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Added 13 mins ago
Sr. Analyst, Financial Planning & Analysis
RioCan
Toronto, ON
Full-time
This role is located at our Yonge Eglinton Centre Office. Reporting to the Manager, Financial Planning & Analysis, this role plays a key part in supporting RioCan’s forecasting, budgeting,…
Added 13 mins ago
Senior Analyst, HRIS
Elk Valley Resources
Vancouver, BC
$108,000 to $127,000 CAD / year
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 13 mins ago
Account Manager
Accommodations Plus International
Canada
Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation
Added 13 mins ago
Business Analyst (1 vacancy)
City of Woodstock
Woodstock, ON
Full-time
Reporting to: Manager of Fleet & Business Support
Added 26 mins ago
Associate, Product Manager
ORION Ontario's Research and Education Network
Toronto, ON
Full-time
As an Associate Product Manager, you will play a hands-on role in supporting the development, launch, and continuous improvement of ORION’s products and services. Working closely with the…
Added 26 mins ago
Senior Structural Designer(Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
Full-time
…diverse employees in all segments of our temporary and permanent business divisions including Sales, Graphic/Structural/Industrial Design, Production, Manufacturing, Logistics, Accounting,…
Added 28 mins ago
TDS - 2027 Analyst Program
TD
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
Senior Business Application Analyst
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
Associate, Investment Manager Research
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
Software Engineer III
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
Pharmacist Site Leader
HealthCareersInSask.ca
Regina, SK
Full-time
Has clinical and administrative experience such that he/she can be effective as a senior clinical and administrative leader in the provision of pharmacy services to patients.
Added 28 mins ago
Full Stack Senior Engineer
Citi
Mississauga, ON
Full-time
Experience as Applications Development Manager
Added 28 mins ago
Senior Manager, Indirect Tax Services
BDO
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Oakville, ON · Toronto, ON
Full-time
We are seeking a Senior Manager to join our growing Indirect Tax Services practice. As a trusted advisor to clients across a variety of industries, you will work closely with partners,…
Added 28 mins ago
Senior Security & Compliance Administrator
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…and interior cabinetry and millwork at industrial scale. Its development and construction arm, Stelumar Communities, delivers scalable modular housing from planning and design to…
Added 57 mins ago
TDS - 2027 Analyst Program
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 57 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
The Senior Finance Operations Analyst (Collections & Cash Management) will report directly to Assistant Controller II, North American Financial Operation in the U.S., and have a dotted…
Added 58 mins ago
Manager, Value Creation, Strategy
PwC
Montreal, QC
Full-time
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include, but are not limited to:
Added 58 mins ago
JR-210934 Project Manager Senior
Customertimes
Mississauga, ON
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a…
Added 58 mins ago
Delivering Deal Value Manager
PwC
Montreal, QC
Full-time
As a Delivering Deal Value Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are…
Added 1 hour ago
Data Scientist III
TD
Toronto, ON
Full-time
The Data Scientist III will report to the Senior Manager, Data Science for Loyalty and Partnerships and will be responsible for supporting the Loyalty and Partnerships business with…
Added 1 hour ago
District Manager I, Operations Collections
Waste Management, Inc. (WM)
Mount Forest, ON
Full-time
As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.
Added 1 hour ago
Manager, Capital Planning
Circle K
Laval, QC
Full-time
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 1 hour ago
Construction Project Manager
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Cambridge, ON
$120,000 to $140,000 CAD / year
Full-time
We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. And we vow…
Added 1 hour ago
Manager, Procurement
Seneca Polytechnic
Toronto, ON · North York, ON
Full-time
…we continue to promote opportunities for career growth and development. We focus on health and well-being in all ways to provide great employee…

Euna Solutions

Customer Success Manager (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and realize product value. Monitor customer health and feedback, address retention risks, identify expansion opportunities, and collaborate with internal teams to deliver effective service.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector SaaS
Customer Retention
Churn Mitigation
Customer Health Monitoring
Data Analysis
Upselling
Cross-Selling
Salesforce
Microsoft Office
Survey Management
Webinar and Event Support

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development Budget
Mentorship
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement SaaS
Public Sector
B2B SaaS
Customer Experience Strategy
Customer Success Plans
Stakeholder Management
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Product Adoption
Customer Data Analysis
Usage Patterns
NPS
CSAT
Implementation Surveys
Cross-Functional Collaboration
Webinars
Customer Community
AI
Government Technology

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