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Added 21 mins ago
Solution Architect / Senior Solution Architect - PubSec - Canada
Salesforce Partner Canada
Toronto, ON
Full-time
…communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver…
Added 4 hours ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products…
Added 5 hours ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
Oakville, ON
Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 5 hours ago
Customer Success Manager (Procurement)
Euna Solutions
Oakville, ON
Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 5 hours ago
Senior Partner Marketing Manager
Clio
Toronto, ON
Full-time
As a Senior Partner Marketing Manager, you'll serve as the strategic marketing lead for one of Clio's highest-impact partner portfolios, partnering closely with Business Development and…
Added 6 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Richmond, BC
$51,200 to $70,400 CAD / year
Full-time
Maintain the CRM (e.g., Salesforce) – update lead status, log activities, attach relevant documents, and ensure data cleanliness
Added 6 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Ottawa, ON
$51,200 to $70,400 CAD / year
Full-time
Maintain the CRM (e.g., Salesforce) – update lead status, log activities, attach relevant documents, and ensure data cleanliness
Added 6 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Halifax, NS
$51,200 to $70,400 CAD / year
Full-time
Maintain the CRM (e.g., Salesforce) – update lead status, log activities, attach relevant documents, and ensure data cleanliness
Added 7 hours ago
Senior Outcomes Consultant /Architecte principal(e) des résultats
Diabsolut
Canada
Full-time
The Senior Outcomes Consultant is a seasoned professional responsible for leading client engagements to define, design, and deliver technology solutions that drive measurable business…
Added 7 hours ago
Senior Manager, Next Best Offer
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking a Senior Manager, NBO to play a critical bridging role between Business, Marketing Technology, and advanced analytics/AI teams. This leader will help design, operationalize,…
Added 8 hours ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 8 hours ago
Customer Success Manager (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 9 hours ago
Principal Developer Support Engineer - Builder Experience
Urban Ridge Supplies
Toronto, ON
$140,000 to $192,500 CAD / year
Full-time
This is not primarily a queue role. You will mostly engage on cases that exceed senior engineer scope, the ones that need architecture judgment, not triage.
Added 12 hours ago
Bilingual Business Development Manager - FF&E
Aramark Canada
Mississauga, ON
Full-time
Lead onboarding of FF&E suppliers and manufacturers, ensuring alignment on terms, service levels, and lead times.
Added 17 hours ago
Sales Commission Manager
Geotab
Toronto, ON · Oakville, ON · Waterloo, ON
…Geotab is seeking a Sales Commission Manager to support the Senior Sales Incentive Manager as the day-to-day operational lead for sales incentive planning and administration. If you love…
Added 22 hours ago
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
Contract
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…
Added 22 hours ago
AI & Automation Manager
Superior Plus Propane Talent Acquisition
Sainte-Catherine, QC · Calgary, AB · ON
Reporting to the Senior Marketing Manager, Operations & Technology, the AI & Automation Manager will lead the development and implementation of AI-powered and automation-driven solutions…
Added 1 day ago
Senior Salesforce Agentforce
Apptoza Inc.
Montreal, QC
Contract
Role Descriptions: A proven and a hands-on Senior Salesforce Agentforce Revenue Cloud (CPQ & Billing) technical architect with 10+ years of design/ architect experience and at least 5 full…
Added 1 day ago
R_1508495 Software Engineer III (Salesforce Loyalty Management Technical Lead)
TD
Toronto, ON
Full-time
The Software Engineer III (Salesforce Loyalty Management Technical Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall…
Added 1 day ago
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…
Added 1 day ago
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
$71,082 to $131,899 CAD / year
Full-time
…prioritizing the use of advanced analytics and other forms of lead generation while leveraging Sysco's Salesforce platform, and negotiating contracts to secure new business. By utilizing a…
Added 1 day ago
2027 Intern Program , Business Transformation - Future Opportunities
Bell
Montreal, QC
…your chance to build a strong career foundation, taking the lead on real projects where your ideas benefit Canadians every day. You will boost your skills through real-world business…
Added 1 day ago
SMB Sales Executive
Purolator
ON · Mississauga, ON
Develop trusted relationships with senior-level decision-makers by understanding their business challenges and positioning Purolator's solutions as the preferred choice.
Added 1 day ago
FP&A Analyst, Commercial
Index Exchange
Toronto, ON
Full-time
Lead and contribute to cross-functional projects and initiatives as required.
Added 1 day ago
SMB Sales Executive
Purolator Inc.
Mississauga, ON
Full-time
Develop trusted relationships with senior-level decision-makers by understanding their business challenges and positioning Purolator's solutions as the preferred choice.

Euna Solutions

Customer Success Manager - Contract (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

This is a 12-month contract position covering Maternity Leave.

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and maximize product value. Monitor customer health and feedback, address risks, identify expansion opportunities, and collaborate with internal teams to deliver effective support.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector Procurement
SaaS Product Knowledge
Customer Experience Strategy
Customer Data Analysis
Customer Health Monitoring
Churn Mitigation
Upselling And Cross-Selling
Salesforce
Microsoft Office
Survey Management
Cross-Functional Collaboration

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement
Public Sector
B2B SaaS
Customer Success Plans
Customer Experience Strategy
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
NPS
CSAT
Implementation Surveys
Webinars
Cross-Functional Collaboration
Product Development
AI
Government Technology
Cloud-Based Software
Intelligent Automation

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