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Added 9 mins ago
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Quick Lube Technician- Capital Chrysler Dodge Jeep Ram
AutoCanada
AB · Edmonton, AB
- $16 to $18 CAD / hour
- Other
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 9 mins ago
FD
Customer Experience Specialist
Fil Delivery
Mississauga, ON
- Full-time
This role suits someone who takes ownership of the customer experience, collaborates proactively across teams, and uses both technology and customer insights to continuously improve service.
Added 9 mins ago
TS
Personal Support Worker
The Salvation Army in Canada
Toronto, ON
- Full-time
Contributes to positive customer service with residents and families in day-to-day work
Added 9 mins ago
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Billing Clerk
Smart & Biggar
Vancouver, BC
- Full-time
…Malaysia, New Zealand, Singapore, and Thailand. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organizations, SMEs, and…
Added 9 mins ago
A
Service Advisor - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada
Dartmouth, NS
- $70,000 to $100,000 CAD / year
- Other
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 9 mins ago
TW
Sales Associate
The Wine Shop
Burlington, ON
- Temporary
Demonstrated guest/customer service excellence focus
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Part Time Deli Clerk - Hillside Location
Sobeys
Victoria, BC
- Part-time
The Deli Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional…
Added 9 mins ago
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Deli - Clerk Deli
Sobeys
Delta, BC
- Full-time
The Deli Clerk is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver exceptional…
Added 9 mins ago
RT
Service Technician
Rentokil Terminix
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 9 mins ago
LC
Pharmacist, Hourly Full Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Commitment to providing exceptional customer service
Added 9 mins ago
BV
CONSEILLER.ÈRE SAISONNIER.ÈRE
Bikini Village
Quebec, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 9 mins ago
TS
Dining Hall & Food Services Worker
The Salvation Army in Canada
Jackson's Point, ON · Jacksons Point, ON
- Part-time
The Dining Hall & Food Services Worker provides professional, friendly, and welcoming services by providing excellent customer service, and oversight for the Jackson’s Point Retreat and…
Added 9 mins ago
RS
Rope Access NDT Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 9 mins ago
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Front End - Cashier
Sobeys
Winnipeg, MB
- Full-time
Cashiers provide our customers with friendly and professional service, and process customer orders in an accurate and efficient manner. Join the team and help create a positive, engaging…
Added 9 mins ago
AC
Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
Previous customer service or food service experience is an asset but not required.
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Wasaga Beach, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
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Early Career RF Specialist (RAN Optimization)
Ericsson
Toronto, ON
- Full-time
…Optimization), take this exciting opportunity to join our global professional team at Ericsson. This dynamic role not only involves analysis, auditing, design, and optimization of telecom…
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Network Operations Analyst
RBC
Toronto, ON
- Full-time
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery
Added 11 mins ago
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Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that…
Added 11 mins ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
Eaton’s Electrical division is currently seeking a Field Service Technician to join our team. This position is mainly based in Fort McMurray, AB location and requires local and overnight…
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Admin Assistant II
Vale
Canada
- Full-time
Deliver exceptional customer service while responding to inquiries and requests.
Added 24 mins ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
…environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business…
Added 24 mins ago
RH
Electrical Apprentice (1st year)
Reliance Home Comfort
Kingston, ON
- Full-time
Represent Reliance in a professional, courteous and customer service-oriented manner on every call.
Added 24 mins ago
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Journeyman Automotive Technician - London Kia - RETENTION BONUS!
AutoCanada
London, ON
- $36 to $41 CAD / hour
- Other
Communicating with Parts and Service Advisors regularly to effectively manage production/repairs, cycle times and customer communication

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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