridge, ON
$19 to $21 CAD / hour
Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
Jr. Manager Business Development
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Calgary, AB
As a Junior Business Development Manager at FlixBus Canada, you will play a key role in supporting our growth across the country. As part of the Business Development and Operations team,…
Added 2 hours ago
Analyst, Identity Access Management
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Familiarity with IAM tools such as Active Directory, Forti Authenticator, AD manager.
Added 2 hours ago
PIA Client Service Associate
TD
Montreal, QC
Full-time
…candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Canna Cabana is looking to hire District Manager in British Columbia based in greater Vancouver area to expand its footprint in the province. The Retail District Manager, BC will be…
Added 3 hours ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
…deliver results! Geotab is seeking a Senior Business Affairs Manager who will focus on the drafting, negotiation, and execution of revenue impacting agreements, managing larger, more…
Added 3 hours ago
Head Chef
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London, ON
Full-time
…workplace are encouraged to apply at their nearest Milestones…

Euna Solutions

Customer Success Manager - Contract (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector Procurement
SaaS Product Knowledge
Customer Experience Strategy
Customer Data Analysis
Customer Health Monitoring
Churn Mitigation
Upselling And Cross-Selling
Salesforce
Microsoft Office
Survey Management
Cross-Functional Collaboration

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement
Public Sector
B2B SaaS
Customer Success Plans
Customer Experience Strategy
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
AI
Government Technology
Cloud-Based Software
Intelligent Automation

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