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Added 9 mins ago
RT
Data Specialist
Russell Tobin
Toronto, ON
- $70 to $85 CAD / hour
- Contract
Work closely with client’s groups to assess current data analytics and reporting capabilities, gather future-state requirements and identify further opportunities for improvement
Added 9 mins ago
RS
NDT Technician - ET1 / ET2
Rockwood Service Corporation
Fort Saskatchewan, AB
- Full-time
We appreciate your interest in a career at Echo NDE however only shortlisted candidates will be contacted for further information. Agency services are not required at this time.
Added 23 mins ago
CG
Housekeeping Attendant, Casual
Compass Group Canada
Wawa, ON
- Part-time
Maintain confidentiality of all resident and personnel information
Added 23 mins ago
CG
Kitchen General Help, Casual
Compass Group Canada
Wawa, ON
- Part-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 23 mins ago
OD
FR 24% Elem Contract, Grade 7/8, Core French, Arts to BIP - Sped Ed 2 required (Mon, Tues, Thurs, Fri 2:00-3:00 and Wed 12:20-3:00)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…learning experiences tailored to meet their unique needs. To further enhance these experiences, our students participate in many community outreach programs including the Terry Fox Walk for…
Added 23 mins ago
RS
NDT Level 2 Technicians - 2026 Turnaround Season
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We appreciate your interest in a career at Echo NDE however only shortlisted candidates will be contacted for further information. Agency services are not required at this time.
Added 23 mins ago
RS
NDT Technician - UT/MT/PT
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We appreciate your interest in a career at Echo NDE however only shortlisted candidates will be contacted for further information. Agency services are not required at this time.
Added 23 mins ago
CG
Food Service Supervisor
Compass Group Canada
Rexton, NB
- Full-time
…our associates with access to 24/7 support, resources, and…
Added 23 mins ago
MD
Business Analyst Supervisor - Systems Analysis Unit Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: TRA Application Development / TRA Information Technology Division
Added 23 mins ago
SP
Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
…oversees the integrity, accuracy, and timeliness of financial information and reporting. As a member of the senior management team, the Vice President contributes to strategic planning,…
Added 38 mins ago
WC
Lunch Hour Supervisor - St Peter CES
Waterloo Catholic District School Board
Cambridge, ON
- Internship
The successful candidate will be required to produce a satisfactory Vulnerable Sector Criminal Background Check. For further information refer to policy APS 038 on the website of the…
Added 38 mins ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
Additional information on Environmental Services at DCC is available on your website at Environmental Services - Defence Construction Canada (dcc-cdc.gc.ca).
Added 38 mins ago
CG
Sandwich Maker, Full Time
Compass Group Canada
Wawa, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 38 mins ago
CG
Operations Manager
Compass Group Canada
Smithers, BC
- Full-time
…our associates with access to 24/7 support, resources, and…
Added 38 mins ago
CG
Housekeeper - Casual
Compass Group Canada
Aldergrove, BC
- Part-time
Maintain confidentiality of all resident and personnel information
Added 38 mins ago
RS
API Visual Inspectors - API 510
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We appreciate your interest in a career at Echo NDE however only shortlisted candidates will be contacted for further information. Agency services are not required at this time.
Added 38 mins ago
FC
Seasonal Courier-2
FedEx Canada
Thunder Bay, ON
- Part-time
Operates computerized tracking and dispatch systems ensuring input of correct information
Added 38 mins ago
CG
Housekeeper Part time
Compass Group Canada
Regina, SK · Greater Regina Metropolitan Area
- Part-time
Maintain confidentiality of all resident and personnel information
Added 38 mins ago
CG
Regional Operations Controller
Compass Group Canada
Mississauga, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.…
Added 38 mins ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
We appreciate your interest in a career at Echo NDE however only shortlisted candidates will be contacted for further information. Agency services are not required at this time.
Added 38 mins ago
CC
Manufacturing Analyst, Day Shift - (12-Month Contract)
Coca-Cola Canada Bottling Limited
Brampton, ON
- Contract
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 38 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Val Caron, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 38 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Timmins, ON
- Full-time
…and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 38 mins ago
YR
Secondary Long Term Occasional Secondary Long Term Occasional (LTO) 33.33% History (1 section French Immersion CHC2DF)
York Region District School Board
Vaughan, ON
- Full-time
…application to the attention of: The Recruitment Team. For further information regarding this posting, please email Vincent…
Added 38 mins ago
UG
26ELM231 - Long Term Occasional - Grade 1/2 - 1.0FTE
Upper Grand District School Board
Guelph, ON
- Full-time
…dated within 6 months of the start date of employment. For further information, refer to the UGDSB's…

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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