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Added 23 mins ago
Human Resources Partner
COFOMO
Quebec, QC
Full-time
Strong ability to translate strategic directions into concrete actions.
Added 54 mins ago
Coordinator, Partnership Development
Engaged
Remote, Canada
$46,347 to $57,934 CAD / year
Full-time · Remote
The Coordinator, Partnership Development provides day-to-day coordination and execution support to advance corporate partnership initiatives at Food Banks Canada. Working closely with the…
Added 54 mins ago
Manager, Product Management, Credit Cards & Unsecured Lending - Tangerine
Scotiabank
ON · Toronto, ON
Support Tangerine’s product, loyalty, partnership, and engagement priorities by managing initiatives that deepen client relationships, strengthen portfolio performance, and deliver…
Added 1 hour ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 1 hour ago
Senior Manager, IT Business Solutions
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
Full-time
Reporting to the Managing Director, Business Systems Dev & Support, the Senior Manager, IT Business Solutions will be responsible for providing strategic and operational leadership across…
Added 1 hour ago
Relationship Manager - Multinational Banking
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Added 1 hour ago
Gestionnaire de Programme Senior - integration interSystèmes / Senior Program Manager - Cross-Systems Integration
Airbus
Montreal, QC · Mirabel, QC
Full-time
The A220 Commercial Aircraft Program is seeking a Senior Program Manager - A220 Cro
Added 1 hour ago
Account Development Manager
SiteMax Systems Inc.
Vancouver, BC
$70,000 to $80,000 CAD / year
Part-time
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Added 1 hour ago
Human Resources Manager
Robert Half
BC · Fraser Valley, BC
$90,000 to $110,000 CAD / year
Full-time
They are seeking an experienced HR Manager to join their team in a newly focused standalone HR leadership capacity. This is an excellent opportunity for a well-rounded HR professional who…
Added 2 hours ago
Manager, Product Management (Agentic Commerce + Commercialization)
Mastercard
Toronto, ON
Full-time
…transaction reducing frustration and driving repeat spend. The Manager, Product Management, Consumer Clarity Product will lead one or more products in the Clarity portfolio, defining the…
Added 2 hours ago
Senior Technical Account Manager - Civil Infrastructure
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Toronto, ON
Full-time
Autodesk Customer Success is looking for a highly motivated Technical Account Manager to join our Proactive Support organization. In this role, you will support strategic enterprise…
Added 2 hours ago
Finance Manager (CPG)
Kelly
Mississauga, ON
Contract
We are seeking an experienced Finance Manager to join a dynamic and collaborative team where your expertise will directly impact financial performance, innovation initiatives, and strategic…
Added 2 hours ago
Senior Account Executive (2 Month FTC)
DEPT®
Toronto, ON
$60,000 to $70,000 CAD / year
…producing creative content at scale at a global level. As a project manager you will be supporting across the account as a whole ensuring consistent and successful delivery of multiple…
Added 2 hours ago
Product Marketing Manager
Velixo
Remote, Canada
Full-time · Remote
The Product Marketing Manager is a global position that will be a cornerstone in driving the growing global success of Velixo and its industry-specific focus, across several ecosystems. You…
Added 2 hours ago
Pre-Clerkship Coordinator, College of Medicine (Regina)
University of Saskatchewan
Regina, SK
…Medical Education (UGME) through the Finance and Administration Manager for the Regina Campus. The Pre-clerkship Coordinator will build and maintain professional relationships with various…
Added 3 hours ago
Global Fulfillment Strategy Manager
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Vancouver, BC
Full-time
The Strategy Manager is a core member of lululemon's Global Fulfillment Strategy team, responsible for both the analytical rigor and strategic execution that underpin fulfillment strategy…
Added 3 hours ago
Senior Technical Account Manager - Civil Infrastructure
Autodesk
Montreal, QC
Full-time
Autodesk Customer Success is looking for a highly motivated Technical Account Manager to join our Proactive Support organization. In this role, you will support strategic enterprise…
Added 3 hours ago
SVP, Client Leadership, dentsu X
dentsu
Toronto, ON
Full-time
…the investment lead and will shape process for the account in partnership with the EVP of Business Operations including meeting short-term goals while working toward longer-term objectives…
Added 3 hours ago
Director, Assisted Channels Platform Strategy, Resiliency & Organizational Change Management
BMO
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This is a strategic and execution-focused mandate. The role connects near-term stability and employee-experience needs with longer-term platform modernization, ensuring that incidents,…
Added 3 hours ago
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…individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing…
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Global Fulfillment Strategy Manager
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Toronto, ON
Full-time
The Strategy Manager is a core member of lululemon's Global Fulfillment Strategy team, responsible for both the analytical rigor and strategic execution that underpin fulfillment strategy…
Added 3 hours ago
Manager, Security & Life Safety
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The Manager, Security & Life Safety will manage all operational aspects of security, resilience, and life safety programs at a designated CF property to ensure a safe and welcoming…
Added 3 hours ago
Manager, End User Computing / Digital Workplace Technology
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Richmond, BC
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Added 3 hours ago
Manager, Organizational Development and Compliance
Founders Metals Inc
Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
The role works in close partnership with the Country HR Manager – Suriname, who leads HR operations on site. A separate role clarification document outlining each role’s responsibilities…
Added 3 hours ago
Global Integrated Marketing Program Manager
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Toronto, ON
Full-time
The Integrated Marketing Program Manager plays a central role in shaping, connecting, and executing integrated marketing initiatives across campaigns, events, digital channels and Brand &…

Euna Solutions

Customer Success Manager (Procurement)

Oakville, ON, Canada

Pay: Compensation Range: $66,000 - $82,500
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3+ years of experience in customer success, implementation, customer support, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

Bachelor's degree in business, communications, computer science, or related field.
3+ years of experience in customer success, implementation, customer support, or a related field.
Proven track record of developing and implementing successful customer experience strategies.
Experience in project management, including the ability to manage multiple projects simultaneously.
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

Compensation Range: $66,000 - $82,500

We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment - not replace - their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's What That Actually Looks Like

🏢 How we work

We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

🙌 Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale

You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. 

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

Build strong relationships with public-sector SaaS customers, understand their goals, and develop success plans that help them achieve outcomes and realize product value. Monitor customer health and feedback, address retention risks, identify expansion opportunities, and collaborate with internal teams to deliver effective service.

Requirements

A bachelor's degree in business, communications, computer science, or a related field and at least three years of experience in customer success, implementation, customer support, or a related area are requested. Candidates should have experience developing customer experience strategies, managing multiple projects, and using Salesforce, Microsoft Office, and other relevant software.

Skills

Customer Success
Customer Success Planning
Project Management
Stakeholder Communication
Public Sector SaaS
Customer Retention
Churn Mitigation
Customer Health Monitoring
Data Analysis
Upselling
Cross-Selling
Salesforce
Microsoft Office
Survey Management
Webinar and Event Support

Benefits

Additional Long-Weekend Days
Philanthropy Time
Professional Development Budget
Mentorship
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Procurement SaaS
Public Sector
B2B SaaS
Customer Experience Strategy
Customer Success Plans
Stakeholder Management
Project Management
Salesforce
Microsoft Office
Customer Health Indicators
Customer Retention
Churn Mitigation
Upselling
Cross-Selling
Product Adoption
Customer Data Analysis
Usage Patterns
NPS
CSAT
Implementation Surveys
Cross-Functional Collaboration
Webinars
Customer Community
AI
Government Technology

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