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Added 1 min ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 1 min ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 1 min ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects,…
Added 1 min ago
OL
Food Services Manager
Optima Living
Surrey, BC
- $27.58 to $29.51 CAD / hour
- Full-time
The Food Services Manager is responsible for the well-being of the residents through the preparation and delivery of home-cooked meals, as well as supervision of the food services and…
Added 1 min ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…
Added 1 min ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…
Added 1 min ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Human Resources Manager is responsible for managing the day-to-day human resources operations of the Department of Family Practice and ensuring effective, consistent, and compliant HR…
Added 1 min ago
SC
shift supervisor - Store# 62159, BRACEBRIDGE
Starbucks Coffee Company
Bracebridge, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 min ago
SC
shift supervisor - Store# 82601, 950 MELVILLE STREET
Starbucks Coffee Company
Saskatoon, SK
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 min ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Manage work queues for onboarding and ensure adherence to strict Service Level Agreements (SLAs) while maintaining quality standards.
Added 1 min ago
NC
Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
…services. Other responsibilities include design, development, delivery, monitoring, evaluation and quality control of training programs, policies, and…
Added 1 min ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
…litigation services, mentorship, advice, and support to meet the service delivery needs of ONA and its membership. The incumbent will be a leader on the Litigation Team and is accountable…
Added 16 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…and other Facilities Management groups to ensure efficient service delivery and effective utilization of…
Added 16 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 16 mins ago
Environmental Project Manager – Contaminated Sites
GHD Group Pty Ltd
Calgary, AB
…successful candidate will be expected to lead the planning and delivery of environmental site assessments, reclamation, and remediation projects of complex oil & gas sites. This will…
Added 16 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
We’re looking for a Senior Manager, Commercial Management to lead and provide commercial oversight for diverse projects within the Stations portfolio at various stages of the delivery…
Added 16 mins ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Job Number: JR107483
Job Title: Manager, Analytics, Revenue, and Software Development
Department: EO ENHANCE Ontario - Data & Analytics
Job Category: Management
Hospital…
Added 16 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
We’re looking for an experienced, collaborative Project Manager to join our growing team and lead the planning, coordination and delivery of large-scale, integrated campaigns across teams,…
Added 16 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Experience as a Technical Account Manager or in a client-facing technical lead role
Added 16 mins ago
Project Supervisor (Homelessness Reduction) - 16 Month
County of Wellington
ON · Guelph, ON
…project momentum, troubleshoot operational barriers alongside the service provider, and support collaborative project…
Added 16 mins ago
CS
Sports League Operations and Growth Coordinator
Community Sports Partners
Remote, Canada
- Full-time
- Remote
…commitments. Your impact will be measured in filled programs, reliable delivery, returning players and sound financial…
Added 16 mins ago
Project Coordinator
Sonepar
Winnipeg, MB
…controlling project activities, under the direction of the Branch Manager. The Project Coordinator provides support to ensure the smooth execution of projects by documenting, record…
Added 16 mins ago
Crisis Clinician (N3) - Crisis Services - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
The Crisis Response Centre is a ground-breaking development in the delivery of crisis services and is the first of its kind in Canada to offer a constellation of walk-in, mobile and…
Added 16 mins ago
Senior Data Analyst
Government of Alberta
AB
Lead initiatives that leverage data analytics to optimize program delivery and improve service outcomes within Traffic Safety Services operations.
Added 16 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
…high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently recognized in Fortune Magazine's Top 25…

Euna Solutions

Implementation Manager - ECP, Grants

ON, Canada
Oakville, ON, L6L 0G2, Canada

Compensation Range: $88,000 - $110,000 We believe in openness, so we publish our range from the start. · Full-time

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Job details

Pay: Compensation Range: $88,000 - $110,000 We believe in openness, so we publish our range from the start.
Job type: Full-time
Experience: 5+ years of Customer Success, implementation, or account management experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.

ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.

The Opportunity:

The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team.

This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape - ideally from direct experience - and you know how to translate that knowledge into practical, high-quality implementation work.

As a candidate you bring extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work.

Who Thrives Here:

ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly - information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.

Key Responsibilities:

Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.

Discovery & Requirements

Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.

Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.

Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.

Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.

Implementation & Configuration

Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.

Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.

Demonstrate deep knowledge of the grant lifecycle - from pre-award through close-out - and articulate the specific role Euna Grants plays at each stage.

Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.

Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

Training & Client Enablement

Lead client trainings across a range of audiences - from end users to agency leadership - in virtual and written formats.

Support requests for client training, troubleshooting, and project-related work as needed.

Risk Management & Cross-Functional Collaboration

Proactively identify and escalate project risks to Project Management.

Ensure client feedback requests contain sufficient detail for successful execution before routing for action.

Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.

Participate in cross-functional activities including requirements gathering and business process modeling.

Team & Internal Contribution

Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.

Actively adopt and embed AI tools into your daily work - whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.

Perform other job-related duties as assigned.

Minimum Qualifications:

BA/BS degree or equivalent work experience.

5+ years of Customer Success, implementation, or account management experience.

Working knowledge of grants management - including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.

Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.

Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user - we want someone who seeks out opportunities.

Extensive experience training or teaching clients in a virtual environment.

Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.

Ability to manage multiple complex projects and competing deadlines simultaneously.

Strong analytical and documentation skills, particularly in requirements gathering and configuration work.

Ability to work independently while remaining a reliable, collaborative member of a broader team.

Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.

Strong attention to detail; organized and consistent in follow-through.

Preferred Qualifications:

Direct experience working in or with state, county, or municipal government in a grants capacity.

Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).

Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.

Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.

Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Location & Travel:

This position will be hybrid with 3 days/week in our Oakville, ON office. Occasional travel to client sites may be required.

Compensation Range: $88,000 - $110,000 We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages

https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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More about this job

Responsibilities

The Implementation Manager leads the full lifecycle of enterprise-scale grant software implementations, including discovery, system configuration, and client training. They act as a product expert, managing cross-functional relationships and ensuring client goals are met through effective system adoption.

Requirements

Candidates must have at least 5 years of experience in implementation or account management, ideally within the public sector or grants management field. Strong technical acumen, proficiency with SaaS platforms, and a proactive approach to integrating AI tools into daily workflows are required.

Skills

Grants management
SaaS implementation
Project management
Requirements gathering
System configuration
Public sector experience
Technical acumen
Client training
Risk management
Business process modeling
AI productivity tools
Data analysis
Stakeholder management
Documentation
Cross-functional collaboration

Benefits

Philanthropy time
Eunafier days
Professional development budget
Mentorship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Grants management
SaaS
Implementation manager
Public sector
Government technology
AI tools
System configuration
Requirements gathering
Project lifecycle
UAT
Business process modeling
Cloud-based software
Data relationships
Enterprise customer programs
Compliance
Reporting
Copilot
ChatGPT
Claude
ERP systems
GMS
Stakeholder engagement
Technical architecture
Change management
Professional services

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