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Added 6 mins ago
R
Tenant Billing Analyst
RioCan
Toronto, ON
- Full-time
The Tenant Billing Analyst ensures accurate billing and compliance with lease provisions related to Common Area Maintenance (CAM), property taxes, and percentage rent. The role also…
Added 20 mins ago
FS
Business Analyst
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Business Analyst to join an exciting digital transformation initiative in the insurance technology sector.
Added 36 mins ago
AS
Production Support Analyst
Ardent SoftSol Inc.
Toronto, ON
- $50 to $54 CAD / hour
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery,…
Added 51 mins ago
NV
Senior Business Analyst (ID#5596)
New Value Solutions
St. John's, NL
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Business Analyst to support the modernization of an Apprenticeship & Certification Management System within a…
Added 51 mins ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing…
Added 1 hour ago
Policy Analyst
Government of Alberta
AB
The Policy Analyst supports the branch through policy and project work associated with the review, development, implementation and evaluation of programs and services with a focus on…
Added 1 hour ago
D
Marketing Operations Analyst
D2L
Canada
- Full-time
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
1 - 2 years of experience in a security analyst, SOC analyst, incident response analyst, security engineer, or system administrator or similar role
Added 1 hour ago
EP
Intermediate IT Service Desk Analyst
Eupraxia Pharmaceuticals Inc.
Vancouver, BC
- Full-time
Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support…
Added 1 hour ago
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Functional Analyst
Valnet
Montreal, QC
- Full-time
Valnet is seeking a highly analytical, knowledgeable and driven Functional Analyst to join a multi-functional development team. The Functional Analyst will be a key player in bridging the…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Senior Analyst, Business Intelligence and Insights is an individual with strong technical skills that will leverage SHN program, patient, and system data to generate outputs and…
Added 2 hours ago
MF
Summer Intern 2027 - Asset Management Operations Technology)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
As an Analyst Intern, you will work with the members of our team and will have an opportunity to contribute to the delivery of technology solutions for our business partners.
Added 4 hours ago
Investigations Analyst and Coordinator
College of Pharmacists of British Columbia
Vancouver, BC
We help to ensure that Indigenous Peoples have access to a culturally safe healthcare system, free from Indigenous-specific racism.
Added 4 hours ago
UO
Information Security Analyst
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Information Security, the Information Security Analyst is responsible for the operation, investigation, and enforcement of IT and information security systems and…
Added 5 hours ago
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Manager, Supply Chain Replenishment (12 Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
Coach and train Sr. Analyst to resolve replenishment system issues, reporting questions, issues and enhancements.
Added 5 hours ago
PC
Bilingual IT Support Analyst
People Corporation
Laval, QC · QC - PC Laval
- Full-time
Diagnose and resolve standard enterprise application errors, operating system flaws (Windows, macOS), and user access issues.
Added 5 hours ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 5 hours ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 5 hours ago
Senior Network Analyst
NorQuest College
Edmonton, AB
…priorities. This role expands the traditional Senior Network Analyst function by adding leadership in solution architecture and technical…
Added 5 hours ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
…agencies, within a government department. As the Senior Financial Analyst, you will be responsible for providing sound and timely financial…
Added 5 hours ago
D
GIS Analyst
DNV
Montreal, QC
- Full-time
DNV Energy Systems’ Renewables and Power Grids group is currently seeking a GIS Analyst to join our Environmental, Permitting and Sustainability (EPS) team. The GIS Analyst delivers…
Added 5 hours ago
VC
Credit Support Specialist
Vault Credit Corporation
Toronto, ON
- Full-time
Vault is looking for a detail-oriented Credit Analyst with 2–3 years of experience to support our Equipment Leasing and Working Capital portfolios. Working within the operations team, you…
Added 6 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 6 hours ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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