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Added 7 mins ago
SR
Technical Support Specialist II
Stellar Recruitment Inc.
Vancouver, BC
- $40 to $50 CAD / hour
- Contract
Strong technical knowledge of Windows, Microsoft 365, Exchange Online, Mac OS, Apple products, iOS devices, hardware, software, networking, and remote support technologies; enterprise Apple…
Added 7 mins ago
M
Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Marcon is seeking an experienced Senior IT Support Specialist to provide reliable, responsive IT support across our Vancouver office and construction sites throughout the Lower Mainland.…
Added 7 mins ago
DC
National Support Specialist, Real Property Management Services
Defence Construction Canada
Ottawa, ON
- Full-time
Reporting to the National Director, Real Property Management Services (RPMS), the National Support Specialist, RPMS, provides integral support to developing and managing the rollout of RPMS…
Added 37 mins ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Halifax, NS
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 37 mins ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Truro, NS
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 38 mins ago
Talent Acquisition Specialist
Bayshore
Markham, ON
Reporting to the Manager, Recruitment Excellence , the Talent Acquisition Specialist (TAS) is responsible for sourcing and selecting top talent to be part of the Bayshore Specialty Rx…
Added 38 mins ago
Co-op/Intern Student - Automation Specialist (January 2027)
Spartan Controls Ltd.
Burnaby, BC
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 38 mins ago
GC
Energy Regulatory & Utilities Law Specialist (U.S. Bar Licensed)
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
…and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who…
Added 52 mins ago
TS
Healthy Workplace, Absence Partner Specialist (Temporary)
The Salvation Army in Canada
Toronto, ON
- Full-time
The role provides advice, support and manages the administration of both Occupational, Non-Occupational Injury and Illness across the territory. This role will provide support to all…
Added 52 mins ago
SE
IT Generalist (On-Site)
Sherwood Electromotion Inc.
Concord, ON
- Full-time
…network speed and performance, and making sure any hardware & software’s upgrades are performed as required. They ensure employees who use company software and hardware stay as productive…
Added 1 hour ago
UO
Academic Data and Accreditation Specialist, College of Engineering
University of Saskatchewan
Saskatoon, SK
- Full-time
Primary Purpose: Academic Data and Accreditation Specialist, reports to the Programs and Projects Officer in Engineering and provides administrative and data management support. The focus…
Added 1 hour ago
GO
Web Solution Specialist
Government of Northwest Territories
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Web Solution Specialist to join Information Systems Shared Services within the Department of Finance in Yellowknife.
Added 1 hour ago
SC
AI Enablement Specialist
Smart Circle International
Richmond Hill, ON
- $90,000 to $100,000 USD / year
- Full-time
…$100000.00Salary/year, Job Category: IT and Innovation, The AI Enablement Specialist is the go-to person for helping Smart Circle’s teams get real value from Claude, ChatGPT, and the…
Added 1 hour ago
SM
Information Desk Assistant Visitor Services
St. Michael's Hospital
Toronto, ON
- Part-time
Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
Added 1 hour ago
SE
Product and Solution Security & Operations Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
The Product, Solution Security, & Operations Specialist manages and coordinates PSSO activities across the organization while providing broader operational support to the business. The role…
Added 1 hour ago
R
Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 1 hour ago
JG
Bilingual IVR Automation tester
J&M Group
Toronto, ON
- Full-time
Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
Added 1 hour ago
TI
AS400 Application Support Specialist (AMS)
TEKFORTUNE INC
Toronto, ON · Scarborough, ON
- Contract
Job Description: AS400 Application Support Specialist (AMS)
Added 1 hour ago
TC
Specialist, Travel Media Relations
Tourism Calgary
Calgary, AB
- Full-time
Reporting to the Travel Media Manager, the Specialist, Travel Media Relations is responsible for maximizing earned travel media opportunities in established priority markets, building…
Added 1 hour ago
R
Principal Specialist, Product Design
RTX
Waterloo, ON
- Full-time
Raytheon Waterloo is seeking a Principal Specialist, Product Design to be part of the team supporting legacy and Next Generation Airport Traffic Control (ATC) programs. The candidate will…
Added 2 hours ago
EP
Intermediate IT Service Desk Analyst
Eupraxia Pharmaceuticals Inc.
Vancouver, BC
- Full-time
…join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and…
Added 2 hours ago
FC
Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Maintain strong working relationships with internal business partners and make quality referrals that support organizational objectives and strategic goals.
Added 2 hours ago
CM
Physician Support Specialist
CASA Mental Health
AB
- Full-time
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records.…
Added 2 hours ago
CN
SMP - Contract Specialist – Major Projects
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! As a Contracts Specialist, you'll be responsible for managing and negotiating supply chain contracts within the energy sector, ensuring compliance…
Added 2 hours ago
F/
Territory Relationship Specialist
FCC / FAC
AB · MB · Regina, SK · SK · Agriculture Place
- Full-time
…relationships with FCC Alliance partners. As a Territory Relationship Specialist (TRS), you’ll provide value-added support and third-party financing expertise that helps crop input…

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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